June Mentor's Meeting Chat Log

AM Meeting:

[10:03] You: Ok, thanks for coming out everyone!
[10:03] Jezebel Lameth: see i told ya JJ
[10:03] Asalis Cruyff: but i have fur. :(
[10:03] JayJay Talamasca: *winks*
[10:04] kai Sachertorte: heya phill
[10:04] Phill Plasma: Kai :)
[10:04] Asalis Cruyff: fur isnt naked... technically
[10:04] kai Sachertorte just shouts names that are donated by the lag puppy
[10:04] Sarah Graff: ao on
[10:04] You: I hope you've all had time to explore this very cool build that some of your fellow mentors created
[10:04] Jeska Linden shhhhhhes everyone
[10:04] You: ;)
[10:04] You: hehehe
[10:05] You: Ok, lots of things on the list today!
[10:05] You: First, did you all have a chance to read over the notecard that was dropped into your inventory last night?
[10:05] Jezebel Lameth: yes
[10:05] Kamael Xevious nods
[10:05] Amethyst DeFarge: nods
[10:05] Panther Kitty: yep
[10:05] kai Sachertorte nods
[10:05] Amanda Elytis: aye!
[10:05] Eloise Pasteur: yup
[10:05] ELLiebob Bean nods
[10:05] You: It had information abuot some changes to registration that we're making today, which we believe/hope will increase the amount of new residents who join us
[10:05] Asalis Cruyff: yup
[10:06] Ren Eliot quickly read
[10:06] Asalis Cruyff: ok didnt read that part
[10:06] You: We're all prepped for many more nwe residents, with back up Help islands and new Welcome Area/Infohub routing places.
[10:06] The Sojourner: I didnt see tha tpart lol
[10:06] Norton Lazarno: i dont seem to have the notecard sri
[10:06] You: Check your inventory for "Mentor Update"
[10:07] Germaine LaFollette: I don't remember that notecard....
[10:07] Norton Lazarno: thx
[10:07] kai Sachertorte: it was shoved in, some got a notifications, some didn't (i did not LOL)
[10:07] The Sojourner: Jeska, the notecard I have doesnt have any specifics.. are there supposed to be sme?
[10:07] You: It was dropped into your inventory by a special script so you wouldn't have gotten a blue box letting you know (it was dropped on everyone who is currently a mentor last night)
[10:07] Asalis Cruyff: so theres another help island now?
[10:07] Germaine LaFollette: I got it now
[10:07] You: I'll explain what's happening then we can take questions? :)
[10:07] Brandi Shortbread's Tummy whispers: The baby is tired and needs to rest, why don't you go lay down?
[10:08] Satu Moreau: Funny. I thought I had gotten the blue box message...
[10:08] The Sojourner: k
[10:08] Commerce Leader: Help Island 2: Electric Boogaloo.
[10:08] You: I sent a proposal around so you'd all get a blue box popup :P
[10:08] Amethyst DeFarge: u got the vote thingy
[10:08] Jezebel Lameth: yes
[10:08] Multi Gadget v1.45.4 by Timeless Prototype
[10:08] You: Starting today, we're removing the requirement for the Free accounts to have a credit card.
[10:08] Jezebel Lameth: omg thank you
[10:08] Commerce Leader: Ooof. Goodbye grid.
[10:09] You: This means when someone signs up for a free account, they don't have to provide billing information unless they opt to
[10:09] ELLiebob Bean: LOL COmmerce
[10:09] Amethyst DeFarge: nods
[10:09] The Sojourner: yay
[10:09] Lady Belvedere: bitzer you are on my had
[10:09] You: This is only for the first free account.
[10:09] Desiree Petunia: :)
[10:09] You: Now then, we're hoping/expecting this to create a bit of a growth spurt, which is a good thing!
[10:09] Asalis Cruyff: I was wondering about that
[10:09] Jezebel Lameth: i have a friend signed up and bought her a gift card and she couldnt get on bec of that problem
[10:09] Jezebel Lameth: she doesnt have a valid cc
[10:09] You: *nods*
[10:09] Bitzer Balderdash: Sorry Lady
[10:10] Lady Belvedere: its ok
[10:10] You: Jezebel, that seems to be a common issue, so we're hoping to be about to remove that barrier and get more new Residents into experiencing Second Life directly
[10:10] Jezebel Lameth: so now , the gift code i got for her will work now?
[10:10] Brandi Shortbread's Tummy whispers: You are having a craving...
[10:10] You: Jezebel - I believe so, she might want to contact support to be sure...
[10:10] Bcreative Wilde: so how you gonna prove that someone is under age?
[10:10] You: Now then, the part that's exciting is that by having more concurrent new residents on the Orientation Islands and Help Island, we've needed to make back ups of both spaces
[10:11] You: This means
[10:11] Jezebel Lameth: well i have been trying to contact the support and billing but seems no one responding to all my emails
[10:11] Essence Lumin: No credit card was needed in 2003, now that is the same
[10:11] You: Sorry, this means we've created a back up copy of Help Island that we can turn on as needed.
[10:12] Jezebel Lameth: and i even tried to call several times but no answer directed me to call on later time
[10:12] You: We'll be monitoring the concurrency, but please let the Liaisons on duty know if Help island is full up
[10:12] kai Sachertorte: full being 40?
[10:13] You: I'd say, once you start hitting 35ish to let a Liaison know so they can keep an eye on it.
[10:13] Jerusha Kitty: Does this mean the restriction on creating more alts is lifted?
[10:13] You: Also, since the Welcome Area is not really scaleable, we've added some of the larger, completed Infohubs as secondary Welcome Areas.
[10:13] Satu Moreau: There was a restriction on creating alts?
[10:13] You: No, alt accounts will be handled in the same manner they are currently - only the first account is free
[10:13] Brandi Shortbread's Tummy whispers: The baby just kicked!!
[10:13] Jerusha Kitty: ok, good
[10:13] You: This change only applies to new, free accounts.
[10:14] Asalis Cruyff: is there a forum link for this info?
[10:14] The Sojourner: I keep hearing "scaleable" What is that Jeska?
[10:14] Shenlei Flasheart: So in otJeska, are basic accounts still going to be stipendless?
[10:14] Commerce Leader: A few things... first off, how is age going to be verified, second off, how do you keep Plastic Duck out now so the grid doesn't crash, and how long until this gets slashdotted? :-)
[10:14] You: It hasn't been officially announced yet
[10:14] Lady Belvedere: is there a limit on the numer of accounts one can have?
[10:14] Asalis Cruyff: I have a few friend that might like to know this.
[10:14] You: Sojourner - scaling/scaleable refers mostly to avatar limits
[10:14] You: We can only send so many Residents to one sim for so long before you bump up against the avatar limit
[10:15] You: So instead, we're planning on spreading people around the grid
[10:15] You: Everyone has a list of the new locations people will be randomly sent to upon exiting the Orientation Island or Help Island
[10:15] Commerce Leader: Cool. Decentralization is the way to go :-)
[10:15] You: My guess is, once those places get a few people there, more people will go, and more people will join them - dots go to dots :)
[10:16] The Sojourner: ok
[10:16] Asalis Cruyff: you realis that by removing the credit card infor this increases the potential for more underage players?
[10:16] You: But in the meantime, when you are out there mentoring, if you could swing by some of those locations (landmarks on the notecard from last night)
[10:16] Commerce Leader: and griefers
[10:16] Brandi's Babies: feels extremely emotional and moody
[10:16] Brandi Shortbread's Tummy whispers: You are having a craving...
[10:16] You: Asalis - as the Terms of Service clarify, we can not guarentee that people are the age they claim to be - even with the credit card restriction, we've found many teens on the Main Grid
[10:17] You: As such, we encourage the community to police itself and come to us when someone admits to underage status, such as we do now.
[10:17] primus Tank: many
[10:17] You: The same is true with those who abuse the Community Standards.
