You Want Feedback?? I'll Give You Feedback!!!!!!!!!

Here is some real, heart-felt, honest, non fan-boy/girl feedback for you:

I believe that the SL 1.10 update stinks - totally, absolutely, thoroughly, unquestioanably, undeniably stinks! [While "stinks" is not the first descriptive word that comes to my mind here, I have chosen to use it so as not to provide some LL moderator an easy excuse for suppressing the truth by deleting this post. Nuf said.]

Before 1.10 my system handled all that SL had to offer very well. Now, thanks to some unintended quirk in 1.10 I am unable to play at all because for me the game crashes almost immediately upon entering the world.

I have had four telephone sessions with SL Tech Support and have an open email ticket remaining in which I have received the initial "do a clean re-install " advice.

So far I have:

1) Installed the latest manufacturer drives for my hardware.

2) Reset my firewall to allow maximum permissions to SL 1.10.

3) Totally disabled my anti-virus, firewall, and anti-spyware during
attempte to play.

4) Uninstalled all prior versions of SL including the preview 1.10
version.

5) Manually deleted all file entries and registry entries of SL that had
not been removed by the uninstall program,.

6) With anti-virus, firewall, and anti-spyware disabled, re-downloaded
and reinstalled SL 1.1.0

7) Reduced all performance settings to the bare minimum, significantly below those
that I had used sucessfully with SL 1.09

Rolled back my video card drivers to the earlier version.

7) Redownloaded and reistalled the latest video drivers.

Reinstalled SL and all my drivers and tried to play SL and all my drivers with my anti-virus. spyware, and firewall completly uninstalled.

Tried to play the game with my charater wearing no accessory
attachments.

9) Cussed. cried and pounded my head on my desk.


I own thousands of US Dollars worth of land in SL and I am currently paying Linden Labs $300 per month for the right to play. Now I can't even get into the game to sell my land so I can quit and stop my ridiculously high subscriptiuon fee which currently is giving Linden Labs $10 USD per day in exchange for nothing but aggravation.

So there is some honest heart felt feedack for yuh.

And please don't tell me to or move this post to Technical. I have posted there for the purpose of getting help. This here is Feedback!! Nothing but pure unadulterated feedback.

Am I angry and disgusted??? You bet I am.

This situation has existed for days now . Mine is not an isolated incident. There are numerous posts and reports on these Forums from other players who also are now unable to play cuz of crashing since the roll-out of 1.10. YET THERE HAS NOT BEEN ANY OFFICIAL ACKNOWLEDGEMENT BY LINDEN LABS THAT THIS ISSUE EXISTS. We do not know if anyone in authority at LL even knows about this issue. That is what feedback is for. To aprise those with authority the necessary informatiion to assure the quality of and improve their product.

Windows XP Home SP2
Velocity Micro Gamer's Edge PC
Nvidia 256 MB 7800 GT
AMD Dual Core 3800+
1 Gig Ram
Hi-Speed Cable (direct connectiion/no wireless)
Zone Alarm Security Suite 7

Did you do a CLEAN install of your drivers? Placing a new driver over an old driver is not always good.

I always use Driver cleaner, or custom utililties to clean any driver before I install a new one. So give that shot.

I know alot of people having problems with Avatar Vertex program, which will be fixed. But after that, since 1000s are ok, must be something with the 100s that are not.

I know nvidia seems to have take a FPS hit, while ATI seemed to get an increase.

I always clean install drivers and picked out motherboard, memory and video card that had no issue with each other. And I have all feature on in this new version on, and no issues, have not crashed and see a 10-20 fps increase, so very very happy with this new version.

Just before this version, I uninstalled 1.9, cleaned registry, cleaned uninstalled my video driver. Put in new video driver, install SL 1.10, and have been fine so far. Not saying that all is perfect, but in a PC world it is hard, as millions of hardware combination, and not all work well together.

Hope your issues get fixed soon, and can get back to playing without these issues.

This is really weird.. Yesterday, immediately after the upgrade, I got logged in and everything worked great and I was happy as Larry with the upgrade.

Tonight, I've crashed, got an optional update that was offered after my crash, and then crashed, crashed and crashed again.

I am in the process of doing a "clean install", but somehow, I think this isn't going to help.

What I really don't get, is that I was on for HOURS last night without issue. What changed all of a sudden!?

Geoff.

they are ignore us.they dont care about us i tired to try tell and tired to send posts to forum.and this is not a ''drivers issue''when i load catalyst ''6.3''drivers sl says we recommend to use 6.3 catalyst.when i roll back my old drivers ,accepts easly and able to login.when i am login protected empty area sometimes i am staying in 10 min without doing anything.but if i try to login high traffic area after 3- 5 sec.crashing.

Geoffrey:

I had a similar experience yesterday. I was crashing all throughout the morning. But then in the afternoon I was able to play for 3-4 hours with only a few sporadic crashes. I thought for sure that Linden had fixed the problem. But then at night the crashing came back as bad as ever and today the crashing for me is the worst. I am crashing almost the instant that my avatar rezzes in the world.


What yesterday agfternoon's ability to play for a period tells me that is that the problem is clearly server side.

Funny, but I was thinking the very same thing.

I seem to be crashing more in some sims than others too. Mostly crashing in the sim where I live. Yes, I do spend more time there than anywhere else, but it still seems like a big coincedence to me.

Tried the fresh install by the way .. No different .. though I did manage about 20 minutes play before it died on me again.

