July Mentor Meeting - Chat Log

July Mentors AM Meeting

Jeska Linden: Welcome to the July Mentor's meeting. I apologize for the different day, yesterday the LL office was closed for the 4th of July holiday
Jeska Linden: I think I've grabbed everyone who wanted TPs
Jeska Linden: First things first... How's mentoring going? :) :)
Rebel Hope: not bad here. had a few rude ones
Shanna Scott: fine:)
Jon Ree: my first day
Veedal Sassoon: 30% Mentoring 70% Dealing woth Alts and Griefers
Rebel Hope: *nods
primus Tank: yup
ravenyin Welesa: seems like there is a rash of griefers lately
Jeska Linden: Where at?
Veedal Sassoon: everywhere
Rebel Hope: help2
Jeska Linden: In the mainland, in the Infohubs,
ravenyin Welesa: everywhere..
Ebola Biberman: Not too bad, had one or two rude ones but apart from that everyone's fairly nice. =/
Jeska Linden: or where?
primus Tank: everywhere
Mya Heaney: everywhere
ravenyin Welesa: mainland i've seen quite a few
Jeska Linden: Are you all abuse reporting each case?
Rebel Hope: *nods
ravenyin Welesa: yes, i have been
Shaun Altman: It's natural that there will be a little more of that w/ the new account type
primus Tank: some
Ebola Biberman: Oh yeah I had a griefer last night, ARd him as soon as I could
Germaine LaFollette: That's right! And we have to call someone and then someone else... it's like a government buracracy to get rid of an offensive griefer.
Shanna Scott: true Shaun
Jeska Linden: Make sure to point everyone to the "I'm being Griefed/Harrassed" in F1 help when it happens
Jeska Linden: and have them follow the directions
Veedal Sassoon: and now, no more View PVP Abuse to see who just whacked ya
ravenyin Welesa: a friend of mine had a new griefer type incident today....
Ebola Biberman: I had no trouble at all, had someone there with me within 2 or 3 minutes...
ravenyin Welesa: someone placed classifieds on her land...
Jeska Linden: The pvp list is slated to come back thankfully :)
ravenyin Welesa: ahh.. that is good
Rebel Hope: i got notification of that also
Shaun Altman: oh that's good
primus Tank: great
Rebel Hope: classifieds being put on land that they didn't own
ravenyin Welesa: nodss...
Shaun Altman: I miss that... I rarely report stuff but I like to see who did it so I can ban etc
Jeska Linden: Yes, I believe it should be returned shortly, along with some more improved land management tools for when people are griefing
Shaun Altman: Terrific
ravenyin Welesa: that'll be great
Mya Heaney: so is there a better way to keep teens off the adult grid comming out too?
Jeska Linden: Aside from the griefing, how are the new Residents ? :)
Germaine LaFollette: Bringing back the PVP is most welcome!!
Rebel Hope: a lot seem to be very young as Mya said
Rebel Hope: like teenagers very immature
ravenyin Welesa: nods..
JayJay Talamasca: they seam to be great, getting a nice veriaty in ppl too. different ages and countries.
Germaine LaFollette: They do seem to be pretty young. Makes you wonder.
primus Tank: great , ones that wanna learn they are every hwere alot are not on hi 1 or 2 , but mainlands
Rebel Hope: probably a mixture i would say
ravenyin Welesa: it is nice to see more from all over..
Shaun Altman: a lot of the new "no payment info" residents I've met have been really great and seemed highly interested
Mya Heaney: i had a friend that had some clothing "ripped" from her and taken back to the teen grid, its easier for teens to access it now with the new account set up
Shaun Altman: others, seem just curious
Rebel Hope: Nods
ravenyin Welesa: nods.. true Mya... unfortunate
Rebel Hope: i'm worried about that myself
Rebel Hope: as we adults cannot get into the teen grid
Shanna Scott: are the non payment info accounts full members as well ?
April Chung: Do we have a solution for teens entering the adult grid
Jeska Linden: The way we're moving is to create a way to allow residents/land owners to restrict parcel access to either those accounts which ahve been created in the "old way" (ie: with a credit card to verify identity) or the "new" way which does not requirea credit card
Jeska Linden: That is being coded currently
April Chung: /nod
Shaun Altman: Jeska: isn't that concerning from a social level?
Rebel Hope: that's interesting hmmmm
Mya Heaney: yes but us with stores dont want to lock people out
Shaun Altman: How will new residents feel when they leave help island to discover they're.. well.. banned from SL?
Germaine LaFollette: Now I'm good and confused.
Rebel Hope: exactly
Jaraziah Lowell: Maybe aslo request those that state not to be Mature, or by parentall controll set. to not alouw access to 'Mature'Sims ?
Shaun Altman: I worry about a two class society
Jeska Linden: We've always wanted to provide as many different tools as possible to allow all land owners acccess to their land.
Jeska Linden: Currently you can set any parcel you own to not allow anyone else, this will provide more flexibility and control over your land.
Shaun Altman: sure.. just set it to not allow the poor :D
Shaun Altman: lol
Rebel Hope: oi
Jeska Linden: I'm not sure we can assume just because someone doesn't want to put their credit card in that they're poor.
ciera Cyr: Not the poor, just those causing problems.
Mya Heaney: maybe increase the number that can be banned?
Shaun Altman: That's not really the exact point I was trying to make
Jeska Linden: There are still many people who don't have credit cards, espcially in non-American locations.
Shaun Altman: yes that's more what I was getting at
Shaun Altman: these folks will be banned from a lot of the grid
Will Webb: How about the ability to see our own ban lines, say in yellow; i've had the occasional slip up with accidentally enabling/disabling white and black banlists and not noticing it ?
ciera Cyr: I've meet some fine individuals and they don't have credit card info. So it really is only the greifers that a problem.
Ebola Biberman: I quite like it that you don't need to verify using a credit card any more. I've recently managed to get a few of my friends to sign up who couldn't before
Shaun Altman: without even being known to those doing the banning
ravenyin Welesa: well.. so far as pvp ... that helps with griefers and such... but how can a person identify an account that is stealing textures and so on unless its' gotten to the point of the "stolen" texture / goods being sold and available...
ravenyin Welesa: is there really a way to do that?
Rebel Hope: more of the real issue at hand is how us mentor's deal with all this
Jaraziah Lowell: There is not, once the texture got stolen it is re-uploaded getting a new id
ravenyin Welesa: nods..
Crash Prefect: may i say something about the whole texture thing?
Jeska Linden: Rebel - exactly!
Rebel Hope: what tools to we mentors have to deal with the griefiers
Jeska Linden: So as Mentors, how to you all see this affecting what you do?
Crash Prefect: when i was new i used to take shapshots of things like grass, and sky and what not, and redoctor in photoshop
ravenyin Welesa: generally when i see someone with a relatively new account doing something that could cause trouble... i explain that to them..
Rebel Hope: Jeska my big concern is how to deal with someone who is griefing
Rebel Hope: as a mentor i called on linden's to assist with a griefing the other day
Lord Sullivan: mine to now the PvP has nbeen rmoved
Rebel Hope: it took quiet a while to get someone
ravenyin Welesa: but i've had someone say outright.. for example, "i don't want to go to a combat area, i prefer to ambush people"
Shaun Altman: a button that we could press to stop greifers until they can be reviewed could be great as the population continues to grow
Rebel Hope: maybe you could go over the proper avenue of handleing this
ciera Cyr: I like Shaun's idea. LOL
JayJay Talamasca: Rebel it can be difficult for a linden to get you sometimes.. as they have constant similar requests
Jeska Linden: Everyone knows what to do when someone is griefing, right?
primus Tank: mentor freeze button wooot
Rebel Hope: yes
Rebel Hope: i understand
Lord Sullivan: orbit then jjoking :)
Shaun Altman: give it to all mentors and instructors and live helpers etc.. then take away on a case by case if abused?
Rebel Hope: maybe some tool for us mentors
JayJay Talamasca: but they will go asap.
Rebel Hope: i know that's probably not going to happen as it would also be abused
Rebel Hope: but, yes possibly a freeze
JayJay Talamasca: with any griefing situation, report it immediatly, if u need assistance right away, please call Live Help.
Jeska Linden: Yes, I don't see that happening, but we will be improving everyone's ability to control what happens.
Lord Sullivan: i do wen needed jay jay but the response is slow
Rebel Hope: wonderful
Jeska Linden: When suffering a griefing attack, these are the steps you should take.. 1. If you are on your own land, add the attackers name to the Ban List through the About Land window. You may also be able to right-click the attacker and choose Freeze from the.
Jeska Linden: If not your land, ask the landowner to ban the attacker from the land.
Jeska Linden: 3.If the weapons they are using are pushing you around or up into the air, right-click the ground or an object and Sit Here.
JayJay Talamasca: we try to answer them Lord... but remember there are 1000's of ppl on at any time.. so it does get busy :/
Jeska Linden: 4. File an Abuse Report from your Help menu at the top of your screen. Be sure to note the attackers name, and where the attack took place.
Lord Sullivan: i realise that u do a hard job
Jeska Linden: 5. If the attack continues, contact an on-shift liaison for help. You can find Linden staff using your Find window (click the Find button at the bottom and search for the surname Linden on the People tab).
ravenyin Welesa nods listening..
Jeska Linden: And the pvp abuse tab should be returning shortly.