[10:17] Jezebel Lameth: and what proper action we need to do if we finf teens in our grid?
[10:17] Jezebel Lameth: find*
[10:18] JayJay Talamasca: help > report abuse :p
[10:18] You: Jezebel - oh - hit F1, the answer is there :)
[10:18] Asalis Cruyff: I usually contact a lindin in such a case
[10:18] Jezebel Lameth: i thought so
[10:18] You: Ok, there's my advertisement for F1 Help for the meeting :P
[10:18] Commerce Leader: It does, however, make it much harder to keep chronic griefers who are banned out. That's my only concern, although, it is more than offset by the influx we'll get. :-)
[10:18] You: "If on the other hand you have good reason to believe that someone you have met, or know is on the wrong grid then please file an Abuse Report from your Help menu. Explain exactly why you believe them to be on the wrong grid"
[10:19] Commerce Leader: If you find someone under 18, offer them beer and cigarettes. Kidding!
[10:19] You: The link is on the bottom of the F1 help menu :)
[10:19] You: Commerce - we still have the same restrictions in place to prevent people who have been permently banned from returning.
[10:19] You: Of course I'm not at liberty to reveal what these restrictions are, but only that we've gotten continually better at removing those who have caused trouble.
[10:19] Commerce Leader: Hopefully IP / Mac address will suffice :-)
[10:20] Asalis Cruyff: mac address is more efficient because thats the same no matter how many times a person changes their IP address
[10:20] You: These concerns are definitely valid and I recommend all of you to please file abuse reports if you see anyone breaking the Community Standards, especially over the next few weeks.
[10:20] Essence Lumin: It's easy to change your mac address
[10:21] You: Did anyone else have any questions about this?
[10:21] Commerce Leader: Yeah, most routers allow you to fake an outgoing mac address now, but still, if you make it enough of a pain in the neck for griefers, it won't be worth their while.
[10:21] Asalis Cruyff: is there a forum with this info?
[10:21] Germaine LaFollette: I think that's answered most of mine.
[10:21] Commerce Leader: Slashdot is going to have a field day with this, heh
[10:22] You: Asalis - it has not yet been announced in the forums, I'm letting all of you know because there will most likley be an increase in nwe Residents and the changes in where new residents are routed :)
[10:22] Essence Lumin: Yes, I have two rl friends who have been my alts forever because they don't have credit cards. Will I be able to transfer the accounts to them?
[10:22] You: I want to make sure we're all prepared for the *potential* influx of new residents
[10:22] Jezebel Lameth: theres only one server per sim? is that right?
[10:22] Asalis Cruyff: i'd like to tell some of my friends who i know are over the required age limit for the main grid
[10:22] You: Essence - I'm not sure how that would work, you will probably want to contact support directly with that one :)
[10:22] Essence Lumin: Ok thank you
[10:22] You: Jezebel - I'm not sure what you mean by that, could you explain further?
[10:23] Commerce Leader: Jezebel: 1 sim per CPU... some servers have up to 4 sims / CPUs in/on them
[10:23] Commerce Leader: Essence: Check your IMs :-)
[10:23] Jezebel Lameth: well i was reading info about it in the magazines
[10:23] Jezebel Lameth: i'll send ya the link and it said thats the main reason why its causes major LAG LAG LAG
[10:23] Jezebel Lameth: but i'll send ya the link
[10:24] ELLiebob Bean: lol
[10:24] Jezebel Lameth: oppps sorry
[10:24] Asalis Cruyff: furnation I dont think is even hosted on any of the SL servers anymore
[10:24] Asalis Cruyff: not since Nexxus requwested to host those sims himself
[10:24] You: As far as I am aware, all of the Second Life land is hosted on Second Life servers.
[10:24] Norton Lazarno: and furnation is lag hell
[10:24] Commerce Leader: Jeska is correct... all is hosted on SL servers at the 365 Main facility in San Fran :-)
[10:25] Willie Nelson: I think what she was referring to is more than 1 sim per phsysical server?
[10:25] You: ok, so are they any more questions about the new Infohubs/Welcome Areas?
[10:25] Eloise Pasteur: The void sims are 4 to the core
[10:25] Willie Nelson: do they all have the same restriction of once you leave you can't return?
[10:26] Willie Nelson: if they are brought up in the hfirst place that is...(new help island/OI's)
[10:26] KC Bernstein: 1 comment, I noticed one of the info hubs had quite a few scripts running, made it laggy for 2 avatars:( in consideration of the influx of new residents can some of those scripts be removed?
[10:27] Asalis Cruyff: i've been wondering tht myself
[10:27] kai Sachertorte: on korea2 WA there was a broken prim issue, sinking in the ground, reported the bug, but hope it's fixed before a new person gets stuck
[10:28] You: I'm not really sure about the sim/server question, my understading is that for every region there is a server (and as I've helped them move them around I can attest there are a LOT of them).
[10:28] You: kai - thanks for reporting it :)
[10:29] Asalis Cruyff: so will this mean that there may be two help islands in existance in the near future?
[10:29] kai Sachertorte: if someone does get stuck before repair, tell them to fly backwards, only way to get out
[10:29] The Sojourner: I dont know if it is appropriate, but Dreams is a newbie-friendly place with tutorials and sandbox should any of you need a place to suggest
[10:29] kai Sachertorte: i saw that, nice place indeed, for who gets stranded off help island
[10:30] You: Asalis - yes, we'll add additional help island support as it is needed
[10:30] You: Once the original Help island is full, we'll start routing new people to the other Help island as well
[10:30] Bitzer Balderdash: what are the region names for the additional help island(s)?
[10:30] You: It will be Help Island2
[10:30] Asalis Cruyff: I have a feeling that SL is going to get mroe crowded real quick because of this
[10:30] Willie Nelson: Jeska, if that should take place, does the 2nd HI also have the no return once you leave policy or is it a 'regular' sim?
[10:30] You: You won't be able to see itutil it's open.
[10:31] Commerce Leader: Help Island2: Temple of Doom?
[10:31] Satu Moreau: Lol
[10:31] Blue Linden: Beyond Orientation Dome
[10:31] kai Sachertorte: lol commerce
[10:31] Commerce Leader: :-)
[10:31] ELLiebob Bean: lol
[10:31] kai Sachertorte: LMAO
[10:31] Brandi's Babies: feels extremely emotional and moody
[10:31] Brandi Shortbread's Tummy whispers: Your baby is doing Flips!
[10:31] Commerce Leader: Got twins there, Brandi?
[10:31] Asalis Cruyff: it it alright if i share some of this information with some friends of mine in a forum place I visit frequently?
[10:32] Brandi Shortbread: tri[lets
[10:32] Brandi Shortbread: triplets*
[10:32] Commerce Leader: Yikes!
[10:32] ELLiebob Bean faints at the thought
[10:32] Brandi Shortbread: lol
[10:32] Asalis Cruyff: some of them have considered joining SL but dont have a credit card
[10:32] You: Asalis - I just spoke with our web project manager and he's going to post the announcement shortly
[10:32] You: I'm sure they'll be doing some type of roll out of the change to prevent any nasty bugs and such
[10:33] You: So, next topic (!)
[10:33] Asalis Cruyff: ok thanks.
[10:34] You: Ok everyone click on the box! :P
[10:34] Lady Belvedere: nothing happens for me
[10:34] You: You should get a folder titled "Proposed Mentor Principles" with a notecard inside
[10:34] Jezebel Lameth: same here
[10:34] Norton Lazarno: nor me
[10:34] Amore Madonna: nada
[10:34] Brandi Shortbread's Tummy whispers: Your baby is extremely active.
