April Live Help Meeting Notes

== April Live Help Meeting - AM Meeting ==

Jeska Linden: Well these meetings are mostly for everyone to chat about how Live Help is going, so if you wanted to bring up your issue, we could all talk about it :)
Jeska Linden: How are things going in Live Help lately?
Rosie Arnaz: hectic lol
Saphire Sunset: lolol
Jeska Linden: :)
Saphire Sunset: fast
Jeska Linden: Any common bugs/issues that seem to keep coming up?
Rosie Arnaz: the asset database
Rosie Arnaz: lag
Saphire Sunset: the music is always comming up
Nick Shatner: sorry, got accosted IRL
Saphire Sunset: mine is the same i hear it one minute and it is gone the next
Jeska Linden: The music ?
Jeska Linden: wb Nick :0
Saphire Sunset: streaming
Saphire Sunset: wb
Rosie Arnaz: isnt that a buffering issue with streams tho?
Rosie Arnaz: wb n ick
Nick Shatner: thanks
Jeska Linden: It sounds like a buggering issue - do you have more details?
Jeska Linden: er buffering LOL
Saphire Sunset: well i DJ on the stream and couldn't hear it
Saphire Sunset: there were only 7 listeners
Nick Shatner: that quote is so going in my profile
Jeska Linden blushes
Saphire Sunset: grins
Jeska Linden: I'll make sure to check to make sure we're aware and be sure to bug report it when it happens so the QA team can take a look
Saphire Sunset: okies ty
Nick Shatner: I've seen three or four people complaining about music not working properly, haven't experienced it myself though
Jeska Linden: The database issues we're painfully aware of
Jeska Linden: Anything else sound odd of off with the recent updates? :)
Rosie Arnaz: sometimes people are having issues with objects
Rosie Arnaz: disappearing, or going phantom by themselves
Saphire Sunset: yes they r disappearing
Jeska Linden: Disappearing objects?
Jeska Linden: What happens?
Rosie Arnaz: yes, they rez them, they poof
Saphire Sunset: they put them on the ground then take them back and they r not in their inventry
Rosie Arnaz: ive asked everyone ive talked to about it to send in a very detailed bug report, exactly what happens
Jeska Linden: That's the right suggestion, because Kona should be able to dig up the lost inventory I believe.
Jeska Linden: Are they sure it's not a lag related issue, like it's just not rezzing in until they leave or something?
Rosie Arnaz: well, he said not individual i believe
Saphire Sunset: yes i told them the same
Jeska Linden: *nods*
Nick Shatner: the only time I've been seeing 'missing objects' reports has been during asset server slowdowns
Jeska Linden: Make sure to recommend they all file bug reports on that one.
Saphire Sunset: nope not lag couple of hours later and still no object
Jeska Linden: Icky
Jeska Linden: How's the load look ?
Jeska Linden: (in Live Help)
Jeska Linden: Got enough helpers?
Jeska Linden: We just added a few more to the pool :)
Nick Shatner: ^^
Saphire Sunset: cool
Nick Shatner: how many other than me was it the other day?
Rosie Arnaz waves hand
Rosie Arnaz: im one of them
Rosie Arnaz: lol
Jeska Linden: :)
Jeska Linden: Welcome to LH!
Saphire Sunset: me too
Rosie Arnaz: weee
Rosie Arnaz: cool
Nick Shatner: heh
Saphire Sunset: i started wed last week and my sister kidnapped me on thurssay night a took me to mums for 3 days lolol
Rosie Arnaz: now, i do have an issue, kinda sorta
Jeska Linden: Go head Rosie!
Rosie Arnaz: ok, when i first found out i was live help, i put on tag and was almost overwhelmed lol
Rosie Arnaz: but i tried to just read the ims for a while, then jumped in when i could
Jeska Linden: *nods* that's why I recommend just listening for the first few days, it's a bit much!
