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~2/3 of prims not showing&other issues

Creem Pye
Registered User
Join date: 16 Apr 2007
Posts: 34
04-16-2007 09:13
Hi, I've been a user of the Linux SL client for a few months now. Everything was working great until a few days ago, when suddenly the majority of prims stopped showing. When I connect, I get the "your clothing is still downloading.." message and am stuck in Ruth shape. Also, when I initially TP into any region, I am moved to (10,10,10) until I sit somewhere or another person offers me an intra-region TP. I cleared my cache to try to resolve this issue, and since then I haven't been able to download my inventory. Looking at the statistics bar, I see 0 pending downloads. Even staying in the same region for hours doesn't reveal the missing prims.

In addition to clearing my cache, I've also removed ~/.secondlife and replaced the program directory. I am using 1.14.0.1, although I checked and it seems that 1.14.0.0 has the same issue. My videocard is a 128mb nVidia 6600GT, using the 1.0.9755 driver. When I reboot into Windows, SL is normal.

Here is a screenshot of what I'm experiencing: http://s0.mine.nu:8080/~strc/missingprims.jpg
Any help is greatly appreciated!

Edit: Sorry for the inaccessible screenshot before, I had rebooted to Windows to play SL, so Apache was offline ><
Tofu Linden
Linden Lab Employee
Join date: 29 Aug 2006
Posts: 471
04-17-2007 01:14
That looks very much like extremely high packet-loss (that is, overloaded network conditions) - a red bar in the top-right of the viewer window indicates this.

Usually such problems are temporary, but if they persist then check your local net configuration under Linux.

Oh, and don't use P2P filesharing programs while using SL, they really fight for bandwidth. :)
Creem Pye
Registered User
Join date: 16 Apr 2007
Posts: 34
04-17-2007 09:14
Thanks for your reply. It's true that I get many errors like:

2007-04-17T15:52:43Z INFO: checkPacketInID: packet_out_of_order - got packet 2224 expecting 2192 from 64.129.45.35:12035

which seems to mean that packets were dropped. But even in the event of heavy packet loss, does SL normally give up downloading things after a while (i.e set "pending downloads" to 0)?

I started SL again and watched the bars in the upper-right carefully. The green bar would occasionally go to ~30% when loading the surroundings, and the red bar would be at 0 except for ~3% of the time, when it would be more or less completely red. Also. it might be of interest that "total unacked bytes" hovers in the neighborhood of 600~700KB.

As far as network connections go, I still have the problem when my only other connection is to an IRC server - in the past I could use bittorrent, etc, with only minor performance degradation. I haven't done anything with ifconfig or altered my kernel, and other network connections (including high bandwidth ones) seem to be working fine. Also, SL is normal when I play it on the same hardware using Windows.

Thanks for your help. At this point I'm hoping that tomorrow's new release automagically solves my problem. ;D
Creem Pye
Registered User
Join date: 16 Apr 2007
Posts: 34
04-17-2007 19:24
OK, I found the problem. It was actually quite simple: my ethernet card's MTU was set to 576 (a normal value is usually 1500). I don't know how that happened, but if anybody else runs into this problem, please recommend they check that out. Setting the MTU to 1500 solved the problem. =)

Thanks for your help, Tofu!