Second Life Forums Archive - Client Crashes during login

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

10-21-2007 17:45

Im having an issue with the client crashing during the login when it gets to the point where it says "contacting region" had issue with 18.2.1, upgraded to 18.3.5 and there is no difference. Im running a fresh install of Ubuntu Gusty i386

anyone else have this issue?

Kornscope Komachi

Transitional human

Join date: 30 Aug 2006

Posts: 1,041

10-21-2007 17:58

I dunno, I probably should not post answers but I ran:
sudo apt-get install esound
and it got me running on the RC at least. Its worth a try first and cant hurt.

_____________________

SCOPE Homes, Bangu
-----------------------------------------------------------------

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

nothing

10-21-2007 19:46

nope that didnt help any. But thanks for trying.

papa Tulip

Registered User

Join date: 17 Feb 2007

Posts: 59

10-22-2007 02:03

I had this problem too.
Deleting cache manually did not help.
Then I deleted .secondlife/username and i had no more login crashes.

Tama Vollmar

Registered User

Join date: 10 May 2007

Posts: 5

10-22-2007 02:33

Same problem here - will keep trying

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

Rc

10-22-2007 12:35

hmm i just noticed there is a RC out, im going to try that when i get home see if it works any better.

Asriazh Frye

Smart Cookie

Join date: 30 Sep 2006

Posts: 173

10-22-2007 12:40

And starting the client from a commandprompt anf posting the exact error here might help too ^_^

-Asriazh

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

ok

10-22-2007 15:22

ok well i tried the RC and it does the same thing. I should clarify the problem a bit now that i think of it. What i meant by it crashing is that it freezes the entire computer when it gets to the part where it says "contacting region" or connecting to region" requiring a reboot. I thought maybe it was just freezing up and would unfreeze after a point, but i let it go for 20 min without it unfreezing so yeah. I will try to run it from terminal and see if it posts an error message before it freezes.

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

ok

10-22-2007 15:44

Aright, I ran it from terminal and this is the line it seems to freeze on:

2007-10-22T22:24:12Z INFO: LLInventoryModel::buildParentChildMap()

Here is a photo I took of the screen so I didn't have to write down what it said when it froze. Maybe something before that line helps too.

http://img88.imageshack.us/img88/4716/mg5935ue7.jpg

Asriazh Frye

Smart Cookie

Join date: 30 Sep 2006

Posts: 173

10-22-2007 17:41

Did you try to delete the files at your .secondlife/cache/ folder yet. maybe that would help.

-Asriazh

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

well

10-22-2007 18:37

i might be an idiot but i cant find a secondlife/cache folder, maybe it dosent exist yet since i haven't yet logged in successfully?

Or am I just an idiot who is looking in the wrong place?

Jillian Callahan

Rotary-winged Neko Girl

Join date: 24 Jun 2004

Posts: 3,766

10-22-2007 19:47

From: Luciean Commodore

i might be an idiot but i cant find a secondlife/cache folder, maybe it dosent exist yet since i haven't yet logged in successfully?

Or am I just an idiot who is looking in the wrong place?

the "." makes it "invisible". Just "cd ~/.secondlife/" to see the cache folder =^_^=

Adamas Carter

Registered User

Join date: 2 Jun 2007

Posts: 192

Linux 101

10-22-2007 22:42

That's ".secondlife/cache" (<dot>secondlife). It's a hidden folder. If you're running KDE, open the file browser (konqueror), browse to your home folder (/home/<user>

and select "Show Hidden Files" from the "View" pulldown menu. A whole bunch of greyed-out folder icons will appear and their names will all start with a period (dot).

You will find it there.

Adamas

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

ah

10-23-2007 06:32

Yes im an idiot.. thanks for the help, I found the folder deleted the contents, as well as the user name folder as was mentioned above. But still no luck, its still freezing at the same spot.

Creem Pye

Registered User

Join date: 16 Apr 2007

Posts: 34

10-23-2007 08:12

Luciean, can you run other OpenGL apps without any issues? Because if it's freezing your whole computer, that might indicate an issue with your video driver or something...

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

hmm

10-23-2007 08:43

well i have compiz running, with all the associated eyecandy and it has absolutely no problem running it, its really fast in fact. I just thought about maybe trying to run SL with that turned off.... think that might make a difference?

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

10-23-2007 18:21

Ok, i tried it without compiz running and there is no change. it still freezes on that same line.

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

10-28-2007 18:49

Great news. I fixed the problem. There seems to have been an issue with the get deb SL install package that i installed initially. After removing that the RC runs perfect.

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

scratch that

11-05-2007 15:09

well, after working fine (mostly) for a week or so my problem has now returned without warning. Its doing the same thing it was. This really sucks i may have to go back to windows at this rate. Any suggestions would be greatly appreciated.

Adamas Carter

Registered User

Join date: 2 Jun 2007

Posts: 192

11-05-2007 19:15

I would suggest looking at your graphics setup. I notice in all this you don't mention what card/chipset you are using or what version of driver you have. All that sounds a lot like the problems I was having with my old ATI card. I'm using an NVIDIA, and their Linux support is vastly superior.

Adamas

Luciean Commodore

Registered User

Join date: 14 Aug 2006

Posts: 12

11-05-2007 20:17

I have an Nvidia 6800GT 256MB, i have the nvidia drivers installed and it works great. Compiz runs wicked fast, and SL was running fast too when it was running... its this issue with the Buildparentchild map thing that i mentioned before. thats where it is freezing.