Jeska Linden: That is from F1 help
Lord Sullivan: good
JayJay Talamasca: :)
Rebel Hope: ;) yes
Jeska Linden: Another good sort of pre-empt to that
Jeska Linden: Is to ask them to stop
Jeska Linden: I think many times people forget that all important step.
Jeska Linden: And skip to escalation.
Rebel Hope: *nods
Crash Prefect: sometimes people dont know they are griefing
JayJay Talamasca: catching people early, as mentors... with guidence.. is a great way to prevent any new person griefing.
JayJay Talamasca: yeah Crash.
ravenyin Welesa nods...
Jeska Linden: Exactly JayJay, Crash - educating people on where to shoot instead or that it's not appropriate is a good thing to do.
Rebel Hope: :)
JayJay Talamasca: once the 'wrong' people get to them.. they are harder to turn back
ravenyin Welesa: yes.... however, sometimes they don't care... and sometimes..... it sure seems like they just come back in a new alt
ravenyin Welesa: is there a way to ban an "isp" versus a name perhaps?
Germaine LaFollette: right
Jaraziah Lowell: cannot ban a isp
ravenyin Welesa: i've done that in other chat venues..
primus Tank: no , then u bann multi users
Rebel Hope: depends on the IP
Jeska Linden: Ok, any other tips on handling bad behavior?
primus Tank: u bann a brother unfair to bann the good 1
Jon Ree: I think she means ban an IP adress
ravenyin Welesa: banned an account that no matter what the name used couldn't enter..
ravenyin Welesa: yes, sorry
ravenyin Welesa smiless
Jaraziah Lowell: best way is indeed to simply wiper the griefer of his bad handeling.
Rebel Hope: i found with the couple i had recently is to kill them with kindness
Ebola Biberman: Even banning an IP is not strictly a good thing to do, as a lot of people are on dynamic IPs, so you may be banning a completely innocent people should they end up with that IP
Rebel Hope: they often settle
ravenyin Welesa: well, yes, that would be unfortunate primus...
JayJay Talamasca: if your having trouble.. and your not getting any linden assistance.. due to them being busy.. ask fellow mentors. often someone elses approach is helpful to the situation
Will Webb: IPs are rarely static
ravenyin Welesa: nods..
primus Tank: and mac can change there isp's
ravenyin Welesa: well.. more often than not i have found that discussing the behavior seems to go fine..
Jeska Linden: Are we ready for the next topic on the agenda ? :)
Jon Ree: ignore and mute
ravenyin Welesa: just recently some seem more.... hmm.... energetic
Rebel Hope: yes
ravenyin Welesa: hehe
ravenyin Welesa: yes
JayJay Talamasca: yeah, some may just not understand what they are doing.
Ebola Biberman: aye
ravenyin Welesa smiles at Jeska..
Jeska Linden: You should have all gotten a copy of the Mentor Principles 1.0 in your inventory over the weekend.
Jeska Linden: It's a notecard titled "Mentor Principles 1.0" and was silently dropped into your inventory, so there wouldn't have been a pop-up
Rebel Hope: *nods
Dawn Demar: yes
primus Tank: got it
Ebola Biberman: yup
Lord Sullivan: :0
ravenyin Welesa: nods... thank you
Jeska Linden: These principles should help when speaking with new Mentors and speaking about the Mentor program.
Jeska Linden: It provides a bit of a guiding post for the entire group.
Jeska Linden: It's not etched in stone, so if you ever have any suggestions for additions or changes, please let me know
Jeska Linden: The notecard is being handed out to all new Mentors as we start to add more and will be used in the upcoming Mentor Orientation program.
ravenyin Welesa: nice..
ciera Cyr: I just saw the guide and haven't read it, but i would really like to ENCOURAGE everyone when they are on HI to PLEASE were the Communicator.
ciera Cyr: It's a way for us to help each other up there.
Jeska Linden: We're hoping to welcome new Mentors with an introductary session and if things go well, we plan on adding more training courses where older volunteers can welcome new volunteers and teach them the ropes
Jeska Linden: Also, I've been thinking about the HI communicator and with the new group changes, it might be easier to have everyone who wants to chat on Help Island form and join a group
Jeska Linden: This way you could talk to both Help Islands and the entire grid, say if the Mentors on help Island 2 (or 3 or 4) needed more help
ravenyin Welesa: i'll admit i've done most of my Mentoring on the mainland... i didn't stop for more than ten minutes at HI myself when i was new and didn't have a great experience there with a couple other Mentors when i went there as a New Mentor some time ago
Will Webb: isnt the communicator tied in to the beacons as well; so how would they communicate with the group ?
Shaun Altman: that would be great
Jeska Linden: With the group limit rising to 25, I believe we'll all have groups to spare for awhile.
Lord Sullivan: much betetr than the communicator
ravenyin Welesa: that'll be a great thing Jeska..
Jon Ree: I spent 3 days there and saw someone who's been there a month (HI2)
JayJay Talamasca: we kinda have a group like that already Jeska, 119 members so far. we've been adding mentors as and when we can.
JayJay Talamasca: and live helpers and greeters
ravenyin Welesa smiles
JayJay Talamasca: we use it to call for help, and to communicate between the 2 islands
Shaun Altman: brb
Jeska Linden: Is that the social group you mean?
ravenyin Welesa listens
JayJay Talamasca: its social yes... but used for support too
JayJay Talamasca: its only volunteers
Jeska Linden: Sounds good, it's up to ya'll what you want to do.
Jeska Linden: Could use that or I could create a Help Island group for all Mentors to use, whichever :)
Lord Sullivan: but not all of us are in it jay jay for various reasons i think Jeskas idea is the best solution to this problem
ciera Cyr: The advantage of the COMM is that you know what mentors are already on HI.
Will Webb: true
JayJay Talamasca: of course, Lord. the new group tools will help a great deal.... against some of those reasons. :)
Lord Sullivan: i dont want another HUD on screen i have enuff cluutter i need
Will Webb: and you can tie in more items to the comm channel
Lord Sullivan: :)
Jeska Linden: I think we could probably try both and see what people prefer, I don't see why they couldn't work together.
Jeska Linden: The next thing I wanted to mention was the Infohubs
Jeska Linden: Ok, infohubs!
Jeska Linden: Since we removed the credit card validation from registration, we've been routing new Residents to various Linden Locations
Jeska Linden: I wanted to remind you all when you are out and about mentoring in-world to stop and give these mini-Welcome Areas some attention
Jeska Linden: You should have a list of the locations, if not I believe they're also in the little announcement giver here in the Volunteer HQ area
Dawn Demar: yes they are
Jeska Linden: Since some new Residents might skip on Help island, these locations become important new resident gathering areas. :)
Jeska Linden: Have any of you spent time there? How's it looking?
kai Sachertorte: i've seen one or two
Jon Ree: there are some locations that never seem to have any traffic
ciera Cyr: i visited a few also.
kai Sachertorte: those were ok
Dawn Demar: I have been to a few and they look fine... but not many people yet
kai Sachertorte: but the others i visited were deserted
ciera Cyr: most were very quiet.
Jeska Linden: The location givers should be splitting the locations
Jaraziah Lowell: Looks okay, exept some 'mature hapenings of some of the funier SL-ers' giggles*
Lord Sullivan: i try and get round them each day
Rebel Hope: are new residence being rotated throughout all of the infohubs Jeska?
kai Sachertorte: i did a tour of all of em actually
Will Webb: been to korea once, but it was an empty town then
Jeska Linden: Not all of the Infohubs
Jeska Linden: Just the ones that were finished
Rebel Hope: or is there one that is more busy than others
Rebel Hope: i'll have to get the list
Jeska Linden: There is a list - Ambat, Plum, Bear, Branworth, Wengen, Hyles, Isabel, Luna, Mahulu, Miramare, Waterhead and the Korea Welcome Areas, along with Ahern still and Ross
Rebel Hope: k
Rebel Hope: thank you Jeska ;))
ravenyin Welesa: thanks Jeska
ravenyin Welesa smiles..
Jeska Linden: So not all of the Infohubs currently have new Residents routed, but we will add more as we need them.
Ebola Biberman: Ok
Jeska Linden: Let me know how things go there, if they're not crowded, crowded, empty, etc.
Jeska Linden: They should become the defaul homepoint as well, when people leave the OIS/Help Island
kai Sachertorte: you want us to IM you on that or do we open a forum for it?
Jeska Linden: Which should mean, over time, they become more popular.
Rebel Hope: ahhh
Rebel Hope: okay
Jeska Linden: kai - whichever is easier for you :)
kai Sachertorte: :) okies
Jeska Linden: It will be nice to watch as they flourish into mini-welcome areas
Jeska Linden: *hopefully*
Rebel Hope: ;)
Jeska Linden: Ok, does anyone else have something they'd like to discuss?
primus Tank: seems fine by me
Jaraziah Lowell: The welcome area's do the Mentors have any controll there ?
Jeska Linden: Control over?
Jaraziah Lowell: seing some of the funny sl-ers be a .. show off with some poses
Will Webb: i think she means is the area set to our group ?
Jaraziah Lowell: that is not realy welkomed there
Jeska Linden: Ahh, no the welcome areas aren't set to the mentor group
Rebel Hope: lots of junk prims pile up sometimes at the welcome 2
kai Sachertorte: I don't believe we have 'control' anywhere, except the ability to AR people when they misbehave
Rebel Hope: is that on auto return?