Rosie Arnaz: i love the group im
Saphire Sunset: i have learnt alot in there
Rosie Arnaz: because you can ask a question in there to get help if you dont know something fully, or want something verified
Rosie Arnaz: and i love how people joke around and have fun
Saphire Sunset: yes we roasted harry again this morning grins
Nick Shatner: One thing I've noticed in LH ims compared to mentor group ims is that everyone asks their question in the first line and it's nowhere near as spammy
Rosie Arnaz: yet at same time, when you ask a question, and are teased too much because you dont know the answer...
Nick Shatner: hehe
Rosie Arnaz: is one thing to joke about the subject, ie.. my animal left me what do i do
Rosie Arnaz: lol sorry, need to word this right
Jeska Linden: *nods*
Rosie Arnaz: ok, is one thing to joke about a subject
Rosie Arnaz: but to make fun of a persons question to the group because they dont know what the problem is
Rosie Arnaz: can be quite intimidating
Saphire Sunset: one thing i don't understand is the location numbers for the map
Rosie Arnaz: because if a person feels as if they are being humiliated for not knowing something, it makes them hesitate at asking somthing else
Saphire Sunset: true
Jeska Linden: I think it's a good thing to remember, especially as Live Help grows that we will add new Live Helpers who will need a little extra support when they first start
Rosie Arnaz: yes
Saphire Sunset: agreed
Rosie Arnaz: because i know a little about a lot of things, but not a lot about everything
Jeska Linden: We're a pretty rowdy bunch in the chat and it's good to remind ourselves to be a bit aware that new Live Helpers will need extra support when they start :)
Rosie Arnaz: if i dont know an answer, i ask, i dont care if someone makes fun of my q
Rosie Arnaz: because i figure someone else may have same q and want to know answer as well, but afraid to ask
Data Linden: They shouldn't
Jeska Linden: Data appears as if by magic :)
Saphire Sunset: hey data :)
Rosie Arnaz: always say,, no dumb question except the one unasked
Data Linden: Beaming in
Rosie Arnaz: hi data
Data Linden: Hiya, don't mind me, just listening in
Nick Shatner: hey Data
Saphire Sunset: he is eaves dropping again hehehe
Data Linden: Yep in plain sight
Saphire Sunset: grins
Jeska Linden: Exactly, it's worth a reminder to everyone to be conscious about new helpers and not squishing it.
Saphire Sunset: have u got those piccies done yet Data?
Rosie Arnaz: most of the time people been really awesome in helping
Nick Shatner: can I ask a couple of questions about how SL works?
Nick Shatner: uh
Nick Shatner: LH
Nick Shatner: not SL
Saphire Sunset: i was surpised on the questions that r asked in LH
Jeska Linden: Rosie - were you all set?
Rosie Arnaz: yes its fine
Jeska Linden: I'll be sure to bring it up again at the later meeting as well :)
Jeska Linden: It's a good thing to remember while we grow SL and LH
Jeska Linden: Go head Nick
Nick Shatner: ok, one, I know lindens see all live help messages, but I was wondering how it distributes them to us ordinary live helpers
Nick Shatner: randomly selects a few?
Jeska Linden: Actualy everyone who is active gets all of the IMs
Nick Shatner: oh, didn't realise that
Nick Shatner: heh, didn't think there were enough coming through for that
Jeska Linden: :)
Rosie Arnaz: you shoulda been here during the database issues, lol
Nick Shatner: two, I've seen people asking those requesting help to TP them as necessary, is there some reason to do this instead of just using the teleport?
Saphire Sunset: lolol
Rosie Arnaz: whew, never stopped pouring in
Nick Shatner: I was teaching a class then, I had LH turned off just before that happened, hehe
Jeska Linden: :)
Nick Shatner: by 'using the teleport' I meant the button we get in LH ims
Rosie Arnaz: sometimes i get a teleport button in an im, sometimes i dont
Jeska Linden: I believe it depends on where they are on the grid, the TP button used to time out
Jeska Linden: But sometimes it's good to teach a new person how to use the 'teleport' button as well
Nick Shatner: true
Nick Shatner: I'm done with my questions :)
Saphire Sunset: puts up hand
Rosie Arnaz: :-))
Saphire Sunset: how do u use the number co ordinates on the map?
