Logging In

hi, I own my account, and think it a very reasonable price to pay for a online game. what I currently have a problem is that when I change clothes, I sometimes have to relog to get them to rez on my screen. not a huge problem. the _real_ problem is when the grid goes down, and I have to wait, without knowing the grid is down... you have a nifty feature that allows me to see (supposedly) when the grid is up.. and another nifty feature that tells me I am having issues logging in (as if I did not know) and that I should try back in five minutes..
it is _very_ frusterating when I try back in five minutes, and it says "try back in five minutes" again... for the last half hour I have been playing this game... only to have it tell me this last time "we are having problems, and are only allowing admin to log in" ... well, why didnt you tell me that a half hour ago? I could have been playing WoW or something...
Ils

Probably because the grid was having asset server issues and they JUST closed it 10 minutes ago?

This is what http://blog.secondlife.com/ is for. S'why they show a link to it everywhere.

yes, it finally registered as offline about ten minutes ago... nice they noticed it was offline...
and yes, I am aware of the blog, but being as nothing showed up on it before they started not letting me on (and yes, I feel I have a right to be selfish as I pay for this game) I think my original point still stands... at least tell me when I am not going to be able to log on for a hour or two, instead of making me wait the first half hour or so five minutes at a time!

Yeah, I know the feeling. They didn't even warn us before they logged us off. It was just, "You have been logged off" and said they were having hardware issues. Yeah.. a warning would have been nice, especially since I was in the middle of typing a long-arse paragraph to someone on a topic we were discussing about how cool it would be to be able to dress up and run around IRL like we do on SL. XD

As for paying for it.. well, we all do for a big portion. I own a 4096m plot, I just finished building it (for the most part.. a large forest place with tree houses and stuff, all kinds of ambient background sound effects. Costs an arm and a leg to upload stuff, y'know.) And yeah, the blog wasn't immediately updated. But rather than get pissed off as I see so many people doing, I waited patiently to see just what was going on.

Frankly, if anyone complains to LL about a the grid going down to a computer dying because of hardware issues, just think about what they're going through. Someone in their office is probably pissed off at the computer that broke - I know I get pretty pissed when I buy a part for my computer and it fails me, causing me to often go days or sometimes even a week or more without my baby functional.

This is just something that happens. A flaw in circuitry cannot be detected and worked out so easily as we wish it could. When a computer part craps out, there's nothing we can do about it except replace it and be patient.

hey, I know about servers going down, I play EQ!!!
I just find it annoying that I got no warning till after the fact... that and after reading more of the forums, I realize that my issue of having to relog to get things to rez is not my problem alone...
Ils

Think about it. If they are having "asset server issues" think of what that could mean.

Maybe someone hacked into the asset server and was stripping people of their assets. The results of which could be devastating.

I mean, people pay money for their assets and if someone just flushed them all away, Linden would be owing a lot of people money.

Of course they most likely have backups, but how recent would they be? What if you just bought something huge, then due to some major foul up with the asset server you lost it and there was not backup run yet. Wouldn't you want your money back?

Does anyone know what is really going on right now? What is the issue? The blog is so damn vague.

No, they wouldn't owe people a lot of money. Read the TOS.

The message in-game said they were having a hardware malfunction. From what I gather, they had something physically in the computer burn out. This isn't an official answer (I'd say ask the Lindens, but they have comments off in the blog. Which.. makes no sense to me, what's a blog without comments?). Anyways, hope this helps a bit, at least.

Unfortunately your lucky to see an entry in the blog an hour after something happens so it is rarely a help until well after the problem has hit everyone.

It's called patience. Sometimes it takes a bit to figure out what's going on, especially if it's something that causes people to scramble in trying to do just that.

well, we were up for what? five minutes...

Coming from someone that appears rather new (your last post being your fourth one, and your first post being a complaint), I can sorta see why you're having a hard time understanding what's going on, here. Look around the forums a bit. See all those other complaints? (Even some of mine?)

Point is, there's alot worse to be complaining about than just this night's random computer problem. They thought they fixed it and it turned out to be wrong. Hell, even I have that problem sometimes.

Addendum: Just be glad this isn't one of those updates where they broke all the usable features to the point the grid is down for 3 & 4 days at a time.

yeah, I am new here... been to busy with EQ for the last five years to pick up something new like this.
decided "what the hey, why not" a few weeks ago...
Ils

I don't mind the system going down....(although it seems to go down all too frequently), in any event I get that it's just a game. I would just like a few moments notice. Sometimes they do let you know then other times they don't. Maybe sometimes they "can't" let us know, I don't know. The one thing that I notice is that everytime they go down or do an update...the system works terrible afterwards. I can see that SL is always going to be a "work in progress" so perhaps it's never going to be without cliches and we either live with it or go find anyother hobby.

all MMORPGs are works in progress, I just find the whole "come back in five minutes" for the first half hour really annoying... if a computer catches on fire, dont tell me that, say "hey, its going to be tomorrow afternoon sometime!"
even EQ tells its customers when things are going to die on them the vast bulk of the time.

If it was actually a hardware failure, they physically wouldn't be able to give "a few moments' notice".

Something fries/melts/blows (I HATE that smell!) and pow, the grid is down. No one can give notice for something like that, unless they have a really powerful crystal ball where they can see perfectly a few minutes into the future.

I feel very sorry for the techs right now. Not the heads of LL, but certainly for the techs who have to clean up the mess.

Actually, since it was JUST the asset server and not the IM/Chat/notice servers or whatever they call the cluster than handles that, they could have sent a notice. They were tipped off by a sudden slow-down in everything rezzing, things wouldn't save and other such issues.

Just an odd little side-note. I hit 69 posts with this comment... not that that has any relevance, but it's kinda funny.

[9:43:39 AM] N says: Froze to black screen. Going to try last location log in.
[9:43:57 AM] K says: ok

[9:46:06 AM] N says: "You must have an account to connect to Second Life. Go to www.secondlife.com to create a new account?"

[9:46:20 AM] N says: retrying
[9:48:50 AM] N says: this time login to last location I am stuck on Connecting to Region ...

[9:49:03 AM] N says: will try same login again, then maybe home
[9:53:02 AM] N says: ok, looks like I am back on

[9:54:28 AM] N says: Spoke to soon. I am all here and underwater, which I would expect after crashing off the boat.
[9:54:54 AM] K says: I saw you for a minute
[9:55:04 AM] N says: Can't do anything other than rotate in place. Can't fly.
[9:55:06 AM] K says: You seem to fine me.
[9:55:40 AM] N says: what are your coordinates?
[9:56:04 AM] K says: 234, 234, 22
[9:57:08 AM] N says: I am at 193,227,18 ... odd that you can see me. Minimap shows that I have crashed so won't bother trying IM or chat.

[9:57:33 AM] N says: I will try to log on at home again
[9:57:48 AM] K says: ok
[9:58:14 AM] N says: exited to windows ok.
[9:58:31 AM] K says: ok
[9:58:34 AM] N says: restarting SL, going to try to login at home.
[10:00:37 AM] N says: OK home is good. I'm all here and can move. Let me try an IM to you asking for TP.
[10:02:50 AM] N says: OK, looks good, all here, IM and chat both work
[10:03:01 AM] K says: yes
[10:03:59 AM] N says: and I can move around and fly. Problem "solved" after 20 min ... ready for the next crash. Not as bad as it could have been.