Jeska Linden: I believe all of the infohubs and welcome areas are set to auto-return
Rebel Hope: k
Will Webb: make sure autoretun is set on the WAs then
kai Sachertorte: as far as i know that is already the case Will
primus Tank: it is last i was there
Jeska Linden: Good idea Will - I'll make sure, I believe they're all set that way, but good to make sure.
Lord Sullivan: it is Will
Rebel Hope: *nods
Dawn Demar: This is my first Mentor meet so im not s ure if this has ben discussed before, but is it possible not to steer new residents to Ahern WA as there is an element there at times that is not very well behaved?
primus Tank: true
primus Tank: wa they get wierd
Lord Sullivan: mayb Jeska open a mature WA
JayJay Talamasca: can't anything be done about this distrubtive group thats often in the Ahern WA?
Doranda Butler: I had someone complain to me yesterday about that .. their first experience in SL was being solicited for sex by someone .. and they seemed ready to call it quits
Dawn Demar: i agree JayJay
Jeska Linden: Dawn - that is part of the reason we've moved to rotating new Residents to the 10 or 15 new locations I mentioned earlier.
Jaraziah Lowell: hense i was asking -.-
JayJay Talamasca: they are there alot, they are known by all and they constantly boast about how they can stay
Dawn Demar: ok thank you Jeska. was not aware that they would be omitting the Ahern WA
Jeska Linden: The Liaisons are also taking a more active role in removing trouble making accounts, especially in the Welcome Areas.
kai Sachertorte: yay
Jeska Linden: It's not omitting Ahern - it's in addition
JayJay Talamasca: rather than moving everyone around a few badly behaved people, would be best to remove them ?
Rebel Hope: *nods
Jeska Linden: Jayjay - it's about spreading people around
Jeska Linden: It's also a matter of space
Jeska Linden: With as many new Residents we're getting each day, it doesn't make sense to send them all to the same space.
Rebel Hope: good idea...spreading out
JayJay Talamasca: ya
Jeska Linden: So we're removing those who break the Community Standards and rotating new Residents to different locations to spread them across the grid and hopefully allow them to have better experinces overall.
Shanna Scott: ty kai
JayJay Talamasca: I think there are a few of us that stay at Ahern... to try and help the new people there, away from this.. 'influence'
kai Sachertorte: ty all
Jeska Linden: Any other questions, comments, suggestions, brownie recipes....
Ebola Biberman: Helps to reduce lag around the various welcome areas as well I suppose, am I right?
Dawn Demar: yes Jay
ravenyin Welesa smiless at Kai
ravenyin Welesa: thanks!
JayJay Talamasca: yeah Ebola. :)
Cookie Portocarrero: was wondering if possibly we might just file a report or something - like IM you privately with things of interest
Jaraziah Lowell: chocolate fudg brownie recipie would be nice
Jeska Linden: You can all always IM or email me any ideas you have :)
Jeska Linden: mmm.. fudge.....
Cookie Portocarrero: wouldn't want to bother you, though
JayJay Talamasca: Multi lingual help notecards? basic help issues.
Jeska Linden: JayJay - we're working on multilingual help cards actually :)
Rebel Hope: amen to the multi lingual notecards
JayJay Talamasca: cool
Ebola Biberman: Cool, guess I'll have a look at one of those infohubs later on then
Cookie Portocarrero: good idea
JayJay Talamasca: although I like using my translator xD
Jeska Linden: The localization team is working on translating notecards from the viewer and/or F1 Help
Jaraziah Lowell: think witht the CC removed a lot of Europeans wil join in multi language might indeed be a wise idee
Jeska Linden: Also, I'm not sure if you've all seen the current previews, but they might be worth a checking out
Jon Ree: yes I needed French this morning
Lord Sullivan: V12 rocks
kai Sachertorte: yeah they're cool
JayJay Talamasca: 1.12 is most definatly worth checking out.
kai Sachertorte: is 1.11 going in and then 1.12?
ciera Cyr: very cool indeed.
Lord Sullivan: just go to 12
kai Sachertorte: or are some features not being implemented at all?
kai Sachertorte: since 1.11 has snapshot features that dont'show in 12
Jeska Linden: kai - barring anything horrible, 1.11 wil go first, then 1.12
Jeska Linden: they'll be merged together
ravenyin Welesa smiles
Jeska Linden: We've never had 2 previews, so I'm not sure of the details
Jeska Linden: But I don't think we'll lose any features
Lord Sullivan: have u a timeline for that jeska
kai Sachertorte: ah.. mmm was kinda hoping you wouldn't have to pay for snapshots send as cards
Jeska Linden: I think they'll be meshed together
Jeska Linden: Lord - it will depend on how the previews go
Lord Sullivan: kk thx
Lord Sullivan: better get bac in testing
Jeska Linden: Anything else? :)
Jeska Linden: I also want to THANK YOU all for your fabulous Mentoring the last month. I know it's been sort of crazy in here, with all the changes, but it's so great to see all of the new residents being helped :)
Rebel Hope: i have something about help island
Rebel Hope: i hear sometimes saying which one .....1 or 2
Jeska Linden: Go head Rebel
Rebel Hope: i've only seen 2
Rebel Hope: where is help island 1
JayJay Talamasca: its "help island"
Jeska Linden: Just type "help island" into your map
JayJay Talamasca: on the map. u will have to delete the 2
kai Sachertorte: what they said
Jeska Linden: It's not Help Island 1 - just normal Help Island
kai Sachertorte: i can give you a LM if you like
Rebel Hope: that would be great
Rebel Hope: LM
Jeska Linden: only the sequel gets a number after it right? ;P
JayJay Talamasca: heh
Rebel Hope: oi
RH Engel: Rebel and I are very new to this mentoring, what can of info are we allowed to give, Landmarks, help cards??
RH Engel: what?
Rebel Hope: i'm saying ....where on the map is it
RH Engel: what kind*
Cookie Portocarrero: anything not dirty, hun
Jeska Linden: Rebel - oh it's kind of off to the far right
Rebel Hope: i see okay
RH Engel: nothing dirty, so wash it up first????
RH Engel: *winki
JayJay Talamasca: hehe
Shanna Scott: lol
JayJay Talamasca: pg material. no weapons.
Rebel Hope: Muahahahahaaaaaa
RH Engel: ok
Cookie Portocarrero: yup - pg
Jeska Linden: :)
Lord Sullivan: Jeska is LL gonna introduce on the PvP the push level so we can distinguish betwenn an accident and an push hard
JayJay Talamasca: no attach choppers, lol
RH Engel: some of the old notecards on opening boxes or the how to build notecards are ok?
ravenyin Welesa: kai... may i get the LM too please?
Jeska Linden: Lord - I don't believe the feature will change, it will show the same information it previously did. Only I think the pop-up box will be removed.
Lord Sullivan: kk thx
Shanna Scott: Okay I have to go , take care everyone :)
JayJay Talamasca: sure RH.
Jeska Linden: Thanks for coming to the meeting everyone!

July Mentors PM Meeting

Jeska Linden: Ok, how's everyone doing...
Amanda Elytis: FAB!!!
Morse Dillon: just got here...am I missing something? everyone's quiet :)
Purrts Trumbo: Doing good. :)
Flutter Mistral: We were waiting for you Morse ;)
Jeska Linden: How's mentoring?
Gintar Golem: I'm great thanks for asking
Morse Dillon: ah of course :)
Amanda Elytis: Mentoring is fun as always!!
Psyra Extraordinaire is great. Having fun, surviving the tribulations. :DF
matt27 Churchill: Doing ok - I have a pillar in front of view though
Dillon Speculaas: I've been doing it a while unofficially... not too much difference now that I'm official. :D
Purrts Trumbo: I'm the same as Dillon. :)
Livinda Goodliffe: I've been one for 5 days :P
Dillon Speculaas: :D
Tateru Nino: Welcome to the corps, Liv :)
Livinda Goodliffe: First day, first time there..boom, got harassed...talk about trial by fire
Psyra Extraordinaire: Greetings and salutations. :D
Amanda Elytis: yay!!!
Richard Linden is online
Tateru Nino: It can be rougher than people expect.
Amanda Elytis: *hugs* Liv!
Livinda Goodliffe: Thank you Amanda
Psyra Extraordinaire: As rough as it is it's best to get the full "hit" at first... then things just don't seem as bad after that.... ;)
Asalis Cruyff: how did you override my clint and force a TP?
Jeska Linden: Any good new resident stories?
Asalis Cruyff: I wasnt even prompted
Razi Semple: on monday HI 1 got hit with about 10 alts all at once
Tateru Nino: Linden Magic, Asalis.
Jeska Linden: Sorry God-mode teleport
Razi Semple: it was a blast literaly
Purrts Trumbo: When some newcommers left for the main grid. It felt like my kids leaving home. :)
Morse Dillon: not a story per se but I sure have noticed a continual increase in non-English speaking newbs
Morse Dillon: prolly something to do with the new registration I imagine
Celeste Arnaz: I've noticed that too
Livinda Goodliffe: Portugese
Livinda Goodliffe: Arabic too
Psyra Extraordinaire has a happy story but is a lousy storyteller. :D
Morse Dillon: Lots of Spanish
KC Bernstein: and chinese
Tateru Nino: Dutch and Brazilians in spades too, due to tv spots on SL in both countries.