Jeska Linden: Go head
Jeska Linden: You just type them in?
Jeska Linden: Sorry, I'm not sure what you mean :)
Saphire Sunset: i lost my dog once and it told me where it was but every time i put in the numbers it was wrong
Rosie Arnaz: you enter the region you want to go to, then put in those numbers you see, hit enter and it will show you that exact spot in the map
Saphire Sunset: ty :)
Rosie Arnaz: you need the region as well, n to hit enter
Rosie Arnaz: speaking of which,, will they do the scroll box for the regions again?
Jeska Linden: Probably not, since there are so many regions
Saphire Sunset: i never understood that bit *duhhh*
Rosie Arnaz: how are you to know what regions there are then?
Rosie Arnaz: is there a place to find a listing?
Nick Shatner: You can still get suggested region names by typing in the first few letters
Rosie Arnaz: yes but if they add a * or ! to the name at the beginning, is kinda hard finding places
Saphire Sunset: that is how i got here lolol showed it on the map and Jeska was the only dot so i marked the map and teleported hehehe
Rosie Arnaz: ok, i have another thing to remark on
Rosie Arnaz: that i think needs a lil attention
Jeska Linden: Sure, go head Rosie.
Rosie Arnaz: well, two, but go kinda hand n hand
Rosie Arnaz: when some people ask for help, i know it gets hectic, but no reason for bad manners
Rosie Arnaz: ie,, just slapping info in the box without a hello or anything
Rosie Arnaz: and closing it before you know if the person is done asking questions
Rosie Arnaz: i try to keep all the ims open for at least 5 - 10 min,, then if the person doesnt ask anything else, i close it
Nick Shatner: brb
Rosie Arnaz: but i know you can end up with tons of tabs n get lost
Jeska Linden: I think that brings up a good point, maybe it's time for de-stressing with the LHers
Jeska Linden: :)
Rosie Arnaz: i know i try real hard not to im any of the Lindens online until i feel i really have to
Saphire Sunset: hi William :)
Jeska Linden: Hey william!
William Maltz: hi
Jeska Linden: I've got a reminder for everyone - a fun thing that might work as destressing!
Jeska Linden: The LL Volunteers have a booth set up at The Sojourner's "Dreams" festival
Rosie Arnaz: hi william
William Maltz: hello
Jeska Linden: We are planning on holding some events on the 27th (a week from today)
Rosie Arnaz: whats the booth about?
Jeska Linden: Around the LL volunteers
Jeska Linden: It's just a recruiting/information stand for volunteers during the Community Fair
Rosie Arnaz: cool
Jeska Linden: One thing she mentioned was having Live Helpers hanging out there "answering calls" - does this sound like something you'd all be interested in?
Saphire Sunset: sure :)
Rosie Arnaz: yes if im online and not working on a project at the time :-))
Jeska Linden: Ok, I'll send a note around and remind everyone :)
Saphire Sunset: ty :)
Saphire Sunset: <--brain like a siv at times
Jeska Linden: :)
Jeska Linden: Ok, that's really all I have for us - anyone else have anything they'd like to chat about?
Saphire Sunset: where do we get all the notecard for help please?
Rosie Arnaz: lol Jeska, shouldnt ask that around me
Saphire Sunset: lololol
Jeska Linden: :)
Rosie Arnaz: when i first started, i kinda wished i had one or more folks i knew i could ask for help with the live help
Rosie Arnaz: now i just look at the list n yell at whomever i can find
Jeska Linden: Rosie - would it have been helpful to have a "buddy" ?
Saphire Sunset: sometimes yes it would
Rosie Arnaz: yes i think so, the first couple days or so
Rosie Arnaz: or until i finally got my feet wet
Rosie Arnaz: dont get me wrong, i was a helper in another program for about 3 yrs
Jeska Linden: *nods*
Jeska Linden: But SL is different!