[10:34] Jezebel Lameth: nothing happends
[10:34] Brandi Shortbread: nothing happin
[10:34] Shawk Pertwee: give it a moment to catch up with all the requests
[10:34] You: Try again, it just popped out about 15 notecards
[10:34] Essence Lumin: Was slow for me but I got it
[10:34] Willie Nelson: \I got one
[10:34] Lady Belvedere: ok got it must be lag
[10:34] Asalis Cruyff: I got afolder with a note card
[10:35] JayJay Talamasca: will kicking it help?
[10:35] Commerce Leader: It may take a few seconds
[10:35] The Sojourner: nohing
[10:35] JayJay Talamasca: ohh, I got 2.. anyone need 1?
[10:35] You: Ok, inside is the notecard containing the proposed mentor princples inside
[10:35] Commerce Leader: llGiveInventory has a built-in 2 second script delay
[10:35] You: hehehe
[10:35] Brandi Shortbread: yea me
[10:35] Commerce Leader: So there's probably a back queue
[10:35] The Sojourner: I need one please
[10:35] Brandi Shortbread: Thanks
[10:35] Jerusha Kitty: I haven't got one yet either
[10:35] Kamael Xevious: haven't gotten mine yet.
[10:35] The Sojourner: yay
[10:36] Asalis Cruyff: oh i got a very odd concern form a user earlier in one of the help areas
[10:36] Desiree Petunia: nor me
[10:36] primus Tank: not me
[10:36] Jerusha Kitty: thanks...got it
[10:36] Desiree Petunia: ty :)
[10:36] Commerce Leader: Jeska, on the notecard, it seems you got MS Word'd...
[10:36] You: ack!
[10:36] Commerce Leader: All apostrophes have become ?
[10:36] You: I actually copied from the forums
[10:36] primus Tank: ty bro
[10:37] Bitzer Balderdash: is it the same text as has been up in the forum, or has it been edited at all?
[10:37] Asalis Cruyff: aparently she had lost al lthe lindens she had jsut by flying over a land area. I tried to get her to explain further but my client crashed
[10:37] Jeska Linden curses the noteacrd/?/problem
[10:37] Commerce Leader: The forums? A greater hive of scum and villany I've never seen!
[10:37] JayJay Talamasca: anyone not got 1?
[10:37] Blue Linden: lol
[10:37] You: Yes, this is the same one from the forums, I'd like to discuss with all of you before making any further changes
[10:37] Commerce Leader: The forums armstair economists always ensure hilarity ensues.
[10:37] You: In case you all missed it - we posted this in forums for discussion: /204/3f/109723/1.html
[10:38] You: There was some good conversation, but before we move ahead, I'd like to see what you all thought about them.
[10:39] You: The principles were created to help create a more cohesive set of guidance for new mentors and old mentors alike
[10:39] You: To help give a bit more structure to what has long been a more loose-knit group of helpful people.
[10:39] You: As we continue to grow, I'd like us to remain true to that organic spirit of the Mentors group, while allowing it the power and strength to grow larger.
[10:40] You: So, I'd like to open up the floor to ya'll and see what you think of these proposed principles/ideas
[10:40] You: And if they make sense or not
[10:40] You: If there should be additions/subtractions/changes
[10:41] Blue Linden thinks they will be stolen and implemented on TG
[10:41] You: hehehe
[10:41] ELLiebob Bean: lol
[10:41] Commerce Leader: hehehe :-)
[10:41] Asalis Cruyff: TG whats that?
[10:41] Commerce Leader: Teen GRid
[10:41] Germaine LaFollette: TG?
[10:41] Germaine LaFollette: Oh!
[10:41] Asalis Cruyff: ah
[10:41] Blue Linden: sorry, yes, teentown :)
[10:41] ELLiebob Bean: lol
[10:41] Commerce Leader: You see, SL has a Teen Grid, and then this other grid for immature people.
[10:41] Lady Belvedere: I believe they are all fundamental items and agree with all
[10:41] Commerce Leader: ;)
[10:41] Asalis Cruyff: I was a teen a long time ago
[10:41] Jeska Linden waves to Blue - in case anyone hasn't meet Blue - he's our Community Manager on the teen Grid :)
[10:42] Proposed Mentor Principles: Passing a folder with 1 items. Thank you!
[10:42] Satu Moreau: ^_^ Hayo, Blue
[10:42] Willie Nelson: hi blue welcome to the immature grid
[10:42] ELLiebob Bean: Hey!
[10:42] primus Tank: hi blue
[10:42] Jezebel Lameth: heello BLUE
[10:42] Germaine LaFollette: HI Blue
[10:42] kai Sachertorte: hi! blue
[10:42] Blue Linden: hi! thank you :D
[10:42] You: :)
[10:42] Asalis Cruyff: greetings blue
[10:42] Satu Moreau: Mm, I have one little question about the Attitude part.
[10:42] Commerce Leader: Should he be Gray Linden, and you be Blue Linden, Jeska?
[10:42] Bcreative Wilde: hello Blue ..saw you hidding over there lol
[10:42] Blue Linden: I'm blue on the inside ;p
[10:43] Satu Moreau: I've noticed a lot of people on the mentor IM channel can be quite snappy and negative when someone is trying to seek the help of other mentors in an issue they can't handle alone.
[10:43] kai Sachertorte: :D
[10:43] Satu Moreau: What should we do when we notice this sort of behavior among our own?
[10:43] Satu Moreau: It's not in the mentor spirit at all.
[10:43] primus Tank: be understanding
[10:43] Asalis Cruyff: yeah i've noticed that a well
[10:43] Brandi Shortbread's Tummy whispers: Your baby is snoozing calmly.
[10:43] You: Satu - do you mean people aren't willing to help answer questions or they're reacting to the group chat?
[10:43] Lady Belvedere: I was going to say just that
[10:43] Commerce Leader: Report them as a minor :)
[10:43] KC Bernstein: agrees with Satu
[10:44] Lady Belvedere: we demonstrate these things to new residents yet are crude to each other
[10:44] Jeska Linden throws a trout at Commerce
[10:44] Satu Moreau: Well, like for instance I remember one time someone IMed the group, asking about something and another snapped at them and told them not to spam the channel when it clearly wasn't spam
[10:44] Lady Belvedere: that is a standard
[10:44] Commerce Leader: While I hear what Satu is saying - and there's no excuse for shoddy behavior - I can also understand who the contact chatter can be annoying while working on a project.
[10:44] Satu Moreau: Others were helpful and answering the question, but this person just was rude and stormed off.
[10:44] Jezebel Lameth: yea i remember that
[10:44] Bcreative Wilde: i've seen that too
[10:44] Norton Lazarno: until we area ble to mute groups it will alays be a problem for some
[10:44] Commerce Leader: Hopefully the new group tools will allow for more granular control of group communications.
[10:44] Eloise Pasteur: What do we do when someone asks for help about finding and using adult content, positioning their sex gen bed or whatever?
[10:44] You: I think one thing to remember, as we grow larger is to always treat each other with respect - if you see someone not behaving in that manner, both lead by example and try to explain that the question was in fact a valid one?
[10:45] ELLiebob Bean finds it a not-happy-place when that happens :(
[10:45] Lady Belvedere: i understand how we can get testy
[10:45] Willie Nelson: Yea often a snippy answer is itself 'spam' when the actual question wasn't
[10:45] You: So in that example, explaining the answer to the question and saying something supportative is the best way to lead
[10:45] Satu Moreau: I had IMed them in private to explain that to the person who snapped, but they never responded, I assumed they were ignoring me.
[10:45] primus Tank: just say ohwell , everyone has a bad day or sick of spam at times , he are humans , even the furrys
[10:45] Blue Linden: And as I've found with Teen mentors, a little humor goes a long way to keep people from flaming the channel
[10:45] Eloise Pasteur: I'm not arguing that we shouldn't be PG whenever possible, but have have asked me for non-PG advice and help.