Jeska Linden: Yes, we're working with the localization crew to get the Live Help notecards translated
KC Bernstein: turkish (not sure if that is the name of the language)
Psyra Extraordinaire: Very much so, I've counted some real doosies... Croatian and such.
Razi Semple: I have noticed more weapons finding there way onto HI in past few days
Purrts Trumbo: I learned Portugese as a kid. But don't rememberr a bit of it now.
The Sojourner: Good news in the last month.. hmmm Dreams pulled off a nice Anniv celebration and we are getting ready for a Woodstock special for Relay for Life
Jeska Linden: Into Japanese, Korean, German, Spanish and French
Dillon Speculaas: Ahhh. That explains all my new Dutch friends
Morse Dillon: yes Kudos to LL for the translation effort!
The Sojourner: We have also been teaching a lot of Europeans lately
Jeska Linden: That's great to hear, it was one of the motivations of opening up registration
Jeska Linden: Because many people in non-US countries don't have credit cards
Shawk Pertwee: was there some reason to rush ahead on that before the new group tools were out?
Celeste Arnaz: I've actually heard non US residents say its very hard to get credit cards in their countries
Flutter Mistral: Well, that's great to hear, but i must say that HI has been creeping me out a bit lately with all the alts.
Morse Dillon: that's true, Celeste
Celeste Arnaz: It was a culture shock..in a way
Morse Dillon: the alt creation will level out I predict
Purrts Trumbo: There have been a lot of alts.
Asalis Cruyff: its extreamly hard to get a credit cared in the US as of late
Morse Dillon: tell that to my mailbox Asalis, lol
Celeste Arnaz: Can you inform those ppl sending me the "free" cards?
Jeska Linden: Ok, one thing I wnated to talk about today... Infohubs!
Tateru Nino: Odd. Usually alts don't much care for HI, or at least say "Don't mind me, I'm an alt."
Jennifer McLuhan: Yes, I get thre offers a week :)
Livinda Goodliffe: And some alts are there because their account was suspended...so they are out for blood
Jennifer McLuhan: three
Celeste Arnaz: They didn't get the memo
Asalis Cruyff: come to texas ans the credit card offers wont be a problem
Jeska Linden: Since we removed the credit card validation from registration, we've been routing new Residents to various Linden Locations
Psyra Extraordinaire: Many alts.... but many I've known, as they've introduced themselves to me and said the standard 'It's _____, I got an alt' lines.
Purrts Trumbo: New users with 2 or 3 characters.
Jeska Linden: I wanted to remind you all when you are out and about mentoring in-world to stop and give these mini-Welcome Areas some attention
Purrts Trumbo: Trying to have conversations with themselves.
Morse Dillon: do you have a notecard with Landmarks, Jeska?
Jeska Linden: Since some new Residents might skip on Help island, these locations become important
new resident gathering areas.
Tateru Nino does.
Morse Dillon: hit me :)
Tashie Oddfellow: and me please
Zandi Moe: me too
Livinda Goodliffe: me too
Dillon Speculaas: And me please
Jeska Linden: You might already have one as well -
Psyra Extraordinaire has patrolled them, but often they are empty, or have one person sitting afk. :(
KC Bernstein: the Bear Dream Lodge info hub is gorgeous btw kudos to the builder
Purrts Trumbo: I've been making rounds of the drop off points. :)
Torley Linden: i'll let em know KC
Purrts Trumbo: Yes. :)
Torley Linden: ^_^
KC Bernstein: ty
Jeska Linden: They were dropped on you last month when we made the swtich - it's called "Mentor Update New Resident Locations (6/5/06)"
Jeska Linden: :)
Jeska Linden: Have any of you spent time at these locations?
Jennifer McLuhan: I have
Purrts Trumbo: All of them. :)
Razi Semple: *nods*
Jeska Linden: how's it looking?
Jennifer McLuhan: the new area
Dillon Speculaas: <<< noobie
Morse Dillon: ah ha there it is - must have been in IM overflow when it got delivered
Torley Linden: (pardon if i suddenly disappear, both a thunderstorm in the area and the awful AMD dual monitor-dual monitor bug)
Amanda Elytis: I vist the korea one form time to time
Psyra Extraordinaire has spent time at several... some of them are a bit too laggy for my machine but the Korea ones and such are very nice.
Tateru Nino hands a few around. The landmarks are available from the bulletin post by the landing point outside.
Livinda Goodliffe: Don't have the card either.
Asalis Cruyff: send a notecard my way. ^.^
KC Bernstein: if someone needs the note card i have it
Livinda Goodliffe: Thanks :-)
Morse Dillon: :)
Jeska Linden: Action!
Jeska Linden: Excellent, the location givers on the OIs and HI should be splitting the locations
Tashie Oddfellow: thanks Tateru :)
Asalis Cruyff: thans. :)
Jeska Linden: Which then resets the new REsidents home point, so these locations should get more and more interesting
Flutter Mistral: They reset everyone's home points, unless that's been fixed. :/
Livinda Goodliffe: It hasn't
Jennifer McLuhan: Not as of yesterday
Livinda Goodliffe: nor today
Flutter Mistral: nothing more embarassing than thinking you're logging to the privacy of your house and not worying that you're not dressed :P
Jennifer McLuhan: lol
Amanda Elytis: lol
Talia Canetti: lol
Livinda Goodliffe: and end up in HI
KC Bernstein: doing live help now i've crashed and found myself in some interesting situations when i logged back on because of this reset lol
Celeste Arnaz: The other day it sent me over water as my home
Jeska Linden: Yes, it's still the behavior. It resets everyone, not sure if it's going to be fixed soon. I just set a landmark to my home - you can also set your machine to login to your last location intstead of your home...
Tateru Nino: If you want to avoid having your home reset when you leave HI or an OI, tp home /first/, and then to your destination.
Flutter Mistral: well yes, Jeska, but you know . . . we forget sometimes, lol
KC Bernstein: yes, crashing is diff though:(
Jennifer McLuhan: That is what i try to do, unless I foget
Livinda Goodliffe: it's still a bug...
Morse Dillon: so basically this bug is the equivalent of a fifth of Skyy? :P
Psyra Extraordinaire always logs in to HI... just changed his SL shortcut to use the URL form.
Flutter Mistral: thanks Tat, that's a good point
Asalis Cruyff: I was wondering why that kept happening to me
Livinda Goodliffe: no matter the work around
Purrts Trumbo: I've kept a landmark to my home in any case. :)
Celeste Arnaz: When I TP to HI and then go home, my home changes to some place else.
Tateru Nino: I believe it's actually the way it is, intentionally. Making further modifications takes time and money.
KC Bernstein: I've got one to your home too PUrrts *wink
Purrts Trumbo: I tend to hit the wrong menu item when setting a landmark. :)
Jeska Linden: It's set that way to allow people leaving the OI to reset their homepoint upon teleport
Purrts Trumbo chuckles.
Jeska Linden: And unfortunately it can't differentiate from new Residents and mentors/volunteers
Jeska Linden: or Lindens... *g*
Livinda Goodliffe: neener
Flutter Mistral: well then there you go. lol
Psyra Extraordinaire: Been lucky in the few rare cases that a new fella that made it to the mainland crashed and woke up back on HI... and luckily hadn't loaded up on stuff that would not be appropriate on HI and distributed...
Purrts Trumbo: There was one today with weapons. But he was nice about it.
Psyra Extraordinaire: But at the same time, there's the occassional newbie with C4 and such that gets reported, probably alts with weapons given by their mains?
Asalis Cruyff: its extreamly easy to create an alt now
Tateru Nino: Some people get sent offensive kit by their friends.
Psyra Extraordinaire: Yeps.
Jennifer McLuhan: Yes, but Alts shouldn't have weapons?
Jeska Linden: How are things going in Help Island?
Jeska Linden: island(s)
Livinda Goodliffe: They get them from their friends
Tateru Nino: Anyone can send them whatever transferrable things they can drop on the profile.
Psyra Extraordinaire: Things are generally good.
Livinda Goodliffe: transfer
Purrts Trumbo: Quiet and busy. :)
Psyra Extraordinaire: There has been an increase in 'nonresponsive' people definately.
Jennifer McLuhan: Going well :)
Jeska Linden: nonresponsive?
Livinda Goodliffe: probably a language barrier
KC Bernstein: <agrees with Psyra
Asalis Cruyff: I wonder.. how does LS handle two accounts on the same e-mail now if one doesnt use the previous registraton?
Psyra Extraordinaire: People that may or may not use the call buttons, and then not respond once you show up to assist. :>
Asalis Cruyff: SL*
Amanda Elytis: yeah some just run
KC Bernstein: also going from call box to call box
KC Bernstein: the !goto on the multitool is nice
Kenny Linden: one thing I'd like to mention in regards to HI - we've decided that people can't go back there, regardless of circumstance
Tateru Nino: The call system is slated for removal this-evening. I've been checking the response rates, and they're just not good.
Purrts Trumbo: Good decision.
Kenny Linden: we've had too many instances of griefers trying to talk their way back, and it's not fair to try and decide
KC Bernstein: is the new call box system going in?