Jeska Linden: :)
Saphire Sunset: i was ahost and teacher on another program too
Rosie Arnaz: just, not everyone else has, and yes SL is very dif
Saphire Sunset: very differnt on alot of things it is easier
Rosie Arnaz: if i poof, is coz i lose electricity
Saphire Sunset: okies :)
Jeska Linden: Well we're working on better training for the mentor program, perhaps once we've got a system in place, we can implement it for teh Live Helpers as well
Jeska Linden: If you have any thoughts on that, please let me know :)
Rosie Arnaz: that would be awesome
Saphire Sunset: yesss it would :)
Rosie Arnaz: maybe a couple of classes n such like what you have going here
Rosie Arnaz: no offense, it may make it easier too if some of them are mandatory,, ie having to attend at least one
Saphire Sunset: yes so u at least know what u r doing
Jeska Linden: *nods*
Jeska Linden: That's part of some of the plans we're working on
Saphire Sunset: great
Rosie Arnaz: its when you set people loose without any background at all in things,, it can become quite chaotic
Saphire Sunset: Jeska where do i get notecards for help please?
Jeska Linden: Saphire, I've got some, but they're sort of out of date.
Jeska Linden: I believe some of the volunteers are putting together a wiki.
Jeska Linden: But here you go:
Saphire Sunset: ty :)
Jeska Linden: Ok, thanks for coming out everyone.
Jeska Linden: I'll be posting this to the Live Help mailing list :)
Jeska Linden: (the log)
Rosie Arnaz: cool
Jeska Linden: :)
Jeska Linden: And THANKS for all of your help :)
Rosie Arnaz: ty jeska

== Live Help April - PM Meeting ==

You: Thanks for coming out everyone!
You: How's the Live Help coming along?
Jazmina Firefly: its goin good =o)
Xandi Mars: good i have a request...
Adam Linden: I came to play security but doesnt look like you guys need me. mellow crowd, and max is sober so we should be all right ;)
Xandi Mars: :)
Xandi Mars: little on
Xandi Mars: one
Max Case: ha
laurionna Beckenbauer: loll
You: hehe Thanks Adam :P
Jazmina Firefly: lol
Michael Martinez: /auth
Max Case: am i?
Adam Linden: haha
Jan Bjornson: I'd like to be on more often. However, RL seriously cuts my SL time lately.
Jazmina Firefly: your always needed Adam
Adam Linden: :P
Michael Martinez: I will look after anyone that gets out of line..heh
laurionna Beckenbauer: i need someone to sit by stay
You: That's fine Jan, we don't have time limits or anything like that - but if you're going ot be out of SL for an extended period, just let me know so I can bump someone else into the pool :)
You: Xandi?
Jazmina Firefly: i tried lol it put me over here doesnt want us near each other
Xandi Mars: yes
You: Did you say you had a question or am I going crazy?
Reitsuki Kojima: Going?
You: hey!
Reitsuki Kojima: :)
Xandi Mars: well ... when we tp to them sometimes they wander..or... have thier land blocked..wish we could map callers for a few ..
Xandi Mars: but i guesss just a tiny ...bother
laurionna Beckenbauer: <--- raising hand
You: Hmm, would it help to have an area designated to TP people to you instead?
You: Hey ELLie
laurionna Beckenbauer: hey Ellie
Xandi Mars: well its when its an issue there..
Xandi Mars: like music or land or they wonder ..etc
ELLiebob Bean: heya
Xandi Mars: i do tp them some
You: *nods*
Xandi Mars: but its not a big bother
Reitsuki Kojima: Yeah. It's much more common to need to go to them than to bring them to us
laurionna Beckenbauer: yes
Xandi Mars: sometimes they have on.....hmmm....security
Xandi Mars: and i end up in the ocean
Xandi Mars: or ..another sim
Xandi Mars: but..
Xandi Mars: such is the game
Jazmina Firefly: you too huh
You: You can still tp if you ask them to remove it right?
Xandi Mars: i always ask first..
Xandi Mars: .....yes..
Xandi Mars: but they forget
ELLiebob Bean: eek
Xandi Mars: i guess that is a good point
Reitsuki Kojima: It is one of those things that leaves a bad taste in the mouth, though. I dunno what could be done about it
Xandi Mars: i should say... that
You: Yeah, I'm not sure what we could do with that problem... only to explain if they keep their security on, you can't help them!
