Hello
Thank you for your ticket, regarding the issues you're currently experiencing when using Second Life.
If possible could you perform the following (Detailed instructions have been provided below)
Then please attach these results with your reply to this ticket.
This information will provide us with a good overview of your system helping us to diagnose this problem.
(1) Details of your graphics card; which can be found by running the command "dxdiag" (Upper or lowercase).
(a) Holding down the "Windows Key" press the "R" key once.
(b) Type "dxdiag" (Without quotes), then press "Enter".
(c) A window will appear named "DirectX Diagnostic Tool" Choose either "Yes" or "No".
(d) Click the button that says "Save All Information".

We recommend that you save the file named "DxDiag" onto your Desktop.
(2) Your Second Life Diagnostic Log File.
(a) On a PC running Windows XP, This file will usually be found in the following location:-
(b) C:\Documents and Settings\<Your Username>\Application Data\SecondLife\logs.
(3) Your Second Life Settings File.
(a) On a Windows XP PC you can find this file at the following location:-
(b) C:\Documents and Settings\<Your Username>\Application Data\SecondLife\User_Settings.
When searching XP you may discover that your "Application Data" or "AppData" Folder is missing. On XP; Open a Window
left click "Tools" then "Folder Options...".
Left click the Tab that says "View", Scroll down to "Show hidden files and folders".
Click the circle to the left; then click "Apply", and then "OK".
(4) A brief description of your Internet connection, i.e. is it Wired or Wireless, Do you use a router?.
(5) Any Firewall or Antivirus Software that has been installed, please include the name of the software.
(6) The exact error message that you receive, if any; by all means take a screenshot and attach it to this ticket..
(7) Finally where your issue is related to poor performance when using Second Life please also include the following:-
(a) Again holding down the "Windows key" and pressing "R" once, Type "cmd" (Upper or lowercase) then press "Enter".
(b) At the command prompt type:-
(c) "pathping data.agni.lindenlab.com > C:\pathping.txt" (Without quotes).
(d) Then press Enter, allow the application to run for at 10 minutes.
This application tests the connection between your PC and our server, saving the information to a text file on your local hard drive.
Should you require further guidance with regards to any of these instructions or with anything else, please don't hesitate
to get back in touch.
Regards
Jake
Linden Lab Outworld Technical Support