Kenny Linden: if someone is legitimately booted from HI, they should be directed to Ahern or another place where they might get Mentor help
Jeska Linden: One thing I'd like to discuss is the scaling of Help Island
Tateru Nino: No. Not enough people are wearing the communicators and answering calls. It gives an awful first impression when people call for a volunteer and the call goes unanswered, often for over an hour.
Asalis Cruyff: how do you use the SL URL teleportation?
Psyra Extraordinaire: Yes, I've gotten several pages of that. People asking if their friend could get back to HI, as "they left before I was ready" or such....
KC Bernstein: true:(
Jeska Linden: We've done duplicates of Help Island so far, with Help Island and Help Island 2 (the sequel)
KC Bernstein: and I always sound like a TFB asking people to put thier comms on:(
Jeska Linden: What do you guys think about the multiple Help Islands?
Psyra Extraordinaire: I never trusted sequels. This sequel has less action than the original and the stars ..... Ebert and Roeper give it one thumb up.
Jeska Linden: Another route we could go - is to enlarge it to a 4-sim Help Island
matt27 Churchill: I think, it a good idea
Jeska Linden: And spread things out some more, make more paths, etc
KC Bernstein: Jeska, I kinda like that
KC Bernstein: 4sim help isalnd
Psyra Extraordinaire: (Seriously speaking, I like it, but it seems rare for both of them to fill up)
Flutter Mistral: I agree
KC Bernstein: island*
Tateru Nino: I'd prefer the four-sim model.
Flutter Mistral: bigger, single island
Psyra Extraordinaire: I like the idea too.
Jeska Linden: Because the next step is to route everyone through Help Island as they leave the Orientation Islands
matt27 Churchill: HI1 can get kinda dead at times
Livinda Goodliffe raises her hand for a 4sim HI
matt27 Churchill: HI2 sorry
Amanda Elytis: yeah, jumping btwwen the tow has been a hassle
KC Bernstein: is it a motion?
Psyra Extraordinaire: Or even just a 2-sim version.
Shawk Pertwee: ditto, collect the helpers back into one area instead of figuring out who's on which
Flutter Mistral: if so, seconded
Flutter Mistral: lol
Purrts Trumbo: The single island would concentrate the Mentors. Making us more effective.
Jeska Linden: That of course means, we'll need to work toward moving new people from the HI to the mainland more seemlessly to prevent back ups :)
Jeska Linden: That's what I'm thinking - a team united :)
Psyra Extraordinaire: But yes, the HIs are looking terribly crowded when you're on them, even if they don't look as bad when you view them from a distance.
KC Bernstein: sounds nice
Tateru Nino: Might have another revisit of the call system then, perhaps. We can talk about it at least.
Livinda Goodliffe: Have a greater distance too
KC Bernstein: i thought zoren and eric had soem really great ideas for new call boxes
Flutter Mistral: wait, Tat, you said no one was using the comms? That seems really silly to me - could it be that a lot of the new mentors don't know about them?
Flutter Mistral: i use mine religiously
Dillon Speculaas: I'm new, and I have no idea what a comm is.
Tashie Oddfellow: i didn't know about them
Tashie Oddfellow: and have no idea where to get one
Jeska Linden: That's what I've been thinking, it might be time to make it a little less crowded, back to the basics of help island - then we can work with the Greeters to pull people in-world to see cool stuf.
Rebel Hope: nor us
Livinda Goodliffe: I know I didn't know about it until I came here one day
Purrts Trumbo: If I may say sometthing quickly about the comms.
Tateru Nino: Well, they're available, and all the info you need about them and HI is just a few metres away outside.
Psyra Extraordinaire tends to wear his comm all the time, including when not on the island. Out of curiosity, what does it mean when the comm is highlighted green? That's been happening a lot lately. :D
Celeste Arnaz: I agree Jeska..I have some people thinking the entire game is HI only.
Livinda Goodliffe: It's on
Purrts Trumbo: They are a tool to assist helping the newbies.
Tateru Nino: It means someone's poked it to see who's listening.
Psyra Extraordinaire: Ahh. Okie.
Jennifer McLuhan: What was that?
Purrts Trumbo: They are not required, but very usefull.
Razi Semple: I have not had alot of sucess finding greeters to take people to the main sim
KC Bernstein: my 1st day as a mentor, Tateru took care of me:) I had a comm within seconds of letting the Mentor group know i was new.
Razi Semple: usualy another mentor comes
Tashie Oddfellow: my first day i woke up with the group title and that was it..
Jeska Linden: Ok, so do we want to try a bigger Help Island instead of a small one?
Celeste Arnaz: Yes
KC Bernstein: yes
Tashie Oddfellow: yes
Razi Semple: yes
Amanda Elytis: yeah!!!
Jennifer McLuhan: The Greeter call system is not working
Flutter Mistral: yep
KC Bernstein: bigger is better when it comes to this i think
Jeska Linden: It would be teleport only then - so we could monitor the telehub area for new Residents
Tateru Nino: New residents are announced on the communicator network on arrival :)
Flutter Mistral: we *need* a mentor's mentor program.
Jeska Linden: I was also thinking, with the group improvements, it might be a good idea to create a "help island group'
Jeska Linden: instead of using mentor group chat or the communicator
Psyra Extraordinaire: It's been working for me, but..... it just seems there's more people that click it and then don't need/don't want to be helped than those that actually need assistance.
Dillon Speculaas: I agree with Flutter.
Jeska Linden: To talk to one another?
Jeska Linden: What do you all think?
Celeste Arnaz: OH I like that idea Jeska
Jennifer McLuhan: Yes, but the Greeters aren't aware unless they are on the Island
The Sojourner: Jeska.. how would that work?
Flutter Mistral: only if it only works while on HI, Jeska
Tateru Nino: Love it, soon as we can spare a group slot.
Flutter Mistral: the group chat, that is
Purrts Trumbo: The comms are a little slow.
Psyra Extraordinaire: I like to use the communicator, the green text is easy to make out in the chat history.
Jeska Linden: Yes, I'm thinking once the groups are increased to 25, we'll have some slots to spare
Purrts Trumbo: A new group would be faster. ;)
Flutter Mistral: i agree Psyra
Millie Thompson is online
KC Bernstein: agree with Psyra
Amanda Elytis: yeah, and being in ahoter gorup might me hard for these who are grop swamped
KC Bernstein: good point Amanda
Shawk Pertwee: we'll get 10 more groups with the update
Razi Semple: but will you see the HI group chat all the time?
Jeska Linden: Although it still wouldn't announce when people arrive - it sounds like the button to call people isn't being used
Cutter Rubio: Jeska, have they ever thought of having the volunteer groups be no-count groups?
Asalis Cruyff: im one such idividual whose maxxed out in groups
Flutter Mistral: great suggestion Cutter
Psyra Extraordinaire: I am also group-maxxed. :(
Razi Semple: or only while on Help Island?
Jeska Linden: Cutter - we haven't :) But I'm considering making the Volunteer group one group with multiple roles
Jeska Linden: Once the new groups are rolled out
Livinda Goodliffe: I vote for increasing groups...wait, yeah...that'll come out in two more versions
William Niangao: the IM spammage is the single biggest complaint I hear here from my volunteer friends, actually.
Jeska Linden: All good things to those who wait
Jeska Linden: :)
Cutter Rubio: That would help
Morse Dillon: that might work pretty well Jeska
Tateru Nino: At least the communicators can be muted.
Jeska Linden: As far as group IM chatter, we'll have to wait for the next round of improvements for that one, but it's on the list already
The Sojourner: Jeska. with the Help Island group... would that be only people who "live" there or include those of us wh help when we can
Psyra Extraordinaire: I must be missing something, I don't see the spam that most people talk about on it.... I only see people asking legitimate questions... heh.... usually "Is there a _____-speaking mentor" :)
Morse Dillon: It would be nice to have some facilities to coordinate across volunteer groups easier
Jeska Linden: Psyra - I think everyone interprets "Spam" differently
Flutter Mistral: i still think the comms are incredibly useful. if we put together a folder and drop it on all new mentors with their group invite, notecards and such, that would help with the lack of knowledge about them
Psyra Extraordinaire: That or a Linden asking for some assistance for a newfella.
Livinda Goodliffe: I like the comms too
Tashie Oddfellow: Flutter that would be super
Morse Dillon: Another thing that might be nice is a way for us to communicate with our volunteer group members who are offline
Razi Semple: I like the comms too as a HI group chat would go crazy for you in main sim
Livinda Goodliffe: no kidding
Morse Dillon: For example, when I was trying to get the notecards updated I really just wanted to be able to bounce something out to everyone at once
Psyra Extraordinaire: Yes.
Jennifer McLuhan: I agree with those who like the comm units
Psyra Extraordinaire: That's one of the nicestthings about the Comm. It's pretty much HI-Specific.
Flutter Mistral: Jeska, how difficult would that be to do? Drop a folder on all new mentors. I'd be happy to gather the contents.
Jeska Linden: Morse - with the gruop updates, the officers will be able to do that
KC Bernstein: loves my comm
Livinda Goodliffe: Try saying in the group..."Hey Psyra, is he wearing clothes?" in a group IM
Jeska Linden: Well actually anyone who has that role defined will be able to do that.
Morse Dillon: that will certainly help Jes. It would be nice to have some non-Linden folks that can talk to everyone
Jeska Linden: So it becomes much easier to spread information
Shawk Pertwee: does that mean you're thinking about distributing some abilities to the group?