[10:46] Lady Belvedere: there are some thart chatter away hellos and how are yous on the chat and yes it can be anoying-I say lets be conscious that tons of people are on it and we shld cut unnecessary chatter
[10:46] You: Eloise - as far as answering questions about non-PG things, I leave taht up to your discretion, Second Life is an adult place, so sometimes adult questions will arise, answer them if you feel comfortable, or point them toward a resource ...
[10:46] You: ie: "Search for Sex in the find for more help"
[10:46] Commerce Leader: You should see some of the calls that come into Live Help, Eloise! :-) (BTW, this is Flip, in case anyone doesn't know)
[10:46] Brandi Shortbread's Tummy whispers: You are having a craving...
[10:46] Brandi's Babies: the baby is in jeopardy and may come early. Please see the doctor immediately
[10:46] You: If you don't feel comfortable.
[10:46] Eloise Pasteur: lol, I bet!
[10:46] JayJay Talamasca: Nothing wrong with alittle humour, Blue :D
[10:46] Bitzer Balderdash: but how can we answer / help those questions and yet still remain PG?
[10:46] Commerce Leader: Bitzer: In live help, we look at it this way...
[10:47] Commerce Leader: ...we look at ourselves like doctors.
[10:47] Brandi's Babies: the baby is in jeopardy and may come early. Please see the doctor immediately
[10:47] Blue Linden: feel free to pass risque questions to a Liaison
[10:47] Shawk Pertwee: keep your language clean and your appearance above boards
[10:47] Bcreative Wilde: there is a sex section? *giggles*
[10:47] Eloise Pasteur: Oh, I've always been fairly comfortable about it, but I'm not necessarily staying PG.
[10:47] Blue Linden: they can take it into IM
[10:47] Lady Belvedere: baby on the way!!!
[10:47] You: I think there are very PG ways to answer questions about sex in Second Life - for example if someone asks how people have sex you could explain pose-balls. You don't need to be graphic to explain how things work!
[10:47] Commerce Leader: Once I had to help a newbie in Live Help find her lost vagina she had misplaced.
[10:47] Commerce Leader: Only in SL.
[10:47] You: PG in the Second Life sense - remember!
[10:47] Brandi's Babies: the baby is in jeopardy and may come early. Please see the doctor immediately
[10:47] Satu Moreau nods.
[10:47] Norton Lazarno: is that what pose balls are for :-)
[10:47] Satu Moreau: A non-PG question can have a PG answer
[10:47] Brandi Shortbread: if u will excuse me
[10:47] Commerce Leader: Satu: Exactly :-)
[10:48] You: Again, it's all about what you feel comfortable with, but yes, Satu is right you can answer things without being graphic or offensive. :)
[10:48] Brandi's Babies: the baby is in jeopardy and may come early. Please see the doctor immediately
[10:48] Lady Belvedere: good luck brandy
[10:48] Brandi Shortbread: i need to see the doctor..
[10:48] You: Good luck Brandi!
[10:48] ELLiebob Bean: o.O!
[10:48] Blue Linden: Brandi, good luck :)
[10:48] Brandi Shortbread: thanks guyz
[10:48] Commerce Leader: Just be professional, no matter how weird / wild the question is, and yes, keep it to IMs :-)
[10:48] Commerce Leader: Take care Brandi
[10:48] ELLiebob Bean: ask for the Stadal!
[10:48] Norton Lazarno: good luck
[10:48] Germaine LaFollette: find her lost vagina? lol
[10:48] Brandi's Babies: the baby is in jeopardy and may come early. Please see the doctor immediately
[10:48] ELLiebob Bean: its greeaat!
[10:48] Commerce Leader: Germaine: We did! She had left it at a club.
[10:48] You: :)
[10:48] Germaine LaFollette: lol
[10:49] Germaine LaFollette: wow
[10:49] Satu Moreau: Lol
[10:49] Commerce Leader: The funny thing was, Hank Ramos passed the call along to me, as he's gay.
[10:49] Commerce Leader: The whole situation has been quite a tale to laugh over over the years :-)
[10:49] Bitzer Balderdash: lol
[10:49] Amanda Elytis: lol
[10:49] JayJay Talamasca: someone called LiveHelp the other day asking me to help them setup their SexGen bed :/
[10:49] Satu Moreau: Lol
[10:49] You: *ahem*
[10:49] ELLiebob Bean: omgg & you fell for THAT LMAOOO
[10:50] Asalis Cruyff: o.O
[10:50] Commerce Leader: That was my alt! ;)
[10:50] Commerce Leader: Kiddin'
[10:50] ELLiebob Bean: rofl
[10:50] KC Bernstein: be thankful she only asked to find the vagina, not the cherry.
[10:50] Shawk Pertwee: back to topic i suppose
[10:50] You: So I'll chat with the later mentors this evening about the principles and post any refinements suggested to the forums?
[10:50] Eloise Pasteur: rofl
[10:50] Jezebel Lameth: hahahah JJ always falling for a trap
[10:50] You: Or did anyone else have anything to add?
[10:50] Germaine LaFollette: I just say, "Sorry. Not part of my job."
[10:50] primus Tank: no ty jeska
[10:50] Blue Linden: yeah, what do you do when mentors meeting turns out to be non-PG O_O
[10:50] Asalis Cruyff: what about stealth meiji? hes stil on the mentor roster
[10:51] You: :P
[10:51] Asalis Cruyff: even though hies not in the group
[10:51] Eloise Pasteur: I'd kind of like to see the principles with acceptance rather than tolerance in them, as Satu I think it was posted...
[10:51] You: Asalis - I'm not sure, but I will check on it for you.
[10:52] Asalis Cruyff: not sure he wants to be a mantor anymore and was jsut pointing it out
[10:52] Asalis Cruyff: might watn to talk to him
[10:52] You: Eloise - acceptance is a better word
[10:53] Germaine LaFollette: It's a better word, but tolerance is an official word
[10:53] Bitzer Balderdash: the other question that came up in the forums - enforcement?
[10:53] Bitzer Balderdash: what happens if someone breaches the principles?
[10:53] Germaine LaFollette: ah... new notes
[10:53] You: Bitzer - that's a good question
[10:53] Willie Nelson: also by strict definition they both can mean nearly the same thing, or very different things. its semantics, as long as we all kow what we 'mean'
[10:54] You: The idea of principles is that they're more of a guiding document, sort of like beliefs, they're something to hold yourself to

PM Meeting:

Jeska Linden: Thank you all for coming :)
Jeska Linden: So I've got a few things on the list, but hen I'd love to take questions..
Ginny Gremlin: hehe
Jeska Linden: But first, did everyone have a chance to read the notecard that was dropped on you last night?
Ginny Gremlin: thanks
Tigerlady Jacobs: yup
Jeska Linden: It would've just POOF appeared (yeah Linden magics)
Spiderkitten Mirabeau: Uh. I missed that?
Diamondback Deckard: I did and visited about half the sites
Jeska Linden: It's called Mentor Update - try a quick search
Tateru Nino: There's a copy, Kitty.
Spiderkitten Mirabeau: Ty, Tat.
Jeska Linden: It looks like tehre was a weird bug today, so the website was actually changed back mid-day
Jeska Linden: But we're hoping to open it back up again tomorrow
Jeska Linden: The basics are that anyone who is signing up for their first acount - the free one - it will no longer require billing information
Jeska Linden: We're hoping this will increase the number of people who are willing to give Second Life a shot
Michi Lumin: Won't it also increase the number of.. er, "negatively intentioned signups" though?
Jeska Linden: In anticipation of this and a few large-ish media hits which are coming up soon, we've also opened up several, smaller locations spread across the grid to route new residents to
Ginny Gremlin: I visited all the sites Jeska
Jeska Linden: Michi- we're hoping that it will increase the number of people who begin registration versus those who complete it, and I have to hope that most of them are good people not all griefers
Ginny Gremlin: but on a lot I saw nothing for tutorials for the newbies
Jeska Linden: We should still handle those who violate the Community Standards in the same way we always have. Abuse reporting, muting, banning from land, etc.
