Amethyst Rosencrans
Registered User
Join date: 24 Mar 2005
Posts: 87
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02-04-2007 17:24
I am a bit frustrated because in the past week I have lost at least 5k inventory items. This is a gradual loss, that is unexplained. I start noticing my landmarks (that I made) going missing and have been watching my item count going down each day.
So far with the latest release I am having these complaints:
Missing inventory llFRand() causing issues Offer Teleport button useless Crashing at login when I don't clear the cache Attachments showing in multiple places... sometimes meters from where they should be My sims crashing dozens of times a day
Lingering problems from previous versions: Attachments appearing at the center of the avatar Items getting lost when transfering between objects and inventory Failure to rez errors causing lost items Unable to create inventory errors losing items Object missing from database errors Objects unable to be attached which then cause "attachment pending for that point" Objects failing to be delivered between sims Object to object emails getting lost Failed teleports Attachments failing to save when the sim (or viewer) crashes
What is being done about these problems? When can we expect fixes? Will these lost items ever return?
I am a very dissatisfied resident because due to my business I get dozens of complaints a day about these issues which are not my fault. If you would like to pay me to provide tech support for your faulty product that would be nice because I am constantly doing so.
I waste so much time replacing items and doing support because YOUR product is faulty not mine.
I understand that this is a continual evolving platform and expect some issues from time to time but for every one thing you "fix" a dozen new problems come up, and these major problems that are being continually reported never get fixed. Instead we get, "Check out the new look of our blog!" every two weeks.
I know my pleas are likely to go unheeded but... please please PLEASE address these issues with top priority. Or alternatively I will stop complaining if you start paying me for my providing tech support for you.
I am not even going to go into the perceived faux pas from your policy issues in this post, but I can fill another post with complaints about your business decisions.
A very unhappy Amethyst Rosencrans
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Saucey Barbecue
I Nommed yer Girlfriend
Join date: 10 May 2006
Posts: 254
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02-04-2007 18:14
Having been a customer of Ms. Rosencrans who unjustly implied that she was at fault for Linden Labs shortcomings, I want to second her feelings that LL has fallen FAR short both in customer service and in policy decisions.
You people REALLY need to get your act together. I understand you're trying, franky I'm more than impressed with the improvements shown by the First Looker, but customer service is still woefully inadequate, even apparently non-existant.
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Riann Maltese
!@%$#
Join date: 20 Jul 2005
Posts: 35
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02-26-2007 22:54
Riann Maltese is displeased enough to talk in 3rd person.
"Items getting lost when transfering between objects and inventory" Riann gets this one ALL the time for now going on the 5th month. Lindens tell the customers who complain to complain to me about it, and beg for replacements. Riann been benevolent for now 5 months and Riann is getting rather annoyed at it.
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Darien Caldwell
Registered User
Join date: 12 Oct 2006
Posts: 3,127
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02-27-2007 12:50
yes, what they said...  The blue dialog problem should have either been fixed or that first look client should be pulled from distribution. I'm daily getting new people, their first day in SL, and they are using that @#%$ client and asking me why they don't get their purchases. Then I have to wait a day until I can even see if they actually bought anything, as the Transaction history is so behind on the website. I'm spending all my time doing this stuff instead of working on things I should be. It's just incomprehensible.
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Talarus Luan
Ancient Archaean Dragon
Join date: 18 Mar 2006
Posts: 4,831
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02-27-2007 13:51
For the FLC issues, we just posted a big sign over our vendors which says "Sorry, we're not responsible for losses due to the use of untested beta software."
Still get people who are upset, but we just say "It's not our fault; please go yell at the people whose fault it is: [email]support@secondlife.com[/email]".
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Marine Kelley
Your cutest PITA
Join date: 19 Nov 2006
Posts: 111
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02-28-2007 02:00
I second you Amethyst, these problems really hinder business and are a major time and money waster. How many items do I have to replace because sometimes they're "lost" into oblivion when Dropped onto the ground, retrieved into inv, worn or even given to a friend... And no Search in the inv nor digging the Lost and Lost folder does a thing about it. Getting more and more complaints every day, wasting more and more time every day. And sometimes I get a message one hour or even one day later saying "I've found my lost items ! Woot !". What can I say, I go "okay then consider yourself lucky to have 2 items for the price of one, now go make a friend of yours happy" and I feel screwed.
But my major gripe is here : Please LL, provide us content makers a way to ensure an item is actually delivered or actually declined, or actually lost in the process of a purchase. For the time being if a purchase fails the money still gets transferred and there is no way to be sure the item has been really lost or if the customer wants one more for free. So far all my customers have been true to their word but I know it happens.
Oh and I'd also request a way to know if llGiveInventory is successful or not, that is if the avie who receives the inv has accepted or declined the offer. It would be a major improvement for automatic scripts and items upgrades.
Thank you.
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