Xandi Mars: yes ok
You: Laurionna, I think you said you had a question
Xandi Mars: just tiny bother anyway
laurionna Beckenbauer: yes please
You: Xansi - if it gets to be a bigger problem, we could look for something to work around?
Xandi Mars: ok ty
You: Xandi not Xansi :P
laurionna Beckenbauer: has it been discussed that like i like to sit at home and make my jewelry which is tedious little prims
laurionna Beckenbauer: but
Reitsuki Kojima: Well, crazy idea, but maybe for implimentation sometime down the road... While the help request is "active", immune to the helpees security?
laurionna Beckenbauer: cannot wear my tag for my land
laurionna Beckenbauer: sooooo
laurionna Beckenbauer: i have to make a piece
laurionna Beckenbauer: change tags
laurionna Beckenbauer: make piece
Jazmina Firefly agrees
laurionna Beckenbauer: change tags back to live help
laurionna Beckenbauer: then back to my building tag
laurionna Beckenbauer: etc......
Michael Martinez: Not easier to set the group on the prim? heh
laurionna Beckenbauer: is there a way to get the ims without wearing the tag
Nick Shatner: you could just change the object's group
Jazmina Firefly waves hand
You: Unfortunately at the moment, the only way to see Live Help IMs is to be active in the group
laurionna Beckenbauer: easier to make the prim whilewearing your land tag
You: Do you guys have any recommendations for this?
laurionna Beckenbauer: i have auto return
Jazmina Firefly: yes
Jan Bjornson: I have an idea for the prims.
Jazmina Firefly: what if there was a button up top that you use toi activate lh instead of it done by group?
Jan Bjornson: You can make an object (can be a single prim), which is in that land group.
Jazmina Firefly: like click button help on click button help off
laurionna Beckenbauer: not if i am not wearing the tag
Jan Bjornson: That prim then rezzes other prims on command.
Reitsuki Kojima: To be honest I'd like to see things like Live Help (and greetor, mentor, etc) become a sort of "meta" group, outside of the traditional group system. Something like what Jaz is saying
laurionna Beckenbauer: it comes up live help
Jan Bjornson: Then they are of that group as well.
laurionna Beckenbauer: i don't want them that group
laurionna Beckenbauer: and they get retruned if i do not change it
Jan Bjornson: Exactly what I said.
Jan Bjornson: When you are wearing LH group, they will get returned.
laurionna Beckenbauer: yes a pian
laurionna Beckenbauer: pain
You: one idea we've tossed around for scaling LH is to incorporate it more into the client itself
Jazmina Firefly: yes
You: instead of via IM
Reitsuki Kojima: I'm just thinking, kinda like how "real" lindens have God Mode done, yeah
You: And allow for 'selection' of what your question is before you ask
Jan Bjornson: However, when you use the correct land tag they won't. Now my idea was:
You: So, for example, when you have a script question, you would only get scripter live helpers
Jan Bjornson: Create a land grouped prim which rezzes prims on command.
Jazmina Firefly: o0o i like
You: Then you'd just be in a 'pool' of potential LHers and only be called when it was something that you knew about or round robin'd in or something
Jan Bjornson: Then the rezzed prims are those of the land group regardless of your active group.
You: But it's not planned for the near term, just something I've been talking about with some LHers from the past
Max Case: that sounds good
You: er in the past :)
Jazmina Firefly: =o)
You: Then you wouldn't need to worry about being in the active group - you could turn it off and on somehow
You: Unfortuantely this is still 'pie in the sky' design
Reitsuki Kojima: Well, Jeska... I dont remember when we stopped having it, but... I remember debug menu used to have God Mode. But it didnt do anything if you werent a linden. Could something like that be done, but for Live Help/Greeter/etc?
You: But it's definitely being thought about.