....

Part 2



Psyra Extraordinaire: *screams and runs in circles* I always wear clothes. Or featehrs.
Livinda Goodliffe: LOL
Amanda Elytis: hee hee
Jeska Linden: or Philip avatars that vaguely creep me out? ;P
Psyra Extraordinaire: I'm sorry. :(
William Niangao: rofl
Morse Dillon: lol
Jennifer McLuhan: 7/ no wonder I didn't recognize Psyra! He isn't on fire.
Amanda Elytis: lol
KC Bernstein: LOL
Jeska Linden: heheheh
William Niangao: no one said fuego! ?
Livinda Goodliffe: Next time I'm on HI, I'll wear my Cybergirl3000 outfit
William Niangao: O.o
Purrts Trumbo: Can I burn Fruego?
KC Bernstein: lol
Cutter Rubio: Hmmm, maybe I should put on my LL CEO Boxer Shorts - we can make this a tribute :D
The Sojourner: Jeska.. in what way are you thinking of dividing up the group?
Jennifer McLuhan: 7/ waves back
Jeska Linden: Soj - I haven't done it yet, was waiting for the feature to be live - what I'm thinking is we'll have one overall volunteer group
Morse Dillon: Livinda: How about a Cherry 2000 outfit? Or is that just too obtuse of a reference? lol
Jeska Linden: And people will have "roles" assigned to them of "Mentor" "Instructor" , etc
Purrts Trumbo: LOL
Livinda Goodliffe: Too Obtuse Morse
Jeska Linden: I'm not sure if Live Help will be able to fit in, cause of the voodoo
Will Webb: what about those that have multiple roles now
KC Bernstein: voodoo lol
Jeska Linden: required to allow questions to come in
Psyra Extraordinaire: LH is a very, very busy channel.
Flutter Mistral pokes her voodoo doll
KC Bernstein: hoo doo
KC Bernstein: voo doo
Jeska Linden: That's the best part of the new groups is the abillity to have multiple roles
Will Webb: how will the name titles be set then ?
Psyra Extraordinaire: Who do the voodoo that you do so well?
Flutter Mistral: you do
Tateru Nino: Titles are set by role.
Jeska Linden: :)
KC Bernstein: lol
Jennifer McLuhan: Can we shoot butt holes?
Shawk Pertwee: check out the preview grid, you'll see how neat the new group stuff is
Morse Dillon: Jes, I think the roles will also help people to take 'ownership' of some responsibilities and maybe get them more active/enthused
Flutter Mistral laughs
Tateru Nino: Take a look at the 1.12 preview. New group tools have much rockage.
Psyra Extraordinaire: No shooting butt holes. :>
Will Webb: yeah, but if you have multiple roles, which one is chosen ?
Psyra Extraordinaire: No matter how butty or holey they be. :>
Jeska Linden: Yes - good recommendation Shawk - check out the groups preview - it's very cool
Jennifer McLuhan: shoot...I mean phoey
Tateru Nino: You get to choose, Will.
Flutter Mistral: choose *at* will?
Livinda Goodliffe: How about crushing them, orbiting them or setting them on fire???
Psyra Extraordinaire: Tsk tsk tsk.
Livinda Goodliffe looks hopfully
Jeska Linden: No crushing
William Niangao: O.o
William Niangao is teh confused
Livinda Goodliffe puts
Shawk Pertwee: are you thinking about breaking down the roles a bit further, like a few volunteers with say Item return abilities for HI
Will Webb: looking good then, apart from the livehelp voodoo thing :-)
Jeska Linden: Ok, does anyone have anything else they wanted to talk about?
The Sojourner: choose for the moment or choose only one role permanently..
Jeska Linden: Shawk - not at the moment.
Shawk Pertwee: ok
Flutter Mistral: yes :)
Morse Dillon: I have something...
Jennifer McLuhan: Jeska, all kidding asside
Kenny Linden: I did want to mention something. . . .
Razi Semple: when besieged by griefers it is much quicker to orbit them than to report them and then the problem is solved........:-)
Jennifer McLuhan: it would be helpful if we had some way of maintaining displine at HI
Tateru Nino: I'd like to remind everyone to use F1/HELP, and the new Knowledge base. And to take a look around the HQ here, and pick up information!
Jeska Linden: Razi - except that you can get in trouble for breaking the community standards.
Razi Semple: oh yea that thing
Kenny Linden: there was some talk/rumors I caught wind of. . .
Livinda Goodliffe: Call 911
Kenny Linden: of Mentors orbitting people
Razi Semple: wann't me
Jennifer McLuhan: 911 is always busy
William Niangao: I heard about that too Kenny
Rebel Hope: what is orbitting people
Kenny Linden: I'm hoping it was just rumors - and suspect that's the case as all you guys are great
Tateru Nino: Kenny - It happens, yes. Orbiting, push-weapons.
Jennifer McLuhan: that would be cool
Rebel Hope: oh
William Niangao: quite a few mentor friends of mine were VERY pissed about that
Rebel Hope: why would they do such a thing?
Amanda Elytis: OMG!
Kenny Linden: however, I should make it clear:
Purrts Trumbo: First I've heard of it.
Amanda Elytis: ditto
KC Bernstein: me too Purrts
matt27 Churchill: I never go torbiting onc ein SL .. I guess! I consider myself lucky
Kenny Linden: that's totally unacceptable
Livinda Goodliffe: To harrass newbies as they come in, Rebel.
Amanda Elytis: agrred Kenny
Jennifer McLuhan: ok, I will ask! what is orbiting?
Rebel Hope: tsk tsk
matt27 Churchill: OMG
Jeska Linden: Yes, I've recently tossed out several volunteers for this type of behavior.
Psyra Extraordinaire: I'd heard something about that in the forums.
Kenny Linden: and, I would urge anyone who's aware of such things to bring it to my or Jeska's attention please
Tateru Nino: Jennifer - Being thrown into the sky (into orbit)
Will Webb: pushing an av several clicks up in a few secs
Shawk Pertwee: orbiting is using a push to put someone into the air
Celeste Arnaz: its horrible..to be orbited
Livinda Goodliffe: orbiting is sending your avie 1,000,000 or more up
Will Webb: we'll keep an eye out
Flutter Mistral patiently waits her turn to jump on her soapbox.
Jennifer McLuhan: Didn't know you could do that
Purrts Trumbo is with Will.
Kenny Linden: finally, there's no reason for such things - you can always contact a liaison - myself in particular if I am around
Dillon Speculaas: Yeah Flutter!
Kenny Linden: and we can come take care of things
Flutter Mistral: lol
Morse Dillon: OK I've got something...?
Cutter Rubio: Hmm, I used to do that to myself on purpose :) It's rather fun, except for the logout part afterward.
Purrts Trumbo: For Griefers, I sit and try to work it out or report it.
Jeska Linden: Go head Morse
Morse Dillon: Recently I went onto the Volunteer Wiki (http://www.sliki.org) and did some work there, I noticed that a LOT of entries still need to be fleshed out despite a lot of effort by many parties so far. I'd encourage everyone to check it out and contribute!
Kenny Linden: and, as to that - the liaisons have been given some more leeway when it comes to the Welcome Areas - so, um, justice should be quicker in those places
KC Bernstein: I wore my mentor tag in a no shooting sandbox yesterday was shot in excess of 3x by 3 diff folks:( i just reported each time and went back to trying to build:(
Livinda Goodliffe: I've been orbited quite a few times...seems my club is a target of griefer groups
Tashie Oddfellow: ditto Livinda
Shawk Pertwee: the new group stuff should help here too, groups can assign out more security abilities
William Niangao: I've a question in regards to the welcome area crack downs.... For the most part, I'm estatic to see the harsh stance taken against griefers, however...
Will Webb: i've seen the new groups abilities; looks very promising
William Niangao: I think some folks are using that to abuse the "abuse" report.
Livinda Goodliffe: Abuse is abuse...no matter how many times it's reported
Jeska Linden: kenny - did you want to explain that further?
Kenny Linden: yes, as to abuse reports in the WA, those aren't going to be looked at differently - it's more a matter of if a Liaison actively witnesses something
Psyra Extraordinaire: I just did that today... was in Cordova Sandbox looking at what people made, randomly got shot at once or twice (was wearing a shield).... for the heck of it, put on mentor tag.... and the volume of fire aimed at me went up 5x.... go fig)
William Niangao: Livinda, if someone is doing something that isn't unquestionably abuse, isn't giving warning or made aware of something that might be considered abuse, and suddenly have a linden IM them, it will NOT make a good impression.
Morse Dillon: how are WA abuse reports handled now?
Kenny Linden: and, me personally, I'd consider over reporting in the WA abuse in itself
Morse Dillon: as in policy-wise that is
Kenny Linden: the same as always Morse
Tashie Oddfellow: & will the pvp abuse option come back so we can see who's "hit" us?
Kenny Linden: more of what has changed is if you call one of the liaisons to the WA, we have more leeway to take more decisive action to get the offenders out of there
Livinda Goodliffe: Yeah, instead of wearing that stupid collision shied
Jeska Linden: Basically, The Liaisons are also taking a more active role in removing trouble making accounts, especially in the Welcome Areas.
