Dunno how many LiveHelpers read this forum but hey, I'll talk anyway.
Recently when I turn on I've been getting a lot of "I need to find a red dress" or "I need a script to do this-that-and-the-other". I'm not 100% on how I should handle it, I usually reffer them to the Products Wanted forum, but I was wondering how you all deal with it?
The other type of call I'm unsure how to handle is "how do it work this game/script/attachment", when its not so busy I usually try and ask if it has a notecard with it etc, try and help, but when its busy I usually ask them to IM the owner. What about you?
Just wondering how other people handle such calls..
Thanks!
Zap
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"Help me find a product" calls |
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Zapoteth Zaius
Is back
Join date: 14 Feb 2004
Posts: 5,634
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02-02-2006 12:24
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I have the right to remain silent. Anything I say will be misquoted and used against me.
--------------- Zapoteth Designs, Temotu (100,50) ---------------  |
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Toy LaFollette
I eat paintchips
Join date: 11 Feb 2004
Posts: 2,359
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02-02-2006 12:37
I have them use FIND first off and double check to see if the item they are looking for comes up on FIND. If it doesnt then I refer them to the forums.
If its a problem with a object I ask about a note with it if I dont know the object myself otherwise I ask them to contact the creator. _____________________
"So you see, my loyalty lies with Second Life, not with Linden Lab. Where I perceive the actions of Linden Lab to be in conflict with the best interests of Second Life, I side with Second Life."-Jacek
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Robin vogel
Virtually Real
Join date: 8 Oct 2004
Posts: 94
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02-03-2006 10:25
Toy has the right idea, and....is much more concise than I would have been.
I try to get the people to learn to help themselves, not to depend on LH to do all the thinking for them. |