(note: this has been spell-checked. Obvious typos were fixed, but I left internet-speak alone. I pulled out some extraneous chatter near the beginning, but left the later stuff in for flavor. I should also have ended the transcript two sentences sooner, but didn't. :) )
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Tateru Nino: We'll be getting a few more people in a minute or so, I daresay. But thanks everyone for coming along.
Toy LaFollette: anyone else getting the chat history spam when leaving HI?
Tateru Nino: That's the first item on my agenda :)
Toy LaFollette: whew annoying hehehe
Tateru Nino: For those of you who haven't been to one of these before....Momma Tat is the chair. She tells you to hush or pipe down, then you do.
Tateru Nino: Let other people speak. Be polite and respectful to others, and speak in turn.
Tateru Nino: May as well kick off.
Tateru Nino: First item.
Tateru Nino: LL have fixed the exploit that allows newbies to return to help island.
Tateru Nino: There were two parts to this. Some of them were able to set their HOME there. Others had their home set there and couldn't do much about it.
Tateru Nino: Now, EACH AND EVERY time you leave Help Island, your home will be set to wherever you land, and you will be spammed just like any other new person hitting the mainland for the first time.
Siobhan Taylor: That's the last time I go there for a while then
The Sojourner: oooh not good
Sean Gorham: even the mentors? ick >_<
Tateru Nino grimaces. This is not convenient or fun. It might last a couple weeks though.
Tateru Nino: Newbies, volunteers and Lindens. Everyone.
Ashlee Lawson: Charming
Sean Gorham: i certainly hope they're working on a better solution.
Trimming Hedges: so just be sure to leave Help Island by clicking on Go Home
The Sojourner: Tateru... what if a newbie goes to a less than desirable place and gets confused by the "home"
Lethe Naumova: the only way that would happen is by TP
Lethe Naumova: the signs send people to the WA, and greeters generally know better =)
Angelique LaFollette: Then i think we will get more questions regarding setting "Home"
The Sojourner: Lethe.. what if they went to a place in Find
Tateru Nino: This is a temporary measure. Closing the exploit did not fix the people already affected, who could still return to HI by doing anything that sent them HOME.
Tateru Nino: So...2..maybe 4 weeks to clean up the stragglers.
Lethe Naumova: hmm, true =/
Tateru Nino: Second bit of news is a bit better.
Tateru Nino: Help Island passed the statistical post, and will continue operating for now.
The Sojourner: ??
Trimming Hedges: what does that mean?
Toy LaFollette: woot
Lethe Naumova: the benefits outweigh the costs =)
Sean Gorham: that's great!
Tateru Nino: Not all of you may be aware that help island is an /experiment/ and will last so long as it is making a difference that can be /measured/. I know, anecdotally we're all seeing it doing well, but people who are not there all the time must also be
Tateru Nino: *convinced.
The Sojourner: oh, thought it was a permanent fixture
Tateru Nino: There's a new phase of that experiment that I'll be talking about in a minute.
Trimming Hedges: doesn't seem like there's a big cost to having it?
Tateru Nino: So did I until recently.
Tateru Nino: There is /a/ cost.
Lethe Naumova: Linden time trim, server costs, etc
Tateru Nino: If the HI graduates continue to do better on the metrics than those who go direct from OI to mainland, then it's cost is justified.
Angelique LaFollette: I think if LL is swallowing the Cost of opening, and Maintaining a server for it, they want to see measurable Benefit.
Trimming Hedges: there's some, sure, but the only real extra cost to help island is the server.... the other issues still happened in the old WA
Tateru Nino: Now...more about that metric in a minute.
Tateru Nino: The Greeter Hub is due to go online Tuesday. You may have seen the greeter selection unit in testing yesterday, and had a chance to play with selecting Brent Linden as your greeter :)
Siobhan Taylor: nope, never heard of it
Tateru Nino: Jeska will be briefing the greeters at the monthly greeter meetings on Tuesday, and everyone will be getting their Greeter HUDs to interact with the system.
Tateru Nino: This significantly changes the roles of greeters in the scheme of things.
Tateru Nino: Newbies migrate from OI to HI. Mentors teach them the basics. When they are ready to move on they go to the greeter hub and select a greeter to take them to the mainland, and reorient them.