Kenny Linden: Yes Tashie - we have a new improved PvP type system ready to roll
Tashie Oddfellow: :* Kenny
Psyra Extraordinaire: Not sure on that. But Hermia, Kenny, or Data tend to show up when things get extreme and get all Heroic on their arses.
Kenny Linden: Do you think it's too much Psyra?
Purrts Trumbo: I saw in example of that the other night. Bully for the Lindens. :)
Psyra Extraordinaire: Well, as I don't visit there much, I can't really tell, but...
Tateru Nino: Nicole's got the professional Beat Rush down to a Tee.
Psyra Extraordinaire: The fact that the few times a week that I DO visit there something IS going on.....
Kenny Linden: I'm trying to make sure that people are aware that those areas are for Welcoming
Psyra Extraordinaire: Most of the time it's just sound and chat spam.
Kenny Linden: and, it tends to be pretty clear the people that are there for other reasons
Xandi Mars: kenny you are great
Livinda Goodliffe: Some think it's an area for leeching though
Psyra Extraordinaire: And I just recommend muting for that. though it doesn't stop the soundspam.
Xandi Mars: i would not do live help with out people like you
KC Bernstein: Loitering
matt27 Churchill: I think - the WA is a people hangout. my opinon
Xandi Mars: backing us out
Xandi Mars: up oops
Asalis Cruyff: sory about that my network crashed
Kenny Linden: I tend to be overly lenient in general, but do tend to be more strict in those places - I generally give the offender the choice of leaving voluntarily first
Purrts Trumbo: Turning of your speakers takes care of the sound spam.
KC Bernstein: wb
Livinda Goodliffe: I have to go...I have an event to set up
Jeska Linden: Also, people go there to be seen, but most of the new residents aren't sent there anymore
Livinda Goodliffe: Take care everyone...and see you all around
Tateru Nino: Only 1 fifteenth now.
Celeste Arnaz: I've heard non new residents actually be MAD cause a WA was down..they wanted to just..sit there and many that have said that..like to solicit or get in trouble
KC Bernstein: take care Livinda
Purrts Trumbo: TK, Livinda.
Jennifer McLuhan: Buy Liv
Kenny Linden: I'm fine with people being there to just be there - they don't have to be Actively welcoming
Morse Dillon: I do think that the WA tends to be more of a clique social space these days rather than a place for newbies to pop up at and get their first look at SL
Xandi Mars: `1
Kenny Linden: I take more issue with the people there that are obviously trying to drive people away
matt27 Churchill: Loitering! is a big problem in WA.
Xandi Mars: ---1---
Tateru Nino: I think that's been true for a while, Morse.
Morse Dillon: I think the WA is in many ways a pretty healthy social ecosystem...griefers aside
Kenny Linden: It's historically been like that Morse
Psyra Extraordinaire: I don't really see harm in loitering.... but the clique part is harmful.
Jeska Linden: We've been pushing new residents to multiple "mini-Welcome Areas" for a month now.
Celeste Arnaz: when HI was down there was a group at Waterhead that would purposely rez out large lag items and even stood around openly, for lack of better words, bashing SL, which was not a good first impression to already nervous new residents
matt27 Churchill: Good to here-Jeska!
Morse Dillon: I see the WA as the SL equivalent of the college dorms, where clubs are more the frats and sororities :)
Kenny Linden: yes, and what we've seen is after a couple of 'crack downs' there, things have seemed settled more now
Purrts Trumbo: The clique thing is a pain. But like highschool, it will move on. :)
Tateru Nino: Each Welcome Area will form it's own community over time, for better or worse. We have to rely on ourselves and well-informed residents to guide it towards the better.
Psyra Extraordinaire: Nothing makes someone feel more unwelcome than appearing on the mainland and having some group of people commenting on them as if they were cattle being let into the room.
Kenny Linden: Please note that when I get to a WA in chaos - I very much value the Mentors there letting me know what is going on
Kenny Linden: So far, that system has worked very well
Psyra Extraordinaire: I do what I can to warn people if they appear... if they "look new" I'll check their creation dates. :D
Rebel Hope: probably a good idea for us mentors then to teach newbies how to use their help features so they can get the help needed in cases of bad situations
Flutter Mistral: i've a question on a separate subject, we're done thrashing this topic. ;)
Jeska Linden: Go head Flutter
Flutter Mistral: I would like to know if it would be difficult/time consuming/improbable/not-gonna-happen, or feasible, to drop a folder on all new invites to the mentor/volunteer group, *as part of their invite*, so new mentors have more info at the outset.
Kenny Linden: :)
Morse Dillon: one question Kenny - I always file an AR first, but is it still ok to call a Linden if someone's cutting up in the WA?
Dillon Speculaas: YES That would be most helpful!
Flutter Mistral grins at Dillon
Kenny Linden: I can script drops into my initial invites, no prob Flutter
Shawk Pertwee: just need to refer them here for the resources
Kenny Linden: absolutely Morse
Jeska Linden: Flutter - we do in fact drop notecards on all new volunteers
Morse Dillon: very good
Jeska Linden: With information - what other types of information do you think we should drop?
Will Webb: yup, true
Flutter Mistral: Many of them aren't aware of that then.
Tateru Nino: Certainly a landmark to the VHQ would be a plus. Everything's here including bulletins for suddent changes.
Purrts Trumbo: I got a notecard that was very helpful.
Flutter Mistral: the communicator, for instance.
Will Webb: and most other info is available here
KC Bernstein: Kudos to Data who patiently and professionally delt with a creature that was spouting off at him about being wronged by a diff linden, he remained calm, cool, and collective while the creature was anything but:(
Jeska Linden: Tateru - it's in there :)
Kenny Linden: Great idea Tat
Tashie Oddfellow: i got the welcome notecard, but would have been helpful to have more information
Tateru Nino: Cool!
Jeska Linden: We're also working on an orientation for all new Mentors
Flutter Mistral: yes Will, but lots of people don't know this place exists right away
Tateru Nino: I haven't become a mentor in a while ;)
Dillon Speculaas: A schedule of the meetings would be helpful. I was ready to log when I got the IM
Flutter Mistral: oh thank god, Jeska
Flutter Mistral: lol
Jeska Linden: :)
Tateru Nino: They're also just outside.
Flutter Mistral: i spend as much time mentoring new mentors as i do with new rezis
Tateru Nino: And in Google Calendar now.
Celeste Arnaz: On the NC I got when I started, the meeting times were on there.
Jeska Linden: We're working on the details now, but it will hopefully grow to include some type of training if things go well
Psyra Extraordinaire: Minutes and agendas are good things.
Will Webb: true, but as said, the link to here is dropped in the notecard given to new mentors
Celeste Arnaz: and that was about 3-4 months ago
Flutter Mistral: that would be excellent
Asalis Cruyff: I had to figure most of it out on my own
Dillon Speculaas: lol. I was just gonna ask you to help ME, flutter!
Shawk Pertwee: training is good
Flutter Mistral: lol Dillon
William Niangao: I'm still concerned about the issue that I tried to bring up, that I don't think I worded very well. I've seen someone be IMed by a linden for violation of a community standard, even though I couldn't even tell what standard had been violated...
Tashie Oddfellow: ditto Asalis and i've been doing it in my own neck of SL
Asalis Cruyff: same here Tashie
William Niangao: if a noob was to get no warning at ALL from someone, then suddenly get a IM from a linden over a "grey area", that will NOT leave a good impression
Psyra Extraordinaire: I make sure to give two warnings.
Kenny Linden: William, could you maybe email me with more specifics?
William Niangao: I do three.
William Niangao: sure Kenny, how do I get our email?
Kenny Linden: [email]Kenny@secondlife.com[/email]
Tateru Nino: Warnings /can/ (and sometimes /are/) interpreted by the receiver as harassment.
Kenny Linden: or @lindenlab.com
Psyra Extraordinaire: Wandering around naked, (1) "Help Island is a PG area, ____, you should put some clothes on.... if you don't have any I'd be ahppy to help you through it and provide some."
Psyra Extraordinaire: And (2) "THis is a PG area, _____, you need to wear clothes, this is your second and last warning."
Jeska Linden: We're pretty good at giving warnings, it's part of the disciplinary design
Tateru Nino: Those signs helping any, Psyra?
Kenny Linden: yes
Psyra Extraordinaire: In some cases the signs seem to goad them into doing it.:(
KC Bernstein: Tat the signs are great thank you
Purrts Trumbo: To wantabe nudists, "There are consequences for breaking rules." :)
KC Bernstein: lol Psyra
Psyra Extraordinaire: They'll stop in front of the signs... and then undress.
Morse Dillon: a lot of residents treat a Mentor like a mall rent-a-cop if you try and give them a polite warning and a lot of times it just eggs them on...if it's something big enough to concern me I usually just turn them over to a Linden straight away.
Jeska Linden: Well "Nudists for Mature Sims" :)
William Niangao: I tend to lurk around wecome areas to assist the new folks/ notify liasons when there are no volunteers around to do so. I hate having to file abuse reports.
Psyra Extraordinaire: it's like the "Don't Push the Red Button" syndrome.
Purrts Trumbo: At HI. :)
Jeska Linden: Morse - that's a good thing to remmeber, you're not a rent-a -cop, you're there to spread information and help people
Jeska Linden: :)
Morse Dillon: that's the way I see it :)
Dillon Speculaas: When you all have a moment, I have a question.
