Here's a pleasent surprise :)

Wow! I am surprised to see this when I woke this morning and Milo Linden sent a letter saying they were going through old bug reports from the 1.13 viewer.
Although the problem has been taken care of, it is nice to see that a step in the right direction is being taken
It is an auto response, but even at that any acknowledgement is better then none

Just sending out a thanks to the Lindens who don't get much praise these days

Sincerely,
Jez

ok.. my excessive use of smiley's garners me a 10 yard penalty for being to damn happy ..

Heh nothing wrong with smilies

Milo

I got them too. I went through each one I got and thought about whether or not I'd seen the problem recent.
Some I had, others--such as the alt-key issue--had disapeared.
For the ones that still existed, I logged in and bug reported them again.

lmao i think its funny no one addressed my issues 6 months ago now they want to finally i dont even have that shop an land any more what a big chuckle i got this morning i really needed one its like a dollar an a day to short (ty for responding milo since your the only one that ever had on my subject on that issuse )

I'll just weigh in and say that I'm not 100% happy about this practice. I just got about 15 of these notices, and they all have the same form letter telling me to check if the bug still exists and resubmit if it does. First of all, I don't really remember what most of these bugs are because all I have to go on is the subject line. Since bug reporting doesn't come from my email client, I don't have any record of what the bug actually was, and sometimes it's hard to remember from my subject line.

Also, I kind of get the feeling of having had some of LL's work shoved off on me. I feel like they've run through and closed all old tickets as a matter of course, and the burden is on ME to check if the bug actually still exists. I haven't looked through them all yet (it'll take a lot of time to test them all), but I saw at least one that's still a major issue in the public Jira. I feel like this isn't a wonderfully effective way of dealing with bugs.

Hi Lex

I can understand how you feel, From the feedback i've had so far people see it more positive than negative, although people arent happy thats its taken so long to reply to these reports, most people are happier that we're replying to them asking for more help rather than just silently closing them as old dead reports.

As you can understand once we've been through the majority of tickets, the rest are mostly duplicates of issues we've already either fixed or have on record.

Of course the public jira will help considerably in this as the chances of duplicate reports are lower and if they do occur people seem helpfull with linking those reports together, and we can better prioritize our time to actually reproducing and importing the issues for the developers to see.

Milo.

I kind of have to chuckle at seeing someone saying " Yay, LL took 6 months to reply to my bug report! " But I guess it's true, at least they replied

Well ya, I suppose it is funny.. But I try to look at the positives.. However small they might be

Yeah, really nice. First you send the 15 bug reports for First Look back, because now it's the standard viewer (still has the same bugs) and then you ask for even older bugs. With a single headline only, I have to find each single one again with trying out and if I have reported them we have a new version and I get them all back

Hehheheh same here 1.13.?.....better late then never hehehe love those bug reports

altho i am pleased that someone over there in linden land does relise there are ppl reporting bugs i dont really see the point of this ..

here is someone taking time out to go tru old bug reports and send out emails, basicly telling us



dont get me wrong tho i do apperciate the attempt

It was an automated mailer, apparently you all missed that.

i didnt, but it still took someones time to setup

Yes, it did take someone's time to set up, but the reason it says "we don't know if this bug still exists" is because no one's actually reading the bug report--if it's one of a thousand duplicates for something that was fixed and it didn't get cleaned out, then it just needed to be deleted. If it hadn't been fixed, they want you to bug report it again so it gets in the system after they flush it clean.

They don't have time to read them all.
Edit:
Don't know how the program was set upon the bug report list, but regardless, it took over four hours to send that reply to everyone. 1:19 AM was when I got my first. 5:36 AM was when I got my fourth and last.

Sure it was. But somebody had to start the mailing.



Ok, then remove that menu entry 'Report bug'.

Start flame:

Are you the devil's advocate that you're always opposite to the other posts here? Paid by Linden Labs maybe? (you can flame me for that)

End flame.

Yes, but it doesn't mean that they know what's in the reports.



No, they wanted to clean out any reports that weren't valid anymore without having to spend days (if not weeks) looking through them all. As I said, it took over FOUR HOURS for an automated script to do it for them, and I'll bet you it grabbed the title and the email address and sent it's text on its merry way.
(A perl script I have can traverse 100 web pages grabbing several pieces of data from several locations on the page (in this case it was the US patent database--patent number, issue date, # claims, # references, # referenced by, etc.--that's 50 patents and 50 "referenced by" pages) in under 10 minutes, four hours worth of work at the same speed is 24000 web pages. Same amount of work by a human: almost 17 days of non-stop work)



I play the devil's advocate, that is all. Frequently because "good ideas" come up all the time that have been been debated to death and proven "impossible" (feature suggestions mostly).
I don't counter everything, though when I don't I frequently don't have anything to say. I don't bother posting "me too" or "sound good." I like quality in my posts.

98% of the people complaining don't read the responses from LL, all they want to do is look cool in front of their friends and appear to be contributing to something worthwhile.

Ergo my post is true.

I liked it better when we thought LL had actually read the reports after 6 months. Now you're saying they didn't, which means several of the OP's smilies need to be retracted.

No...because he WAS aware that it was an automated responce.

Well, my point is why smile at that? All those smilies were misleading. I feel violated... lawsuit time!

How about my inventroy that half of it was lost when you lindens did that data move weeks back. I sent 5 mails over that itme and followed the instructions on the blog about reporting the inventory loss form that day, that not only I but others lost inventory form that data move.

So I finally got reply weeks later saying clear my chache... WTF??? the half of my missing inventory isn't going to magicly reapear weeks after the date move by clearing my cache, When i clear it everytime.

I maild you all back after getting that lame reply, and guess what.... Still my inventory is missing still no more rpelys.


You all still haven't done anything about it.