Tateru Nino: More efficient use of greeter resources than selecting one (or none) at registration.
Tateru Nino: Greeters will be more or less instantly available by signaling their availability through their greeter HUD.
Tateru Nino pauses for questions.
The Sojourner: Some of us have small sandboxes and other educational activities..
The Sojourner: would there be a list distributed to the greeters
The Sojourner: or will they all be shifted to the bigger well known people
The Sojourner: the greeters will have the ability to change the face of interaction with SL
Tateru Nino: That is correct. They also need to be keenly aware that wherever the newbie touches down on the mainland will be HOME.
Sean Gorham: so don't teleport a newbie directly to your skybox... o.o
Trimming Hedges: Can greeters take people in groups? there might be times when there would be several newbies ready to go at once
The Sojourner: Does that mean that the groups system for creating home will be null?
Tateru Nino: That's quite a responsibility...and that's one of the reasons we're trying to get as much information out as possible.
Tateru Nino: I don't think so, Soj. Those groups are about choice, and choice is always on the menu, IMO.
The Sojourner: if they land on group land but aren't a part of the group, will they be rejected?
The Sojourner: do you know what I mean?
Trimming Hedges: yeah possible bug there, the auto-set-home thing could cause bad interactions with restricted land parcels and stuff
Tateru Nino: I don't think so. Right now, my home appears to be set in a store, where I was just before I came here.
Amalthea Blanc: LL may have programmed that to override local settings
Amalthea Blanc: it's still messy as hell tho
The Sojourner: hmm
Tateru Nino crosses her fingers that it's only temporary.
The Sojourner: does that mean that my members may go off land, go to home and end up somewhere else?
The Sojourner: I want to warn them
The Sojourner: or is this just HI oriented
Tateru Nino: This is only for people teleporting FROM Help Island by map or landmark
The Sojourner: ok
The Sojourner: :D
Tateru Nino: Next item. Mostly FYI...
Tateru Nino: We had a bit of a rush on the 8th. We've been average 650 new people per day.
Tateru Nino: On the evening of the 8th, SLT, we got an extra 1000 in about 6 hours.
Travis Lambert: wow
Sean Gorham: holy cow.
Trimming Hedges: SL has been on Slashdot twice in the last week
Ashlee Lawson: Holy crap
Tateru Nino: One land promotion by LL Marketing, one article by Hamlet, one article by Wired, and all linked by Slashdot.
Angelique LaFollette: That's the Power of advertising. :)
Tateru Nino: HI filled up in nothing flat. Altruima expanded the sim limits, but we hovered between 47-50 avs for a few hours.
Sean Gorham: wow!
Tateru Nino: We were working about 8 newbies per volunteer.
Ashlee Lawson: O_O
The Sojourner: is there a way that the mentors can get prior notice when an article is to come out
The Sojourner: so we can plan to help?
Sean Gorham: that's a really good idea.
Tateru Nino: Nobody at LL knew that those articles were due.
The Sojourner: oh
Sean Gorham: >_<
Toy LaFollette: it also swamped LH for some reason and LH has been getting busier and busier
Tateru Nino: People write about us. And they don't always bother to say.
Tateru Nino: Live Help was amazing. Toy had to be tied down for an hour or two afterwards until she stopped baying at the moon.
Tateru Nino grins.
Sean Gorham chuckles.
Toy LaFollette: hehehe
Siobhan Taylor: but that's normal for Toy *wink*
Trimming Hedges: lol
Tateru Nino: And that brings us to the fun part.
Siobhan Taylor: I think she just likes to be tied down
Angelique LaFollette: I DO keep my ropes handy. ;)
Sean Gorham: :O
Lethe Naumova: free food
Lethe Naumova: ?
Tateru Nino: Jeska wants to prove what she knows: That HI is totally worth keeping on.
Tateru Nino: There will be another trial, on or about Friday, Saturday, Sunday next week.
Tateru Nino: HALF the newbies from OI will be sent to the mainland. HALF will go to HI. No choice will be offered.
Lethe Naumova: ooo, scientific
Trimming Hedges: the idea of proving HI's worth is a bit frustrating, but then again, it's nice to see LL really thinking like a business now
Toy LaFollette: I still think we need some of the people that have went thru HI to give some feed back
Tateru Nino: Over the course of the new peoples' first week, their activity on the Lindex will be monitored.