Flutter Mistral: yes, we're not police, or the hall monitors
Tateru Nino: We're not police. We're residents. Same as everyone else. We care, educate and inform.
Flutter Mistral nods
Kenny Linden: William, you shouldn't think of an Abuse Report as something that will lead straight to punishment - they're essentially just official record - you can file one just to give details if necessary
William Niangao: I only file one if clear abuse is going on and I've given clear warning
William Niangao: then yes, I'll spam a report for each specific infraction that they commit
William Niangao: just hate when it comes to that.
Jeska Linden: Kenny makes a good point, every Abuse Report is investigated, but not every abuse report results in a suspension, or even a warning - especially if you don't give enough informaiton of what happeneed
matt27 Churchill: I got harrassed for having the mentor tag up, for warning ppl to much about things. they thought! i had too much authority.
Kenny Linden: :)
Will Webb: is the abuse report bug causing it not to send the text log fixed ?
Jeska Linden: Which gets back to the Provide as much information for all abuse reports rule :)
Tateru Nino: No, customer service have to tap the simulator logs to get at IMs and Chat history currently.
Will Webb: but they can get them, or di I need to copy paste ?
Jeska Linden: Will - the abuse team has access to all of the chat informatoin, the box was taken off the abuse reporting tool because it was confusing and wasn't behaving correctly
Psyra Extraordinaire: I figured even if there's no action, the report is kept and everyone does have a record that WILL come bak to bite them if they are exceptionally naughty. :D
Kenny Linden: I don't know that that will ever come back - people can respond to the abuse report confirmation email they get with more information/chat logs if they feel the need for more sapce than the abuse report provides
Will Webb: ok
Morse Dillon: for how long are the sim logs kept?
Kenny Linden: exactly Psyra
Jeska Linden: Morse, I'm actually not sure.
Psyra Extraordinaire: So does that mean we don't have to paste chat history into ARs now?
Tateru Nino: The process is documented on the abuse reporting guide in the vendor outside :)
Kenny Linden: reports help us establish an overall picture of a person's history
Jeska Linden: Psyra - put as much information into the report as you can, but don't worry if you don't have all of the chat history
Jeska Linden: The abuse team has access to it.
Kenny Linden: right
Psyra Extraordinaire: ahh good.
Tateru Nino: Psyra - extra info helps pin down the specifics. Helps CS know what to look for.
Purrts Trumbo: Good to know.
Jeska Linden: Tateru - yes ! And there are fabulous guidelines in the F1 Help
Jeska Linden: Under "Help Help I'm being griefed!"
Psyra Extraordinaire: using the space in there for chat history left less space to explain. ;D
Morse Dillon: is the "jury of your peers" program, or whatever it's called still in operation? The one where residents are randomly selected to help determine an abuser's fate
Tateru Nino: You can always reply to the autoresponse email and write a novel about it ;)
Amanda Elytis: hee hee
Psyra Extraordinaire: I've been picked for the Jury three times.... last time was a few months back.
Shawk Pertwee: are the emailed responses working correctly, I did an AR and only got a messageless response?
Jeska Linden: Morse - yes, but only when someone is up for permament banishment - it's automatically triggered when someone gets a 14 day suspension
William Niangao: Hopefully this isn't a dumb questions on the logistics... if an abuse report is filed, and the "offender" never had anyone give a verbal warning/ask them to stop, is it going to forever mar the person's SL record?
Morse Dillon: I *really* liked the idea of that when I got picked...it makes a lot of sense in light of Community Standards
Kenny Linden: No William
Kenny Linden: Abuse Reports themselves don't lead to a definite mark on someone's record
Tateru Nino: I don't always give a warning. I dislike getting blown into the next sim just after saying "Shooting isn't permitted in a non combat zone. I have a list of appropriate places you can test your weapons if you prefer."
Morse Dillon: Abuse reports are way too easy to file for a single report to be an automatic bad mark
Flutter Mistral wonders if she has an SL "permanent record" and if that's anything like the one i'm *sure* i had in high school
KC Bernstein: agree totally with Tats comment
Dillon Speculaas pulls up NSA record on "Mistral, Flutter"
Kenny Linden: well, Tat, I think that is a warning in itself :)
Flutter Mistral: hehehe
Purrts Trumbo grins.
Psyra Extraordinaire: From what I understand, it takes four ARs against one person at a single 'timeframe' to warrant action.
Tateru Nino: I've probably been ARed by ne'er-do-wells any number of times, but nothing ever seems to have come of it. I've never knowingly broken or bent the TOS or CS.
Jeska Linden: Ok, it's a little after 7, does anyone else have anything they'd like to chat about? :)
William Niangao: I'm still thinking about grey area stuff... not blatant griefing, I too will just file against someone who simultaneously pushes 5 people off the map in a WA
Morse Dillon: It's easier and better to turn them over to the professionals, we don't know the official policies on how a lot of abuse is handled anyway.
Flutter Mistral: again, all this talk about ARs and records and banishment obscures the point.
Flutter Mistral: we are NOT police
Jeska Linden: Yes
Purrts Trumbo: No, we are not.
Dillon Speculaas: Thank you Flutter. I was hoping to learn a little about being a mentor in SL. Instead, I'm amazed at the violence you all seem to encounter.
Tateru Nino: Flutter's right. You have the exact same rights and responsibilities when it comes to policing that EVERY OTHER RESIDENT does. No more. No less.
Razi Semple: no Flutter we are not but we are members of this community and we need to do the right things to help keep it a nice place to be
Morse Dillon: Not sure if my plug for the SL Volunteer Wiki got missed in the chatter, but here's another just in case: www.sliki.info
KC Bernstein: Tat, I think there is a section on being entirely to helpful and organized in the TOS. I'd be worried if i were you *wink
Morse Dillon: lots of entries still need help :)
Flutter Mistral: i'm not suggesting that we don't use the tools that are out there.
RH Engel: I agree, I am amazed at the problem with newbies.....
Flutter Mistral: however, i've NEVER had to file an AR
Flutter Mistral: and it's not because i chose not to
Will Webb: only we have a better understanding of and support in those methods than average residents
Flutter Mistral: it's because i didn't deem it necessary
Flutter Mistral: i wouldn't do it in a WA for any reason that wouldn't also cause me to do it at my home.
William Niangao: I've had to file many, but as I said, I have a hobby of trying to help new SLers out when it's slow... I've met some really cool people that way... and also seen more than my fair share of griefing.
Flutter Mistral: that's my point.
Jeska Linden: :) Ok I wanted to also thank all of you for coming to the meeting first of all and second - for all of the AWESOME mentoring that has been going on lately
Tateru Nino: Bear in mind thought, that most residents don't know how to respond to griefing, and rules breaches. We should teach them and encourage them to teach and help each-other as well.
Morse Dillon: thanks for the great support by LL, Jeska :)
Flutter Mistral: exactly, Tat. that's our job, to teach, to share information.
Dillon Speculaas: I and my Welcome Center group have been helping SL'ers on our own for months. Perhaps it's because of where I "live", but violence and reporting griefers has never been a part of what we do.
Dillon Speculaas: Maybe you should send the nice noobs to Provincetown. :D
KC Bernstein: variety is the spice of live
Tashie Oddfellow: well dont leave me with the nasty ones ;)
KC Bernstein: life*
Dillon Speculaas: lol
KC Bernstein: it balances out
Jeska Linden: I know it's been stressful with all of the changes and new Residents coming in and I want you all to know you're doing a super job
William Niangao: I send you a few Tashie ;)
Tashie Oddfellow: i know you do Will :)
William Niangao: I get asked "where's a good camping spot" all the time XD
KC Bernstein: 25min dealing with a bitter alt, is made better wehn you spend 5min with a charming young new resident who appreciates what you do.
Psyra Extraordinaire: There have been some awesome newbies in the mix, they're not all "bad" and "Average" :D
Tateru Nino: And everyone - if you don't know what the HQ has to offer, now is the perfect time to go collect some tools and notecards.
Flutter Mistral: that is SO true KC
Amanda Elytis: poor tashie, geetting sat outta house and home..
Jeska Linden: Yes!
Jeska Linden: And .....don't forget F1 Help! :)
Jeska Linden: hehehehe
Dillon Speculaas: So. For us noobs here... what day and time is the monthly meeting?
Lady Belvedere: F1 is excellent
Psyra Extraordinaire: I think I've had more hits on offering "F1 + 'Things To Do'" than anything else in that list. :D
Razi Semple: if there is a well qualified candidate for a mentor that we are awar of how can we properly reccamend them?
Tashie Oddfellow: lol they need jobs, i make them work for it :)
Psyra Extraordinaire: Sooooo many people ask that. "So what do I do here?"
Kenny Linden: Razi, if you want to bring them to my attention, feel free
Razi Semple: ok ty kenny
Kenny Linden: (I can't make promises obviously)
Jeska Linden: Ohh Psyra - there's a great F1 help for that
Asalis Cruyff: whose on HI?
KC Bernstein: lol
Psyra Extraordinaire: Yeah, I know. That's what I said. :D
Purrts Trumbo: Psyra, standard answer, "Explore, create and share. :)
Jeska Linden: Under "basic help" - called "things to do in Second Life"
Jeska Linden: it's fun :)
Will Webb: veedal was on HI2 when i left
Jeska Linden: Thank you all again for such wonderful Mentoring :)