Correcting other Livehelpers in the LH Request

I have one big request to the group, when you see that another LH is talking with somebody in a request, and you think he is missing something or tells something wrong, do not just barge in and make the other helper look bad by correcting him or her in front of the customer!

Send that Helper an IM, and let him/her correct himself. If you just barge in, you not only make that helper look bad, but frustration level is rising quickly for him. Or if you barge in, do it tactfully!

Sorry for the rant!

Till

I never worry about looking bad, the main concern should be getting the person in need the right help. If I am going down the wrong path or struggling to find the right answer, I would much prefer that another helper jump in on the current window, where the help is needed, instead of distracting me in a new window.

I tend to agree with you Loki... it is the resident asking the question that needs our focus

Basically I agree, Loki. Of course should the help yor the one seeking help be in the foreground. And there is nothing to say if the correction is done in a sensible way without giveing the LH being corrected the impression of being put down. There have been occasions where I have discussed with other LHs and the customer about a sensible solution, which is very good!

I think neither of us is here in the LH programm for personal fame, but neither am I in the programm to build up frustration and to be put down. I am in the programm to help and to have fun. In my opinion even your fellow members in the programm deserve respectful and polite treatment. Taking them down in a request is not respectful treatment in my eyes.

Till

Basically, Till, you're proposing what should be a "professional" attitude at customer support I mean, if the LH team would be part of LL, for instance, your simple request would be company policy. Ages of technical support experience have demonstrated that your approach/request is definitely the best for the user being helped, as well as "protecting", in a way, the helper's own image as a "professional".

Of course you're all volunteers, but it never hurts to treat your tough job as a volunteer in a professional way, and have the rest of the SL population to recognize that.

I fully endorse your suggestion

Keep up your excellent work! And yes, even a year-old resident as myself irregularly uses LH - there is simply too much to know and learn in such a short time! - so this also applies to support to "veterans" and not only to "newbies"...

I know this is splitting hairs, but I think there's a difference between adding to what anotehr LHr is saying, and blatently correcting. The prior can be done in a straightforward, polite manner.