Tateru Nino: Teach good AR habits.
Jeska Linden: Ginny - there should be basic information in each location - at the bare minimum the infohub information
Jeska Linden: As the locations grow larger, I'm hoping we'll add more information and tutorials and such
Diamondback Deckard: So can we expect a bit quicker action on problem children in the future?
Jeska Linden: They will also still be offered a chance to go to Help Island as is now.
Ginny Gremlin: seems so barren and forelorn in a lot of them
Jeska Linden: Speaking of Help Island - given the high concurrency rates we're already experiencing, we've duplicated Help Island and have 2 in reserve, just in case. They will only be called up when needed.
Spiderkitten Mirabeau: Ginny - yes :) I thought that too. Creepy.
Diamondback Deckard: How do we get to these new help islands when needed?
Jeska Linden: Ginny - we haven't actually started routing people to those spots, so as people start being sent there, more dots will gather - much like the welcome areas currently
Jeska Linden: If there's one thing Second Life has taught me - it's that dots go to dots :)
Ginny Gremlin: hahaha
Tateru Nino: Think about adopting an infohub, and peeking in on it now and again.
Tigerlady Jacobs: :D whats that mean
Ginny Gremlin: are you saying SL is dotty?
Jeska Linden: Until that happens, once the flood gates are opened, I'd like to ask all of you to take some time to peek in
Jeska Linden: Yes - what Tat said :P
Jeska Linden is a little dotty
Katiahnya Muromachi: What are the current new resident drop-off points after OI/HI? Ahern, Waterhead, and sometimes Plum?
Tateru Nino: Sorry. Mind-reading.
Spiderkitten Mirabeau giggles.
Mera Pixel: One infohub in particular really excels. :D
Jeska Linden: Katiahnya - I think those are the current ones, we've added the landmarks in the notecard you got :)
Jeska Linden grins at Mera
Ginny Gremlin: I have all of them in my mentor folder now
Jeska Linden: oh wait - no favortism!
Jeska Linden: :P
Mera Pixel: pfft
Jeska Linden: Actually, they're all really nice :)
Michale Goodliffe: lol
Jeska Linden: They all have great personality
Coal Nelson: And likely to get nicer with additional traffic.
Jeska Linden: And once they're filled with new residents and helpful people alike, I can see them becoming even more useful :)
Veedal Sassoon: Tell me these places will be no build/script unlikw WH where it's a free-for-all 30m away from the drop point
Diamondback Deckard: I know the property value around those points doubled today!!!
Ginny Gremlin: really?
Jeska Linden: Veedal - I'm not sure if they're all no build/script, but I'll be sure to have someone check on that :)
Diamondback Deckard: I'm kidding
Mera Pixel: perhaps we should let Jeska talk first?
Jeska Linden: Actually now would be a great time for questions -
Jeska Linden: Anyone have any about this change?
Coal Nelson: What's to prevent people from creating 87 billion alts?
Torley Linden: hey everyone... sorry i'm late *find seat*
Ginny Gremlin: how we are going to manage them properly
Spiderkitten Mirabeau: And Kiddies?
Ginny Gremlin: make sure someone is at each station/
Jeska Linden: ok, one at a time
Spiderkitten Mirabeau: sorry. ginny was first.
Jeska Linden: First, the only account that is free is the first account, the same as currently
Tateru Nino: CC's are issued to people as young as 15 in many countries and aren't a good guide to age-verification.
Jeska Linden: There are still other ways we track people, which are still in place.
Jeska Linden: Second, as far as age verification goes -
Jeska Linden: As the Terms of Service clarify, we can not guarentee that people are the age they claim to be - even with the credit card restriction, we've found many teens on the Main Grid
Jeska Linden: As such, we encourage the community to police itself and come to us when someone admits to underage status, such as we do now.
Jeska Linden: The same is true with those who abuse the Community Standards.
Jeska Linden: If you have a good reason to believe the person you are talking to is on the wrong grid, file an abuse report and it will be investigated.
Michi Lumin: Jeska, say someone who's been a real problem before... say some of the folks who have crashed the grid... now have a new IP and perhaps a different machine to log on from... I don't see how they could possibly be stopped from coming back?
Michi Lumin: From what I understand, anyone could create a new account from a library or net cafe.
Spiderkitten Mirabeau: Seems to add some of the brunt of that responsibilty to the Mentors who do the hi! thang.
Diamondback Deckard: We currently have a very minor faction thats disruptive. With this influx we can expect a ramp up in that activity. Have you considered how your going to deal with these?
Spiderkitten Mirabeau: oops Help Island thing.
Jeska Linden: Ok, I think I still had Ginnys, then we'll talk a bit more about security - but not too much, as there are other mentor things on the agenda..
Diamondback Deckard: Thats fine
Jeska Linden: Ginny asked about how to manage all of the new people who are coming in
Jeska Linden: The first step was already taken, in scaling out the Orientation Islands, Help Island and Welcome Areas
Jeska Linden: The second step is happening in meetings like this one, where we discuss strategies for helpful people like ya'll to meet up with new people.
Jeska Linden: There are also other things going on in tandem with these two steps - such as adding more in-world documentation (like the F1 help and the upcoming knowledge management/support base)
Jeska Linden: And the addition of more Live helpers and Liaisons to help manage the growing population.
Mera Pixel: many of which are mentors as well
Jeska Linden: Let's see, security questions - currently we have several different ways to identify those who have been banished from Second Life, which even though
Diamondback Deckard: Have you discussed incentivizing the mentors at all?
Jeska Linden: I can't reveal all of these ways, we are always looking for new ways to do this.
Diamondback Deckard: Great so we report them and you'll take prompt action?
Diamondback Deckard: I'm not talking about swearing in a PG but the really bad stuff
Jeska Linden: The other thing to remember is that as Second Life grows, we will include more and more ways for you to control your experience.
Michi Lumin: persistent, repeated troublemakers. yes.
Kenny Linden: Diamond, it's important to do the Abuse Report first, but after that, if I'm around, I'm fine with direct IMs
Mera Pixel: AR and contact Live Help?
Torley Linden: i know there's a lot of things which have been a pain in the ass for a long time--but we're seeing pieces come together. like, the whole improved documentation things--we ACTUALLY have F1 Help in Second Life, at *last* with more and more pieces to come.
Kenny Linden: I'd particular want to help out in cases where a volunteer might be breaking the rules
Jeska Linden: Also, I'm not sure that it's clear that removing the billing information from the registration will cause an immediate uptick in griefing either. I've heard many people already say that they have pleanty of friends who never tried Second Life becasue..
Jeska Linden: of the credit card requirement
Jeska Linden: So this is an effort to bring more people in-world who are currently not making it past the registration screen
Michi Lumin: I agree; I have too, but I feel it'll be somewhat of a mixed blessing and curse... i think we'll get some of both.
Jeska Linden: To have them join our weird, happy little family.
Jeska Linden: Well not so little...
Diamondback Deckard: I know quite a few that would try it if that was removed
Torley Linden: it's a shame when a few "bad apples" ruin things but we should also look at all the good new Residents who come in and enjoy the experience and make friends here--and observe that proportionally
Jeska Linden: But def. weird :P
Torley Linden: like if we DO get more griefers, then how many more nice people do we get too?
Kenny Linden: From what I've seen, people who want to grief aren't much stopped by the credit card requirement anyway, so we hopefully should just see an increase in non griefer types
Michi Lumin: Depends on if we can see the nice people through the particle-push-firebombs, Torley :\
Spiderkitten Mirabeau is less worried about griefers and more about kids. But I suppose that will sort itself out in the wash.
Torley Linden: yeah i've seen it firsthand... the most persistent griefers do things like take dropped accounts from friends, there are trading pools and stuff--billing requirements doesn't keep that out
Coal Nelson: If only they'd use their powers for good instead of evil!