I deleted the RC and the .secondlife folders and downloaded the stable release and its the same problem. deleted them both again and tried the latest RC again and its still happens

Client Crashes during login
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	10-21-2007 17:45 Im having an issue with the client crashing during the login when it gets to the point where it says "contacting region" had issue with 18.2.1, upgraded to 18.3.5 and there is no difference. Im running a fresh install of Ubuntu Gusty i386 anyone else have this issue?
Kornscope Komachi Transitional human Join date: 30 Aug 2006 Posts: 1,041	10-21-2007 17:58 I dunno, I probably should not post answers but I ran: sudo apt-get install esound and it got me running on the RC at least. Its worth a try first and cant hurt. _____________________ SCOPE Homes, Bangu -----------------------------------------------------------------
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	nothing 10-21-2007 19:46 nope that didnt help any. But thanks for trying.
papa Tulip Registered User Join date: 17 Feb 2007 Posts: 59	10-22-2007 02:03 I had this problem too. Deleting cache manually did not help. Then I deleted .secondlife/username and i had no more login crashes.
Tama Vollmar Registered User Join date: 10 May 2007 Posts: 5	10-22-2007 02:33 Same problem here - will keep trying
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	Rc 10-22-2007 12:35 hmm i just noticed there is a RC out, im going to try that when i get home see if it works any better.
Asriazh Frye Smart Cookie Join date: 30 Sep 2006 Posts: 173	10-22-2007 12:40 And starting the client from a commandprompt anf posting the exact error here might help too ^_^ -Asriazh
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	ok 10-22-2007 15:22 ok well i tried the RC and it does the same thing. I should clarify the problem a bit now that i think of it. What i meant by it crashing is that it freezes the entire computer when it gets to the part where it says "contacting region" or connecting to region" requiring a reboot. I thought maybe it was just freezing up and would unfreeze after a point, but i let it go for 20 min without it unfreezing so yeah. I will try to run it from terminal and see if it posts an error message before it freezes.
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	ok 10-22-2007 15:44 Aright, I ran it from terminal and this is the line it seems to freeze on: 2007-10-22T22:24:12Z INFO: LLInventoryModel::buildParentChildMap() Here is a photo I took of the screen so I didn't have to write down what it said when it froze. Maybe something before that line helps too. http://img88.imageshack.us/img88/4716/mg5935ue7.jpg
Asriazh Frye Smart Cookie Join date: 30 Sep 2006 Posts: 173	10-22-2007 17:41 Did you try to delete the files at your .secondlife/cache/ folder yet. maybe that would help. -Asriazh
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	well 10-22-2007 18:37 i might be an idiot but i cant find a secondlife/cache folder, maybe it dosent exist yet since i haven't yet logged in successfully? Or am I just an idiot who is looking in the wrong place?
Jillian Callahan Rotary-winged Neko Girl Join date: 24 Jun 2004 Posts: 3,766	10-22-2007 19:47 From: Luciean Commodore i might be an idiot but i cant find a secondlife/cache folder, maybe it dosent exist yet since i haven't yet logged in successfully? Or am I just an idiot who is looking in the wrong place? the "." makes it "invisible". Just "cd ~/.secondlife/" to see the cache folder =^_^=
Adamas Carter Registered User Join date: 2 Jun 2007 Posts: 192	Linux 101 10-22-2007 22:42 That's ".secondlife/cache" (<dot>secondlife). It's a hidden folder. If you're running KDE, open the file browser (konqueror), browse to your home folder (/home/<user> and select "Show Hidden Files" from the "View" pulldown menu. A whole bunch of greyed-out folder icons will appear and their names will all start with a period (dot). You will find it there. Adamas
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	ah 10-23-2007 06:32 Yes im an idiot.. thanks for the help, I found the folder deleted the contents, as well as the user name folder as was mentioned above. But still no luck, its still freezing at the same spot.
Creem Pye Registered User Join date: 16 Apr 2007 Posts: 34	10-23-2007 08:12 Luciean, can you run other OpenGL apps without any issues? Because if it's freezing your whole computer, that might indicate an issue with your video driver or something...
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	hmm 10-23-2007 08:43 well i have compiz running, with all the associated eyecandy and it has absolutely no problem running it, its really fast in fact. I just thought about maybe trying to run SL with that turned off.... think that might make a difference?
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	10-23-2007 18:21 Ok, i tried it without compiz running and there is no change. it still freezes on that same line.
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	10-28-2007 18:49 Great news. I fixed the problem. There seems to have been an issue with the get deb SL install package that i installed initially. After removing that the RC runs perfect.
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	scratch that 11-05-2007 15:09 well, after working fine (mostly) for a week or so my problem has now returned without warning. Its doing the same thing it was. This really sucks i may have to go back to windows at this rate. Any suggestions would be greatly appreciated.
Adamas Carter Registered User Join date: 2 Jun 2007 Posts: 192	11-05-2007 19:15 I would suggest looking at your graphics setup. I notice in all this you don't mention what card/chipset you are using or what version of driver you have. All that sounds a lot like the problems I was having with my old ATI card. I'm using an NVIDIA, and their Linux support is vastly superior. Adamas
Luciean Commodore Registered User Join date: 14 Aug 2006 Posts: 12	11-05-2007 20:17 I have an Nvidia 6800GT 256MB, i have the nvidia drivers installed and it works great. Compiz runs wicked fast, and SL was running fast too when it was running... its this issue with the Buildparentchild map thing that i mentioned before. thats where it is freezing. I deleted the RC and the .secondlife folders and downloaded the stable release and its the same problem. deleted them both again and tried the latest RC again and its still happens

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Client Crashes during login