Reitsuki Kojima: At least run it by whoever does that sort of thing, since it seems like a lot of the design backend would already be there for it
Michael Martinez: Ctrl-Alt G...but you get a warning..for god mode..heh
You: be careful of tempting the god-mode!
You: :P
Jazmina Firefly: lol
Reitsuki Kojima: Oh I tempt it :P Bring it, God Mode :P
Jazmina Firefly: but its fun to temp god mode
You: It's also come up in discussions of estate tools - so if you run your own estate and someone goes to Live Help, they'd get the estate live help not the grid wide Live Help
You: But there are some higher priorities at the moment
Jan Bjornson: Oops. Hopefully that request is not casting a bad shadow on one. Just tried that short (Ctrl-Alt-G).
You: I'd like to have some plans ready to design out so we can move on it.
You: Nah, you'l be fine :)
Michael Martinez: heh I hit it by accident sometime, and other for fun..heh
You: Although it is monitored
You: I think it shows up in a report or something
You: So have there been any weird bugs lately?
laurionna Beckenbauer: any?
laurionna Beckenbauer: loll
Jazmina Firefly: yes
ELLiebob Bean: lol
Jan Bjornson: It said: "Request for special powers failed. This request has been logged."
laurionna Beckenbauer: too many
Jazmina Firefly: the sims ta;lk to me tellin me there busy
Jazmina Firefly: lol
You: We have been upgrading a bunch of servers this week, so I think some weirdness may have ensued.
Jazmina Firefly: an fill my mail box with it too
You: ick
laurionna Beckenbauer: many items just disappear out of inventory
laurionna Beckenbauer: items never and i mean never rez
Jazmina Firefly: i dont mind that less for me to clean out
You: I've heard about the rez /disappear problem.
Nick Shatner: lot of dissapearing items which were just sitting on land today too
You: The thing to do on that is report it as a bug and/or have them contact Kona Linden who can usually find things that have been lost.
laurionna Beckenbauer: like the boats at the bottom of the ocean
laurionna Beckenbauer: these are all being reported by many people
laurionna Beckenbauer: wish i had a quarter for each report
Jazmina Firefly: lol the boats again?
laurionna Beckenbauer: yes
laurionna Beckenbauer: and phantom prims
laurionna Beckenbauer: they are there but not
laurionna Beckenbauer: return them and no one gets them
Jazmina Firefly: yes that blows
You: *nods*
You: Oh! I just remembered, I've got a notecard of volunteers who speak languages other than English and are willing to help -
You: Let me put it out for you.
Michael Martinez: Same as in the email, or updated?
Jazmina Firefly: i speak typonese very well
You: click on the box :)
Jan Bjornson: Clicked. What happened?
You: hmm
You: did you get a folder
Jazmina Firefly: gave you a folder named object
ELLiebob Bean: i got it
Michael Martinez: Yep, got it
You: :)
Jan Bjornson: I didn't get any reply, like "Object has given you ...".
Jan Bjornson accepted your inventory offer.
Jan Bjornson: Ok. On the second click.
Jan Bjornson: For the "Languages Spoken 4/20/06" notecard, I can be added for LH and German.
You: Will do
You: Anyone else? :)
Max Case: And me for french
Max Case: lh, occassional greets
Xandi Mars: i speak southern?
ELLiebob Bean: lol
Xandi Mars: and a bit of redneck
ELLiebob Bean: me too
Reitsuki Kojima: I'm passable in old english, but I dont think you get much call for that :P
Jan Bjornson: LOL
Xandi Mars: and some cajun
Jazmina Firefly: i speak typonse and know some ghetto fab
laurionna Beckenbauer: lol
laurionna Beckenbauer: i do da kine does that count lmao
You: redneck isn't a language *g*
Jazmina Firefly: lol
Xandi Mars: awww it is
Xandi Mars: i bet you cant understand me
You: It is?
You: :)
Xandi Mars: no
Nick Shatner rezzes the rot13 translator she made >.>
Adam Linden: I've learned southern, in the past few months
Jan Bjornson: I'm not sure, if German is of importance here in SL. Never experienced a request in German.
Adam Linden: y'reckon
You: :)
You: Ok, I've got another item on my agenda...