Sean Gorham: i agree... is LL doing any followup on the new residents?
Trimming Hedges: you mean they're going to be measured based on how much currency they buy??
The Sojourner: so it is all tied to premium and money withdrawal?
Siobhan Taylor: I would have loved there to be something like HI when I was a newb
Nathan Stewart: thats a stupid measure
Sean Gorham: you can't just tie it to how much money they buy.
Amalthea Blanc: wow....that is the most ridiculous idea
Tateru Nino: Some of it is, Soj.
Siobhan Taylor: but I guess that was the whole mainland then, LOL
Trimming Hedges: that is fucking insane
Trimming Hedges: because we in HI are going to be telling people how to do things cheap or free
Toy LaFollette: at least back then the parrot gave us some L$ Sio :)
Sean Gorham: they need to survey these people!
Angelique LaFollette: So, are we expected to Push new people to Purchase Linden Money then?
Angelique LaFollette: Ludicrous.
Trimming Hedges: one of the things I like to tell newbies is 'don't buy money right away, understand its worth first'
Tateru Nino: Already people who pass through HI spend more money on the lindex, more time online in SL, and are more likely to go premium.
Sean Gorham: perhaps, but there's more to it than that!
Lethe Naumova: believe it or not, despite our urgings otherwise people who leave help island are already more likely to use lindex and go premium
Lethe Naumova: darn you tat
Amalthea Blanc: this is tilting the whole SL experience into being money-oriented
Tateru Nino: I tell them the same thing, Trimming.
Siobhan Taylor: I'm sorry, but I don't go there to persuade people to spend more money...
Amalthea Blanc: instead of creating content and exploring
Sean Gorham: neither do i, sio.
Lethe Naumova: nobody's telling you too
Angelique LaFollette: I'm there to Help people.
Sean Gorham: i mean, sure, if they want to, that's their choice, but...
Trimming Hedges: I'm there to help them, not get my fingers into their wallets, even indirectly. Yuck.
The Sojourner: you know I think what the previous results are saying is that through HI, we have helped people become more independent
Sean Gorham: i always tell new residents ALL of the available options for getting money, be it making their own stuff, or contests, or lindex, or whatever.
The Sojourner: and they are more ready for land and other activities
Tateru Nino: Nobody is telling you what to do, dears. We are telling you what the circumstances are. You will all act according to your own natures and consciences. Or at least I hope you will.
Tateru Nino: If you can't think for yourselves...I'm not going to do it for you :)
Sean Gorham: i think the problem, tat, stems from the idea that the sole metric of user satisfaction is how much money they buy, and how many of them go premium.
Sean Gorham: i understand that in the end it's all about the numbers, but there's a lot more involved in GETTING them to that point, i feel.
Toy LaFollette: we do have to realize LL is a business and a business must make money or fail..... I also dont think LL would want us to push using Lindex or go premium on HI, just to inform of the options
Lethe Naumova: LL /is/ a business, and the fact that they provide a basic account at all is rather unique =)
Tateru Nino: That may well be a problem, Sean. But we're not the ones doing the measuring. Nor the people that LL are accountable to.
Sean Gorham: my fear is that if they don't see people buying enough L$, they'll decide it isn't working.
Sean Gorham: when it could be that the people coming off HI are happy with SL for some other reason not related to that.
Travis Lambert: I agree, having Lindex purchases as a metric almost insinuates that HI must encourage folks to buy lindens to be defined as successful.... I'm uncomfortable with that
Angelique LaFollette: As am i.
Trimming Hedges: I think personally I'm going to totally forget how they measure, and if HI goes away, well, too bad for LL
Sean Gorham: right. my problem isn't with newbies buying money. my problem is with how LL measures user satisfaction.
Tateru Nino: I presume, Sean, that as with any company they measure it how they are told to, by the board.
Toy LaFollette: I will just ignore the way its measured and do as I have been doing, helping to my best ability
Sean Gorham: ugh. i suppose. doesn't mean i have to like it, or think it's an intelligent decision. :P
Tateru Nino: Concur.
