Imagine this scenario. You are a newbie, less than an hour old. You just got onto Help Island and you are trying out a tutorial or you are talking to someone. You eventually notice that you can't move or talk and eventually you are logged out. So you log back in and find yourself in some other place with no one else around you. You have no idea what to do or who to talk to. If you do (somehow) figure out how to call Live Help, you are told that you can't go back.
I've started this thread in the mentor forum, please post there:
/204/8d/127294/1.html