Jazmina Firefly: y'all getter done
laurionna Beckenbauer: omg
You: "Using the Live Help group IM Channel"
You: :)
Jazmina Firefly: =o)
Reitsuki Kojima: Heh
You: First, it's very cool to use the Live Help channel when you're not sure what the answer is to a question
You: This is a good thing
You: It's not good to make fun of other Live Helpers if they don't know the answer
You: Even if it's an easy thing
laurionna Beckenbauer: fun?
You: Because this makes new Live Helpers sad
Reitsuki Kojima: Has this been happening? I hadn't noticed it
You: And it makes Jeska cry
ELLiebob Bean: :O
Jazmina Firefly: awwww
Adam Linden: Especially me, tired of you guys picking on me all the time. ;P
laurionna Beckenbauer: adam you ask for it
Reitsuki Kojima: Adam, you're too Adamy not to pick on
Jazmina Firefly: but but Adam
Adam Linden: true
Max Case: You forgot - also kills puppies
You: It also kills virtual puppies
Max Case: No
You: Cause I can't even imagine killing real ones
Adam Linden: lol
Max Case: Real ones
Michael Martinez: Notice how he said guys, he like the girls picking on him..
Max Case: I have a box and a bathtub
Reitsuki Kojima: Whew. As long as kittens are safe
Max Case: Every time you mean to another LHer i will drown one
Reitsuki Kojima: ... and fox kits... *looks around*
laurionna Beckenbauer: nah i'm in the army girls fall in the you guys category
You: It's good to foster playfulness in teh channel, but go easy on the new LHers
You: It can be a scary pool they just jumped into :)
Jazmina Firefly: easy them in =o)
ELLiebob Bean nods
laurionna Beckenbauer: aw no hazing
laurionna Beckenbauer: darn
Reitsuki Kojima: We need a formal hazing ritual
Jazmina Firefly: not for the first week lol
laurionna Beckenbauer puts away the hundred mile and hour tape and rope
You: lol
Reitsuki Kojima: Back when I was an everquest guide, it was summoning you over a pit of lava right after they promoted you to level 50
Reitsuki Kojima: Causing you to instantly drop to level 49 when you died :P
Adam Linden: I can find some lava
You: Another thing re: IM channel, be sure not to use it for your own Tech support needs
Jazmina Firefly: hotness
laurionna Beckenbauer: i can make some lava
laurionna Beckenbauer: loll
Reitsuki Kojima: Mount Ghrar or whatever its called :)
Jazmina Firefly: i'm guilty of that if i cant figure it out i ask the group
Jan Bjornson: So, internal requests are kinda ... forbidden?
laurionna Beckenbauer: so we can't help each other?
Jazmina Firefly: i figure either way im gettin lh if i im the group of if i im the live help im gonna et the same ppl pretty much
Max Case: use live help like the rest of em
You: No no - not forbidden and of course you can help
Max Case: lol
laurionna Beckenbauer: ok
You: I was thinking more that if you had a normal question, just use the Live Help to catch the people currently active
You: Instead of the whole group
laurionna Beckenbauer: i don't mind using live help
You: Just a little group im etiquette :)
You: Sharing informatoin in the group channel, asking for help on a Live Help call, all of those things are good
You: Asking if someone can help you finish building your new dream house
Nick Shatner: do you get your own IM if you're active and send a message to LH? heh
You: That'd be bad
laurionna Beckenbauer: huh?
Jazmina Firefly: lol
Jan Bjornson: Ok. So, personal LH questions should go through "Help" >> "Live Help" instead of the group.
ELLiebob Bean: lol
laurionna Beckenbauer: no someone didn't
Reitsuki Kojima: Sometimes when I personally notice a bug, I ask the LH channel if they had been getting reports of that bug. Thats about the limit of how I misuse it
You: You could in fact answer your own question if you IM'd Live Help I beleive....