Trimming Hedges: hmm, and here I was liking them being business-oriented, but STUPID business oriented is very different. :(
Sean Gorham: anyway. I've vented enough. :)
Amalthea Blanc: how about measuring HI success by number of contacts, events, time spent in world?
Lethe Naumova: how is it stupid business? =)
The Sojourner: well, look at it another way.. if HI increases readiness to particpate in SL which increases premium status and land usage that validates what we are doing at HI
Angelique LaFollette: Unfortunately, it seems the Most easily tracked means of judging "Success"
Sean Gorham nods.
Tateru Nino: Okay now. HUSH. Time to move on.
Tateru Nino: In any case, that's what's happening. You will all do what you will all do. At least you know what is going on, and that's better than not knowing, yes.
Lethe Naumova: rabblerabblerabble
Sean Gorham chuckles.
Siobhan Taylor: my opinion is, if the only way LL can measure the success of HI is by spending, then it's already failed and we should cut our losses now
Angelique LaFollette: I'm just going to Keep Going.
Tateru Nino: As a result of this, we may have to see about moving people from HI to the mainland fairly quickly. There's only room for 40-50 people on HI. We can fill that VERY quickly if we're getting a solid 50% of the intake.
Tateru Nino: Based on recent averages that would be 325 avs per day landing on HI.
Siobhan Taylor: That's another thing I'm unhappy with...
Tateru Nino: (an average of 13/hour = 325/24)
Siobhan Taylor: if they fill it, then make more... hurrying people to the mainland goes against the whole purpose of HI
Sean Gorham agrees.
Trimming Hedges: (they're not going to be evenly spaced, most likely)
Lethe Naumova: I think that the ratios of people who stay on HI for more than say an hour will be smaller than we're used to though
The Sojourner: that brings me to a question I had
Lethe Naumova: as many of those sent to HI just want to get to the mainland
Sean Gorham: and then there's the newbies who stay on HI for a couple of weeks.
Tateru Nino: To be fair, a lot of our HI clientele don't stay very long. And we'll have a larger percentage of people who are there who don't want to stay.
The Sojourner: Sean.. tht is the point I was going to make and ask about
Lethe Naumova: tee hee =D
The Sojourner: I have met people who are there for 4 days
The Sojourner: and some people that have come to me are in a panic
The Sojourner: (on the mainland)
Tateru Nino: Up to 2 weeks is not unexpected.
The Sojourner: because they are afraid to leave HI
Siobhan Taylor: the people who hang round HI for a few days do tend to strike me as future mentors and helpers too...
The Sojourner: personally, I don't think that should be the role of HI
Toy LaFollette: yes
Trimming Hedges: yeah usually the ones that hang out seem to be the most promising
Siobhan Taylor: I've seen plenty who end up helping the new arrivals
Sean Gorham: yes, it's very satisfying to see that happen. :)
Tateru Nino: I have been speaking to a lot of those people since they left HI and some of them definitely want to be volunteers. Congratulations, ladies and gents...you have set a sterling example.
Lethe Naumova: pfft, I admit nothing
Sean Gorham: heh
Trimming Hedges: lol
Toy LaFollette looks around innocent like
Angelique LaFollette: Perhaps we can Move them to the Mainland faster, and still Prepared if we have a More organized Tour of HI?
Angelique LaFollette: Something fairly standard.
Toy LaFollette: I have got some LH IMs and some remember me from HI, I think it makes them more relaxed
Tateru Nino: It'd be nice to have a couple backup sims, if we needed them. However if we max out, there are still things that might be done.
Lethe Naumova: tours aren't the way to go I think, different people have different interests and learning styles
Tateru Nino: You can reasonably expect about half of our 13/hour expected average to not be much interested in HI. About half will be, though.
Angelique LaFollette: yes, and each of us a different Teaching Style,,
Trimming Hedges: tat it's going to be much higher than 13/hour most of the time, and then much lower the rest of it
Trimming Hedges: people don't usually start new avs at 3 am :)
Tateru Nino: So that gives us 6.5/hour to try to deal with.
Tateru Nino: That's true, Trim.
Trimming Hedges: I think 30/hour during primetime is probably more accurate
Tateru Nino: We get our rushes and droughts. Evenings, Friday, Saturday, Sunday are not big times for intake.