Ah well .. I'm away for a couple of days in RL .. When I get back, I'm hoping for an update that solves these issues (even if it's just a server-side update that has taken place) ..

Fingers crossed it gets fixed for us both!

Geoff.

What combinations of settings have you tried, have you tried switching off vertex shaders, avatar vertex program, turning down lighting or similar options?

You're not alone.
Everything during the new update seemed to be working juuust fine.
Then they put out the brand new release today.
Everything just went to heck in a freaking handbasket. Now as soon as I log in, the thing freaking crashes.
I don't want to be cut off from SL, this is one of the highlights of my day to get on here and spend time with my friends...

I know this has been very frustrating. We're combing through the crash reports to understand what the problems are and believe me, we'll get them fixed as soon as we can. Any additional information you can give us with respect to your machine config and driver status is helpful. And please keep those crash reports coming.

Does that mean sometime within this decade?

As all know with many features changing from software to hardware support only the driver requirements SIGNIFICANTLY changed in this version of Second Life. Depending on how computer savvy you are you might have your system set up clean and it be a legitimate issue or you might not.

My advice if you want to truely eliminate all posibilities is this.

1. find out your motherboards BIOS version and check for / install BIOS updates first.
2. if running Windows COMPLETELY wipe your hard drive, repartition, reformat, reinstall it from scratch (along with reinstalling all security patches)
3. download latest mother board driver and possibly CPU optimization drivers (this is not the same as BIOS and BOTH need to be done).
4. disable internet explorer and use a slighly more secure browser. FireFox is my choice to prevent active X even being accidentally loaded but Opera, Mozilla, Netscape or whatever is fine too. Just not Internet Explore (and kill Outlook Express too) as both have memory buffer issues that can corrupt your system.
5. download latest graphical card drivers
6. ensure your ROUTER (if one is used) has its FirmWare version updated. Also make sure you have latest network drivers for your brand of NIC.

Make note that depending on your specific graphical card the LATEST driver may be unstable and you might need to go 1 or 2 revisions BACK from the latest.

Only if you know for certain your Bios, Mobo, NIC and GFX drivers are all perfect, router upgraded and your operating system is CLEAN and free from IE based corruptions and viruses can you put responsibility off onto the problem Being LL's. For your sake i hope you are wrong and that doing th ose steps will fix your problem. If not you have my sympathies.

And where did that information come from ?

LL told us that all they SIGNIFICANTLY changed were the drivers....

Much like the current release did not mention anything about a move of inventory to a faster database ( yet when i tried - YET AGAIN ) to log in this morning my Inventory was moved.

LL didnt tell us that the last release of the preview grid was different from the one installed live - yet people who worked on preview are unable to work in live...
LL didnt tell us that they had changed encryption until someone cried foul...
LL didnt tell us they had changed llMapDestination until someone cried foul...
the list goes on, and on , and on.

I believe my eyes - not a software release that is frankly not worth reading.


Something else was changed and it was has nothing to do with the drivers.

That is also feedback.

Thanks for posting, Robin!



Does this mean that LL now accept something is not right, other then end-user's graphics drivers? Would certainly be a relief to think so.

I'm running a fairly low-spec system (although still inside the minimum requirements - the exception being my OS, which is actually 2003 Server) .. This kind'a puts me off asking directly for support, as I can imagine the response being "we don't support 2003 Server" despite it being pretty much the same as XP when used in this context.

PIII 933mhz with 768Mb RAM and ATi Radeon 9250 256Mb.

Like many others, I obtained the latest (Catalyst 6.5) drivers, removed old and installed new with anti-virus realtime switched off. I also tried clean installs of Second Life client etc.

Since yesterday's update, I have only crashed once. However, my experience tends to show that how many times you crash depends on how much activity there is in your location - to put it simply, how much textures have to load.

If I log in to SL in one place and stay there until everything's loaded up, I appear to be quite stable. If I then TP (or move) someplace where a bunch of textures need to load up again, my client will sometimes crash - especially if I start working before my local environment is fully loaded (e.g. camera focus changes, editing objects etc.)

Mostly, my crashes have occurred when "forcing" textures to load by either focusing on them, or editing an object where the textures have not yet loaded. I also wondered if the issues might be related to the SL caching. The first release of 1.10.0.32 was the first time I ever saw caching actually WORK! Since then, it's gone back to a world of grey when I login and everything having to load up again.

I crashed only once with the first release, and when I logged back in I was prompted to get the optional update .. which I did. After that, there was crash after crash after crash - although, as I mentioned before, waiting for stuff to load before doing anything appeared to provide some stability - so long as I stayed in that one place!

Just thought I'd post with as much info as I could muster - in the hopes this helps LL to get to the bottom of this.

As others have said, there are a lot of people experiencing these crashes who DO NOT post on the forums. I have actually been suprised how many of my friends didn't mention their crashes until I told them of my problems and questioned them about it.

Geoff.

I downloaded the update, and had sl crash on load over and over again, never managing to get into sl. I started to pay attention to when during loading it crashed and noticed it was as quicktime was loading. Since I had just downloaded quicktime 7 (or whatever the latest version # is) I took the chance that maybe this was the cause. I unistalled quicktime and installed an older version and since then sl has worked without fail.

Hok, just checking here... you've got crash reporting enabled, right? It's absolutely critical that your client reports its crashes, otherwise LL can't figure out what's going on for you.

You may have hit the nail on the head there Tavon.

Us people on the Mac end were having problems with QT also. Turns out there was a QuickTime update in just the past few days that fixed it.

Try the new updated QT and see if that works for you.