Nick Shatner seens potential for infinite loops
Nick Shatner: *sees
Xandi Mars: and when you start it or log off live help no reason to tell us.......... if we all did it there would be 50 ims
Jan Bjornson: But only if you have your group on, I guess.
laurionna Beckenbauer: god how confusing
You: The group IM is very helpful and I encourage it's use, just not abuse :P
laurionna Beckenbauer: seeing my self ask a live help question loll
You: One more thing on my lil' agenda
You: It's a fun thing
laurionna Beckenbauer: i'd probably answer myslef like you said
Jazmina Firefly: lol ma you would try to answer yourself
You: Next week is LL Volunteer Day at the Dreams Community Fair (we've got a booth there)
You: We've been asked to do a Volunteer dunk-tank
Jazmina Firefly: o0o
Nick Shatner: ooh
You: Would anyone be interested in being dunked for fun?
Reitsuki Kojima: I might, depending on what time and the exact date
You: We still have to decide on a time for it, we've got the whole day to plan stuff out
Jazmina Firefly: in the game sure dunk me
laurionna Beckenbauer: i'd get bommbed
You: It's Thursday 27
Nick Shatner: sure
You: There's DJ at 5-730
You: But aside from that, the day is open :)
Jazmina Firefly: sweet
Jazmina Firefly: count me in sounds like fun
Jazmina Firefly: adam wants to DJ it to hes just bein shy lol
You: Ok, what time should we have the dunk?
laurionna Beckenbauer: loll
You: 4pm?
Adam Linden: do not
You: (SLT)
Adam Linden: lol
laurionna Beckenbauer: to early for me
Jazmina Firefly: 4 works
laurionna Beckenbauer: i work days
Nick Shatner: good for 4
Jan Bjornson: Too early for me, I usually sleep then. :P
Nick Shatner: might be an idea to IM the group to remind people, I know I'll have forgotten
Jazmina Firefly: maybe do 2 dunk shifts early dunk an late dunk
You: I'll totally remind ya
You: I'll put us in for 4-5pm for Dunk a Volunteer
You: And rally the Mentors and Greeters to help :)
You: That's all I've got
You: Anyone else have anything to chat about?
Jazmina Firefly: Hmmmm!
Reitsuki Kojima: Um
Reitsuki Kojima: I think we need free beer night?
Nick Shatner: oh, I've got something
Reitsuki Kojima: Or casual fridays
ELLiebob Bean nods
Jazmina Firefly: lol we were talkin about that last night
Nick Shatner: When you close a LH Im it does the same as a normal Im with the 'left this session' message, would it be possible to make it very clear if a user has left the session, but unintentionally?
Nick Shatner: ie, if you crash
You: I think it shows when either person leaves the IM
You: Doesn't it?
You: Or is just if you close it
Nick Shatner: yes, but it does the same message
Nick Shatner: which can just look like you've gotten fed up with a person and closed their window
Jan Bjornson: It shows that ... has left the session. However, I agree, it does not say that ... crashed/logged out.
Jazmina Firefly: thats double edged because then ppl that do get sick of a call can close it and say oops i crashed
Xandi Mars: its like real life ..crap happens
You: Ahh yeah
Nick Shatner: that's what they can do now, but not if it were to notice crashes
You: I'm not sure if we can show when someone crashes in the IM, but I'll write it on the list :)
Jazmina Firefly: =o)
Nick Shatner: well, if someone's suddenly not there, and the client didn't sent a "closing IM" message
Jan Bjornson: Well. Technically, it should be possible to monitor what causes the session leave.
Jan Bjornson: Closing the window or logging out/closing SL.
You: I've got it on the list, anyone else have anything? :)
Jan Bjornson: For my opinion, it doesn't necessarily be limited to LH requests, but can be on every group IM as well. Just, if that's easier.
You: I think it's safe to say that this meeting is about done ;P
Michael Martinez: Thanks Jeska
laurionna Beckenbauer: thanks Jeska for your time
ELLiebob Bean: yes TY...
You: Thank YOU
Jan Bjornson: I still have the script, I made for Lucy's LH box, but as I figured at the last time, there was no much echo for it.
You: You guys rock.
You: Oh! I'm going to send this log around to LH k?