Linden Labs making their website Internet Explorer-only?

I opened a support ticket on the 12th to report a transitory website outage on the Forums:

https://secondlife.com/support/?ticketID=4805157

They just closed the ticket with this response:I gave them all my OS and browser information, thinking they would actually use it to track down the source of the problem, or at least send the ticket to the Linux-knowledgeable support people. Instead, they use it as an opportunity to tell me to use IE!

Is this a sign that Linden Labs will only support Micro$oft Internet Explorer?

Also, is there any other way to report something like this? I opened this ticket on the 12th and they just got around to answering and closing it (days after the forums returned to normal).

*gah* IE noes!
FF in windows is working fine... still.

Well, since I just posted, FF in Linux does, too. That was a transitory outage, not a problem with Linux, Firefox, or anything not windoze.

I'm bitching because whenever I complain about a website problem, and report using Firefox or Linux, they ALWAYS $#@&ing assume the problem is in the OS or the browser.

When, in fact, that has almost NEVER been the problem.

Still that would suck if LL site was only assessable via IE,
don't scare us like that!

Hmm that is an odd response from LL who was so insistant on using FireFox to view the land store...as in "the land store can not be viewed properly in IE we suggest using FF."

Maybe after Yahoo, Linden Lab was on Bill's list of global domination?

So, where do I get IE for Linux?

*runs*

Given that the SL viewer itself embeds Mozilla, I doubt that IE-only is the way LL intends to go.

What you are seeing is the Standard Windows Support Formula:
90% of the world runs windows
90% of the problems on windows are user error

So, if you have problems viewing something from Firefox, support assumes you are probably on Windows, and the problem is probably "user error"

The standard solution to the formula?
Just use _insert standard OS component here_ instead.

I suggest watching Foamy "Tech Support" series cartoons over and over again until you are laughing hard enough to forget a bad bit of advice from the Help(less) Desk.

Personally, I remember when these forums were being shutdown by the end of 2006.
I would rather see LL eat its own dog food and move the 2D flatland junk in-world, anyway. I can't keep up with the non-SL ways to interface with SL.

I'll look up that "Foamy" stuff. I need a laugh.

As for the 'assume the user is using windows and the problem is PEBKAC,' I explicitly told them I was a Linux user. That doesn't say good things about SL support. 'Course, I did assume they would forward my support ticket to someone who actually knows Linux. Oops.

Lol - maybe write back to the support: "Like you suggested I installed $suggested and tried again. $problem still exists, which points against your assumption; neither my $favourite_installation causing it nor its location is in between $inputdevice and $furniture,
Time for me doing your work took $hours, I charge $charge $currency per hour, please credit to my account ( $hours * $charge) $currency".

just joking, of course

I would leave and not return if SL became one of *those* companies that supported IE and nothing else.

They don't seem to be the sort of place that would make those brain-dead websites that only work with IE (like my workplace, bleah). I use iceweasel (firefox) here and their other sites and it works fine.

There should be a penguin icon! or emoticon.

yeah, and I am using FF in linux as well, and i have not had any issues with it.