Diamondback Deckard: and we can expect a ramp up of this kind of stuff that will impact everyone elses experiance
Diamondback Deckard: ROFL
Tateru Nino: Can you imagine what it would be like if 10% of the residents, or half the mentors actually filed good ARs when they were supposed to?
Torley Linden: the longterm thing is while we have to be proactive, it's important not to make the SL experience a deterrent... all the times i've heard "dang i wanna join but i ain't got a credit card... sucks huh?" that's come up a lot on SL Answers :\
Michi Lumin: heh. LL would need more abuse staff, Tateru.
Mera Pixel: lots of negativity here. Griefers are a pain, but splitting the destinations will at least mean there won't be as much incentive for a griefer to go to Ahern. And in general, I have found SL to be a fun place regardless.
Tateru Nino: We keep teaching.
Jeska Linden: Especially when talking about international residents - many people in Europe don't have credit cards :)
Michi Lumin: depends on if you run an oft-targeted area, Mera. :P
Coal Nelson: Yeah a lower concentration of griefers in any one place, Mera.
Jeska Linden: Ok, any other questions about this change and how it will impact mentoring? Or ideas on how to keep an eye on the other locations once they start to fill up?
Michi Lumin: well, we got a list of the new rez areas right?
Torley Linden: yeah i hear that a lot in Europe--and they don't have SMS working there either
Torley Linden: yup sure do Michi :)
Michi Lumin: ok good...
Torley Linden: did you get the notecard Michi?
Michi Lumin: let me see.
Ronald Languish: why not set up a system to verify bank account info such as paypal does..to verify identity....in case a problem does arise
Ginny Gremlin: I have them all listed on my mentors notecard
Michi Lumin: yepm got it
Rockwell Maltz: Is there ways to purchase lindens without a credit card?
Jeska Linden: Michi - it's in the notecard called Mentors Update
Mera Pixel: Contact Live Help instead of the Mentor group would be a nice help.
Mya Heaney: paypal
Diamondback Deckard: One thing that might help is maybe a mentor ball at the key locations
Coal Nelson: Is there some sort of way we can see a count of the number of folks in these locations at any given time? So we can see when there's a boatload, without having to pull up them all on the map?
Michi Lumin: yeah I just did a search and found it Jeska...
Ginny Gremlin: hey!
Ginny Gremlin: Diamond thats a cool idea
Katiahnya Muromachi: Is it true in AR's that the Include Chatlog feature isn't reliable/doesn't work, therefore we should cut&paste chatlog into the AR and/or make sure the included screenshot includes the offensive text?
Torley Linden: yes Katia that is true.
Michi Lumin: huh. see I never heard that.
Torley Linden: that chat checkbox is broken--sorry about that :(
Michi Lumin: I thought include chatlog included IM's and everything
Jeska Linden: That's a new bug right?
Torley Linden: it's been around for several months
Jeska Linden: Relatively speaking :P
Jeska Linden: Ok, so another thing to remember when Abuse reporting :)
Torley Linden: there is stuff in our development queue for a way better, easier Abuse Report form tho :)
Ronald Languish: Im curious is this the place where you volunteer to be a mentor, because i would love to become one
Tateru Nino: That's what it says in the bulletin, Kati.
Michi Lumin: Ronald, on the website actually. IM me if you need help with that, i can show you where.
Mera Pixel: sorry Ronald, check the website.
Torley Linden: well Ronald currently you signup through the website but this is the headquarters where we meet :)
Ronald Languish: Michi and torley i applied back injanuary
Ronald Languish: never heard yes or no
Ronald Languish: website reset
Rockwell Maltz: lol
Rockwell Maltz: That would be a no
Jeska Linden: Ok, the next thing I've got on the agenda is the proposed mentor principles
Veedal Sassoon: Might have been your profile phot that did you in
Veedal Sassoon: photo
Jeska Linden: I'm not sure if you've all seen them posted in the Mentor Forum (/204/1.html)
Jeska Linden: But here - grab a copy
Jeska Linden: Click for a copy :)
Jeska Linden: It'll drop a folder with a notecard in it :)
Diamondback Deckard: No Forum specified. If you followed a valid link, please notify the webmaster
Jeska Linden: In case you all missed it - we posted this in forums for discussion
Jeska Linden: There was some good conversation, but before we move ahead, I'd like to see what you all thought about them.
Jeska Linden: The principles were created to help create a more cohesive set of guidance for new mentors and old mentors alike.
Jeska Linden: To help give a bit more structure to what has long been a loose-knit group of helpful people.
Jeska Linden: As we continue to grow, I'd like us to remain true to that organic spirit of the Mentors group, while allowing it the power and strength to grow larger
Jeska Linden: I had a few suggestions from earlier, but first take a minute to read it if you haven't
Torley Linden: :)
Michi Lumin: seems pretty common sense <nods>
Jeska Linden: The idea of principles is that they're more of a guiding document, sort of like beliefs, they're something to hold yourself to as a group
RodneyLee Jessop: its great so far
Diamondback Deckard: Jeska which of the forums?
Jeska Linden: Diamond - it was in the mentor forums, under volunteering
Tateru Nino: Volunteers and Education > Mentors
Mera Pixel: wouldn't these apply to all volunteers?
Jeska Linden: We're working out the mentors principles first, then we'll tackle the other groups as well
Tateru Nino: Probably not instructors so much, or resmods.
Jeska Linden: But I'd imagine the other groups would come to similar principles :)
Jeska Linden: Maybe different motivations and such
Torley Linden: branches of the same tree!
Jeska Linden: here's the forum thread: /204/3f/109723/1.html
Jeska Linden: Yes! :)
Mera Pixel: ok, well we know Instructors don't need to be educated or have integrity, but you know.
Mera Pixel: :)
Jeska Linden tosses a trout toward Mera
Diamondback Deckard: Hey I resemble that remark....lol
Spiderkitten Mirabeau grins...play nice, Mera ;)
Kenny Linden: sorry, have to run, save the world. Might be back :)
Mera Pixel: I *was*!
Jeska Linden: Good luck Kenny :P
Elror Gullwing gave you Darkwood - In the Beginning.
Coal Nelson: Go towards the light, Kenny.
Spiderkitten Mirabeau: Fly fast and true Kenny ;)
Spiderkitten Mirabeau giggles @ Coal.
Jeska Linden: Does anyone have any suggestions or additions, strong feelings or concerns?
Mya Heaney: i have a off wall question
Jeska Linden: Go for it Mya
Mya Heaney: and maybe it has been addressed but i havent heard
Mya Heaney: is sl doing something about the way prims are cut and manipulated now
Tateru Nino: It concerns me when mentors act with self-interest - it is of course permissible to tout and pimp your products and services and those of your friends.
RodneyLee Jessop: My only consern is mentor carring weapons, seem to getthe new guys excited in a less than positive direction
Flutter Mistral: agreed, Tateru
Jeska Linden: ok, three different ones - first Mya
Michi Lumin: hmmm heh... my swords are just decorative :P
Jeska Linden: Not sure what you mean Mya
Mya Heaney: well torus for example
Mya Heaney: i make hair
Mya Heaney: and well torus suck now
Coal Nelson: My cow has never actually been convicted of a crime.
Jeska Linden: Tateru - that might be something to add, if we agree as a group that we want to add something about not trying to hard sell people
Torley Linden: "torus suck"? Mya, more specifics please? i can check into that.
Mya Heaney: when you tper them or manipulate them the go flat
Jeska Linden: I think it's pretty appropriate to saywhen asked what you do for money "I own a store in Tenera, you should check it out some time"
Torley Linden: Mya--i've heard of this before... i think it's a new bug. please, please let me know a step-by-step reproduction for that.
Jeska Linden: Mya - ahh, I have no idea, that sounds like a bug :(
Xandi Mars: polygons have issues i made a bug report
Diamondback Deckard: Oh Torley we need to talk afte rthis!!!