The Sojourner: which makes it a bad time for them to do their sample
The Sojourner: fewer n
Tateru Nino: Daytime those three days is a much busier proposition. Saturday and Sunday day are the busiest.
The Sojourner: ah
Tateru Nino rummages. I've got two more items to cover. Best get to them.
Toy LaFollette: brb doing the pee-pee dance here
Trimming Hedges: lol
Tateru Nino: (Toy, like me, leaves it too darn late)
Tateru Nino: HI got refit yesterday morning. Governor Linden owns most of the objects there at the moment. This is preparatory to a full fitup with autoreturn.
The Sojourner: ahhh that explains
Tateru Nino: Right now there is a partial fitup of autoreturn, but it doesn't respect mentor-owned objects, which is the plan for the final revision.
Tateru Nino: So mentors will have to be cautious to clean up everything after themselves, except things intended to be (semi)permanent. Everyone else will have their stuff handed back, or have to get a mentor to set it out for them.
Trimming Hedges: ah, that's the sort of thing that makes HI cost more
Sean Gorham: on the other hand, setting things up with autoreturn may mean fewer hassles for the lindens, i.e., calling them in to do regular cleanup.
Tateru Nino: The three autoreturn areas right now are the building tutorial area, sandbox and freebies store. No non-linden object is safe in those zones and will be returned.
Sean Gorham: nobody likes being the janitor. :P
Siobhan Taylor: give the HI volunteers returning powers... that will ease the load
Tateru Nino: As I said, some tuning is yet to be done.
Trimming Hedges: what's the timeout on those areas?
Tateru Nino: 10 minutes.
Trimming Hedges: ick
Tateru Nino: Except the sandbox: 2 hrs.
Trimming Hedges: ok that's fine
The Sojourner: k
Tateru Nino: The rest of the island is still on no autoreturn.
The Sojourner: how about the building area nearer the start spot
The Sojourner: is that the same as the sandbox
Siobhan Taylor remembers teaching a class on the stage at oak grove, and watching while the entire stage got autoreturned
Tateru Nino: The west side? 10 minutes, when I looked there earlier.
Trimming Hedges: lol
The Sojourner: that should prob be changed
Tateru Nino: Probably, yes.
The Sojourner: seems like a lot more people build there
Tateru Nino: A lot of people come past the house and stumble on it, before the see the sandbox.
The Sojourner: nods
Toy LaFollette: god I miss stage 4 and oak groove!!
Trimming Hedges: I miss stage 4 too.
Trimming Hedges: had many good times there.
Toy LaFollette: :)
Siobhan Taylor: yeah ... they turned the WA into a griefers' paradise instead of a welcoming environment like it used to be
Angelique LaFollette: I took my first Building Class under toy at Oak grove.
Siobhan Taylor: hehe
Toy LaFollette: problem with moving the sandbox is the 3 of the OI's wouldn't be close
Siobhan Taylor: being under toy at oak grove gould be potentially fun :P
Trimming Hedges: lol
Sean Gorham chuckles.
Tateru Nino: Last item I have - Currently active. Orientation Islands: 10, 11, 14, and 2. OI2 is only getting a fifth of what each of the others are, so you can ignore it when you're counting intake rates.
Toy LaFollette: hehehehehe
Angelique LaFollette: ~Prefers being on top~
Angelique LaFollette: :)~
Tateru Nino: So the ones to watch are the OIs north, east, west of HI.
Toy LaFollette: what am I, a fweaking sammich? :)
Trimming Hedges: well, I imagine it can be arranged, toy :)
Tateru Nino: Oh, that reminds me. You'll notice the logs of these meetings are getting posted later and later. The one for last week hasn't yet.
Sean Gorham: :O
Angelique LaFollette: I think we tried that once didn't we toy?
Siobhan Taylor: I'll have toy on rye please, hold the mayo
Toy LaFollette looks around all innocent like :)
Tateru Nino: I'm interested in a sucker...err volunteer. If nobody's keen on the dog-work of it, then Fairge volunteers and is stuck with it :)
The Sojourner: volunteer for what/
Tateru Nino: Someone to basically, format, trim, do some spelling corrections on, and post the logs of these meetings :)
The Sojourner: oh posting transcripts
Angelique LaFollette: Wait, OI 2 is only getting one fifth of the new people the other OI areas are?