Jeska Linden: Yes - what Torley said!
Spiderkitten Mirabeau: Well, I have some feelings about kiddes...hmm should have phrased that better....just seems like more kids signing up + more spread over more WAs etc means a fairly high level of responsibility for Mentors. Which, actually, doesn't bother me. But ....
Torley Linden: Mya, i've been wanting to do that for myself but i haven't gotten a step-by-step repro yet.
Jeska Linden reads over something about a cow... scrolls up further
Mera Pixel: Heh, it's easy Torley
Mya Heaney: ok, i have filed and told most hair ppl to file as a bug
Mya Heaney: but it still was happening
Jeska Linden: Rodney mentioned about weapons
Mya Heaney: so i wasnt sure
Spiderkitten Mirabeau: ....I've heard others whinging along those "don't want to be police" lines. There. That's all, just venting.
Jeska Linden: Weapons are allowed in Second Life - the best thing to teach new Residents is the appropriate spaces and places for weapons
Ronald Languish: RodneyLee : i think, as secondlife is a greating gaming experience mentor's represent the game itself by helping new users becoming great role models for the game and as such. Carrying an in game visible weapon is just showing part of the game.
Michi Lumin: heh actually on principle, when people ask me where I got my av, I don't even point them back to Luskwood, I just say "there are lots of places, do a search."
Torley Linden: Mya i don't think it's been registered as a "known issue" yet... Mera, how's it done? let me get this down to be sure... explain if it's simple enough or send me a notecard. either way we'll find out.
Ronald Languish: anything can be taken in a negative way if the user wants to look in "that direction"
Jeska Linden: Anyone else have thoughts about the proposed principles?
RodneyLee Jessop: what I have seen is like "Oh Nice Gun", " Oh shoot me" then other get involved and all War breaks out
Veedal Sassoon: You must be bored tonight
Trip Carlos: wrong tp
Flutter Mistral: to respond to Spiderkitten's comment, the larger than normal influx o people sure to come is an issue in terms of "policing" them. i don't want to be police either
Diamondback Deckard: I normally give them 10 or 12 freebee boxes full of clothes and cars and guns.
Michi Lumin: Well, Jeska... It's a common -sense document. You're gonna have all kinds of mentors interacting with all kinds of residents. Too many restrictions probably won't help....
Ronald Languish: Might just explain the scripting terms and conditions or go to a place where u can use the weapon some people enjoy "that experience" in the game, which it can be done without causing grief
Diamondback Deckard: Most of the time they get so engrossed in the other stuff they dont fool with the guns
Michi Lumin: if a Mentor's acting out of line, (attitude, integrity, tolerance) - these principles, I think, are enough to draw on.
Rockwell Maltz: we are not supposed to give them gun
Rockwell Maltz: oh man
Rockwell Maltz: i messed up bad
Michi Lumin: Plus if you put in rules like, "don't have weapons", "don't do business", - those get into vague lines which are hard to really specify.
Jeska Linden: *nods*
Michi Lumin: Is inviting someone over to your club 'business'? Is a shovel or a decorative knife on a pendant a weapon? heh. its just... too nitpicky.
Jeska Linden: Ok, I'll post some of the notes and concerns on the mentor forum if you want to discuss this further, but since I haven't heard any horrible outrage at the principles, we'll continue moving ahead.
Coal Nelson: I would really like to see some more reliable way for us to spread info, like that fact about the AR report chat log. That's something we should all know.
Jeska Linden: Michi- I tend to agree :P
Jeska Linden: Coal - the new group tools will really really help with this
Jeska Linden: Also, this space
Spiderkitten Mirabeau agrees with Coal. For the record.
Ginny Gremlin: I didn't know about the AR report thing either
Jeska Linden: Is a GREAT resource
Jeska Linden: Tateru and some of the other mentors have really done a great job setting up information giving locations here
Jeska Linden: So you should check here for info and such
Diamondback Deckard: I'd like a way to make myself available for mentoring without having to hang out in the welcome areas
Spiderkitten Mirabeau: Diamond - hang out on Help Island?
Jeska Linden: Diamond - to me, one of the great strengths of the mentor program is that you can do this
Rockwell Maltz: I second what DB said
Jeska Linden: You can be helpful anywhere you want :)
Flutter Mistral nods
Coal Nelson has always figured that hanging anywhere newbies are is a good way to mentor?
Flutter Mistral: just wander around with your tag on, people will always approach you
Flutter Mistral: not just newbies either
Jeska Linden: You're not assigned to any particular location, it's just that places like the Welcome Area, Help Island and now more so the Infohubs are where new Residents gather
Ginny Gremlin: I've had newbies drop in on my where I live
Spiderkitten Mirabeau nods. Sandboxes are good. Or the shelter and other newbie-rich places.
Diamondback Deckard: I think it would be cool to have a mentor ball or list where a newb and just tap it and open an im with an available mentor
Michale Goodliffe: put your group on people will ask questions
Torley Linden: some people have affinity to special places... and you meet friends and get drawn to it, and it becomes a familiar hangout.
Jeska Linden: So many mentors like to throw their tag on and head to Help Island to help people
Tateru Nino: Anywhere people need help.
Mera Pixel: I'm rarely in any "official" (for lack of a better word) newbie area, but I still Mentor daily.
Jeska Linden: Others are just helpful when they're out flying around
Spiderkitten Mirabeau: Diamond - kinda like live help?
Flutter Mistral: i do like that idea Diamond
Diamondback Deckard: more like live mentor
Flutter Mistral nods
Ginny Gremlin: hahah
Jeska Linden: I believe that is one of our core strengths as mentors - that we are everywhere
Jeska Linden: *g*
Ginny Gremlin: as opposed to dead mentor?
Flutter Mistral: lol
Diamondback Deckard: We all know mentoring takes more time than live help
Spiderkitten Mirabeau: live mentor *grins*
Tateru Nino: Seen a few of those.
Jeska Linden pictures zombie mentors
Flutter Mistral: braaaaaiiinnnnssss
Michale Goodliffe: i only look that way lol
Jeska Linden: ;P
Michi Lumin: well. bub's a dead linden. so.
Spiderkitten Mirabeau: ooh. believe thems might be fightin' words, diamond ;)
Flutter Mistral: sorry, couldn't help myself ;)
Jeska Linden: hehehe
Coal Nelson: Worcestershire sauce...
Ronald Languish: may just have a section in Help for mentor's that are online
Mera Pixel: search for the group to see who's online
Ronald Languish: i mean you can search "groups" for second life mentor and view the members, but a new person probably wont be able to figure that out
Spiderkitten Mirabeau: but...but...that's why we have live help?
Jeska Linden: *nods* the live helpers and liaisons often get requests for mentors
Rockwell Maltz: good idea ronald
Diamondback Deckard: REally? Where I just looked? and if I cant find it you expect a newb to find it?
Spiderkitten Mirabeau: and they pass them on...
Jeska Linden: We have discussed putting the "Get a mentor/greeter" into the help menu
Lily Lightcloud: good idea Ronald
Torley Linden: it's good to make these things more obvious :)
Jeska Linden: So that's something we've discussed in the past
Jeska Linden: Where it would send an IM round robin style to people when new Residents ask
Jeska Linden: It might be another good step for the Mentors to grow
Mera Pixel: I think the Live Help option works best, personally.
Diamondback Deckard: Yeah, whoevers next in the que
Mya Heaney: sorry i need to go....take care everyone
Mera Pixel: What's a newbie to know/care what the titles mean.
Spiderkitten Mirabeau agrees with mera.
Spiderkitten Mirabeau: exactly

.... (more) ...

PM Meeting - Part 2


Jeska Linden: Ok, we're coming up to the end of the hour, so I'd like to open up for any more questions?
Spiderkitten Mirabeau: just "argh help wtf"
Ronald Languish: i think if it worked like that group chat feature, and just whoever is available can volunteer to help would be very easy
Rockwell Maltz: i feel a lot of hostility on the mentor group channel. I am scared to even ask a question there. Has that been addressed?
Ronald Languish: so just "send to mentor channel"
Tateru Nino: It would be nice to identify the volunteer groups, with a line or two about what they do, at the end of registration.
Rockwell Maltz: Mentors that dont want to be bothered?
Spiderkitten Mirabeau: Roland...we kinda have that.
Mera Pixel: it's in the principles
Diamondback Deckard: I for 1 wouldnt want the newbs spaming the mentor channel
Jeska Linden: Rockwell, we talked about that a bit in the earlier meeting
Tateru Nino: The Mentor Group IM has been a very hostile place lately as it is.
Rockwell Maltz: Ah dang it, I missed it.
Rockwell Maltz: I really wanted to hear abou tthat.
Jeska Linden: Someone mentioned they saw useful questions being greeted with anger for "spamming"
Rockwell Maltz: I am scared to even type in the mentor channel.
Tateru Nino: Anger. Profanity. Insults.
Coal Nelson: For good instead of evil is pretty vague. Some people probably see asking questions there as spam, whereas others are trying to learn from the other mentors. Yeah, I've seen that Jeska.
Lily Lightcloud: I agree with Rockwell, the mentor channel is scary
Flutter Mistral: wow, really?
Spiderkitten Mirabeau agrees Diamond....live help sending requests on to us works already...
Jeska Linden: My best offer for how to handle that is to answer the question and ignore those who may be having a bad spam day
Mera Pixel: indeed. it needs to be more like LH. But I think that's come from the size that the mentors have grown into
Michi Lumin: I think if folks are annoyed by mentor channel activity they should just.. close it.. instead of lashing out.... And this coming from someone like myself who is considered "generally often angry".
elias Pyle: god dang is lafggy lol
Jeska Linden: And always make sure you're not abusing the group channel
Rockwell Maltz: What is the mentor size compared to live help size? Is that info anywhere.
Flutter Mistral: is there any thought to booting people from the group if they never mentor anyone?
Jeska Linden: The Live Help group is actually quite small in comparison
Mera Pixel: yes, just search for the groups.
Ginny Gremlin: how would you know if they never mentor?
Rockwell Maltz: Oh, oops, sorry mera
Rockwell Maltz: lol
Tateru Nino: Abuse of the channel is defined very differently. Often if you (a mentor) need assistance or a question answered, asking on the group is considered abuse by many.
Spiderkitten Mirabeau: Yes, Mera. And the slight...blurriness... of what is mentor business. Esp. amoung the less active mentors.
Jeska Linden: I think after our recent clean up of the mentor group, we're at 736 total officers and members (sent the notecard yesterday to 736 accounts)
Jeska Linden: That includes anyone who is still an active account (logged in in last 2 months)
Jeska Linden: Kenny recently removed anyone who was inactive from the mentors group - we had more than 800 a few weeks ago
Jeska Linden: We haven't been adding new mentors in the last month or so, due to the changes we're working through now :)
Rockwell Maltz: Why doesn't the mentor channel only IM people when we have out mentor tags on.
Rockwell Maltz: I don't see why we don't have that system.
Mera Pixel: LH has close to 200...but I've only seen a handful online/active at any one time. Makes for a nice bunch.
Jeska Linden: After we get the principles hammered out and perhaps set up an intoductory to mentoring class, I'd like to open up the applications again
Coal Nelson: Because some of us forget to put them on. :D
Spiderkitten Mirabeau: eep rockwell. then i mwould miss messages when i'm too daft to remember to switch tags :)
Ronald Languish: Thats like forgetting to wear a work uniform when going to work coal :)
Flutter Mistral: i don't think that would work. i answer questions there when i can even when i don't have my tag on, and sometimes will go help another mentor when i wasn't planning to
Spiderkitten Mirabeau grins at Coal.
Michale Goodliffe: need to take off for the night laters all
Jeska Linden: Rockwell - we don't actually have that functionality at the moment.
Coal Nelson: Ronald, I am always mentoring.
Rockwell Maltz: OH
Tateru Nino: Custom code costs money.
Ronald Languish: :)
Rockwell Maltz: That would be a great fucntion
Jeska Linden: The Live Help group channel works the same as any other one - it's the Live Help Ims that are special :)
Mera Pixel: Coal never stops!
Rockwell Maltz: Would stop a lot of irritated mentors from yelling spam
Rockwell Maltz: and get those willing to help
Rockwell Maltz: Helping.
Jeska Linden: I think some of the group improvments will help,
Torley Linden: the new groups system kicks ass :D
Spiderkitten Mirabeau: It's the power of cow.
Torley Linden: hehe and more to come even beyond that
Jeska Linden: and there is anther round of group changes built out for after the group changes that are coming
Ronald Languish: Rockwell, that is true, but a better system would be a check box, to show channel or not...maybe your mentoring and spam is bothering you..but you still want your tag on.
Mera Pixel: and they'll be released, when?
Rockwell Maltz: Yea, I;d like a check box
Rockwell Maltz: For sure.
Ronald Languish: would be a very simple code to add
Jeska Linden: Torley has been helping the group Devs stomp on bugs
Ronald Languish: and great functionality
Mera Pixel: Busy mode?
Jeska Linden: But it's getting much closer
Tateru Nino: Main group tools is the release after next, roughly, last I heard.
Torley Linden: new Groups? should not be longer than a few weeks but i've been pounding away at--yeah what Jes said. :)
Rockwell Maltz: YOu can put busy tag on and stop all ims except jeskas and torelys
Jeska Linden cant wait for new groups
Torley Linden: a lot of it is gonna depend on Residents helping and Previewing it so when it (the new Groups system) enters Preview give it a go and report those bugs :D
Rockwell Maltz: Have you guys went over the new groups?
Rockwell Maltz: What is so different?
Mera Pixel just asked because she'e been waiting for the group tools since before flexis.
Torley Linden: Rockwell, it's detailed by Kelly Linden... uhh i have a really good link
Torley Linden: one sec
Ginny Gremlin: what are group tools?
Rockwell Maltz: Yes
Rockwell Maltz: That sounds great
Spiderkitten Mirabeau: that long, mera? ;)
Jeska Linden: There are some pretty major group improvements coming soon
Rockwell Maltz: I mean, just the word, group tools.
Rockwell Maltz: I already love it.
Flutter Mistral: lol
Torley Linden: NEW GROUP DETAILS, LOTS OF SPECIFIC INFO --->
http://secondslog.blogspot.com/2006/05/update-progress-on-group-improvements.html
Rockwell Maltz: thankl you
Torley Linden: minimum group size will be 2 (technically accurate)... maximum groups you can belong to will be 25...
Torley Linden: remember these three words: Members, Roles, and Actions... all will be revealed :)
Rockwell Maltz: ah right
Flutter Mistral: omg, yay!
Tateru Nino: Much yummy goodness.
Ginny Gremlin: Members, roles and actions?
Jeska Linden: :)
Rockwell Maltz: finally
Torley Linden: yes, or MRA for short. catchier.
Torley Linden: heh heh.
Michi Lumin: Actually Torley, 2 is a dyad, 3 is a group ............. i'm just being a bother. don't listen to that. i'm not serious. (though i am accurate.)
Ronald Languish: This will help with the business community in SL a bunch
Tateru Nino: Making a group do more, and go further.
Jeska Linden: dyad is my new favorite word
Torley Linden: Michi, dictionary.com says 2 or more is a group :)
Torley Linden: but i like dyad
Coal Nelson: I want the new groups now just so I can form a dyad.
Jeska Linden: Ok, I've got to get my booty home - do we have anythign else to chat about? :)
Jeska Linden: remember F1 Help F1 Help F1 Help
Jeska Linden: in case I haven't said it enough today...