The Sojourner: I am a failure at it.. :(
Tateru Nino: That's right, Ange. I'm not sure why this is. If the other OI's each have 10-11, then OI2 has 2.
Angelique LaFollette: Well,, People are dropped on them when they sign in for the first time,,
Trimming Hedges: tat, I could clean up/post this meeting, but I can't volunteer for others, I don't know if I'll be at them
Angelique LaFollette: The Lindens should look into that disparity.
Tateru Nino: I am led to understand that the disparity is intentional. I'm just not aware of the reasons.
Angelique LaFollette: It sounds like a Software Flaw more than anything else.
Angelique LaFollette: Odd.
Tateru Nino: All the other three are round-robin scheduling.
Trimming Hedges: a bug? in SL? nawwww. :)
Tateru Nino: It's probably another experiment. Not all OIs are identical, for example.
Amalthea Blanc: no such thing as bug, Trim..it's a feature ;)
Toy LaFollette: we have no bugs in SL!!!! those are features!!!!!
Siobhan Taylor: heh
Angelique LaFollette: They are, perhaps Phasing it out.
Trimming Hedges: "Yes, newbie, the crashes while running windowed are on-purpose... SL is a jealous mistress."
Siobhan Taylor: No bugs??? what else do you call something black, hairy, with all too many legs, beady eyes on stalks thet eats hippos?
Amalthea Blanc: lol
Tateru Nino: That's everything on my list. I think we can consider Fairge to be volunteered until she can con someone else into it :)
Trimming Hedges: again, I'm willing to do this week, but I can only commit to this one
Tateru Nino: That would be nice, Trim. Appreciate that.
Trimming Hedges: ok, so I'm doing it this time?
Tateru Nino nods. Go for it.
Tateru Nino: Now, does anyone want to bring something up for discussion? My legs get tired up here, talking at you all. :)
The Sojourner: hmmm when is the next Mentors meeting?
Siobhan Taylor: not really...
The Sojourner: (now that I have an SL calendar)
Siobhan Taylor: we need to do something about the horrendous timing of jeskas mentor meetings
Siobhan Taylor: which I can never get to
Trimming Hedges: well I'm still wondering how the greeter system will work when there are more newbies than greeters
Trimming Hedges: will they take groups?
Lethe Naumova: many newbies will choose not to use the service, I think
Toy LaFollette: oh god, I'm turning into a Canadian, I'm watching hockey !!!!!
Lethe Naumova: could be worse, it could be curling
Tateru Nino: It's possible for a greeter to handle more than one, I believe, if they set up right.
Toy LaFollette: I like curling hehehe
The Sojourner: .. when is that meeting?
Tateru Nino: The monthly meeting? Would be the second of March, I think. Unless anyone knows any differently.
The Sojourner: ok
Siobhan Taylor: all I know is it will be about 2am
Tateru Nino: First Tuesday of the month.
The Sojourner: ok
Tateru Nino had to get up at 3am for this one :)
The Sojourner: one last question...
The Sojourner: has anyone had trouble with the tutorials?
Angelique LaFollette: I'm Canadian, and i Loathe Hockey.
The Sojourner: the scripter told me there was a problem and I couldn't find it
Angelique LaFollette: I watch Sumo Wrestling.
The Sojourner: the building tutorials
Tateru Nino: I haven't used them since they were repackaged into their new casings.
Tateru Nino: Anyone else?
Angelique LaFollette: I've been using the Tutorials myself, and i haven't had any troubles.
The Sojourner: ok..
The Sojourner: I wont worry about it then
The Sojourner: thanks
Trimming Hedges: I used them the old way and they were fine, I haven't done anything with them recently
Tateru Nino: As far as the weekly meeting goes, I'm not going to schedule one next week. It will be the week after, AFTER the HI experiment.
Tateru Nino: No sense dragging volunteers away right in the middle of that.
Toy LaFollette: this is womens Olympic hockey :)
Toy LaFollette: 4-0 USA over Swiss
Tateru Nino: Any of you who don't have a volunteer's communicate/card and info card for HI and /wants/ one, IM me afterwards.
Tateru Nino: Last chance to have something to say...otherwise we'll all get back to our respective work and/or play.
Trimming Hedges: I have one word, just one word....
Trimming Hedges: plastics.