I know that most ppl here think that the new AR systemworks great, and up to a certain point, I agree. It does work fast....however, I'm hearing more and more ppl who's accounts are disabled. And they have no clue why. As I already stated in another thread, a very close friend of mine was accused of being underaged. Someone filed an AR against her and poof! Account gone....Imho this is not how it's suppose to work. Anyone here that knows me, also knows that I'm not the person that rants for no reason, but this new AR needs some attention by LL. Banning ppl and not giving reasons is a matter of common courtesy, but banning ppl who are falsely accused is much worse!
Mandy C
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Mandy Carbenell
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Join date: 27 Dec 2006
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05-02-2007 02:02
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Mandy Carbenell
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Join date: 27 Dec 2006
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05-02-2007 03:01
[email]support@secondlife.com[/email] Seems the only adress to use in cases like this. Just thought I'd add...
Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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AWM Mars
Scarey Dude :¬)
Join date: 10 Apr 2004
Posts: 3,398
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05-02-2007 06:41
Oh sorry Mandy, I stumbbled into your thread without realising it was a personal question .. response thread...
 .. j/k...It would seem that the LL team has decided that the best way to remove anyone potential of asking questions of them that aren't programmers, is to decompile the system.... before long you will have to speak machine code to support.. Dear 110111100001, 1001001111, 100100111 1001111000 100100111111 10011111111 10000000 00111111 00111111 Responses in in HexDecimal only please!!! _____________________
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Mandy Carbenell
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Join date: 27 Dec 2006
Posts: 847
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05-02-2007 06:49
LOL AWM!
Actually I emailed Torley and Lucy Linden and got a very quick response, so thumbs up for that! Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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AWM Mars
Scarey Dude :¬)
Join date: 10 Apr 2004
Posts: 3,398
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05-02-2007 06:54
Good for you
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White Hyacinth
Registered User
Join date: 15 Nov 2006
Posts: 353
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05-02-2007 07:07
Actually I emailed Torley and Lucy Linden and got a very quick response, so thumbs up for that! Well I am glad you got a quick response. But we cannot all directly mail the Lindens. My SL partner has been locked out for 7 days and he was not able to get any response from the support email or the phone helpdesk. It just cost him a lot of money to call a non-tollfree number from Brasil just to be ignored and/or put on hold. Clueless as he was to the source of the problem he contacted his ISP who tried to help him, to no avail of course, since LL had apparently blocked his MAC-address. If LL had be so polite to tell him he had been blocked and why and for how long, a lot of cost and frustration would have been saved. After exactly 7 days the problem was suddenly solved. It has clearly been some sort of punishment, but we still have no clue why. If you go to puppy school, you learn that is no use to punish your dog if the poor beast does not know why he is being punished. All that will do is alianate your pet from you. Maybe we should send the Lindens to puppy school? |
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Mandy Carbenell
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Join date: 27 Dec 2006
Posts: 847
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05-02-2007 07:15
Well I am glad you got a quick response. But we cannot all directly mail the Lindens. My SL partner has been locked out for 7 days and he was not able to get any response from the support email or the phone helpdesk. It just cost him a lot of money to call a non-tollfree number from Brasil just to be ignored and/or put on hold. Clueless as he was to the source of the problem he contacted his ISP who tried to help him, to no avail of course, since LL had apparently blocked his MAC-address. If LL had be so polite to tell him he had been blocked and why and for how long, a lot of cost and frustration would have been saved. After exactly 7 days the problem was suddenly solved. It has clearly been some sort of punishment, but we still have no clue why. If you go to puppy school, you learn that is no use to punish your dog if the poor beast does not know why he is being punished. All that will do is alianate your pet from you. Maybe we should send the Lindens to puppy school? Imho thats the worst part, not knowing why. If my account was blocked I'd be losing money everyday and if I wasn't told why I'd be extremely pissed off! (excuse the French) That's why I started this thread, to see if more ppl have had experiences like you just described. Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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AWM Mars
Scarey Dude :¬)
Join date: 10 Apr 2004
Posts: 3,398
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05-02-2007 07:39
Seems strange they would block a MAC address, thats a internal router asigned identification for networks, and you can change that easily. Maybe they blocked the IP address, although thats risky as some are outlets for Proxy networks, or as in the case of routers, can support many users from one IP... you can change your IP as well.. (if you know how)... so can't see how or why, they could/would do that.
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Why do you only see typo's AFTER you have clicked submit? ** http://www.wba-advertising.com http://www.nex-core-mm.com http://www.eml-entertainments.com http://www.v-innovate.com |
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Mandy Carbenell
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Join date: 27 Dec 2006
Posts: 847
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05-02-2007 07:58
Seems strange they would block a MAC address, thats a internal router asigned identification for networks, and you can change that easily. Maybe they blocked the IP address, although thats risky as some are outlets for Proxy networks, or as in the case of routers, can support many users from one IP... you can change your IP as well.. (if you know how)... so can't see how or why, they could/would do that. I know that the most common way to ban/block someone is by IP address, but that could be avoided by those with dynamic IP's. Blocking a MAC address seems silly indeed. Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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Draco18s Majestic
Registered User
Join date: 19 Sep 2005
Posts: 2,744
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05-02-2007 08:20
Blocking a MAC address seems silly indeed. MAC addresses are supposed to be unique to your hardware, but most routers (and most OSs) allow you to change it to anything at will. |
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Seraph Nephilim
and the angels will weep
Join date: 28 Jan 2006
Posts: 255
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05-02-2007 09:26
The client sends an identifier based upon the system's configuration, including the MAC address. This identifier is probably what people are referring to. The reasoning for this seems to be that if you are a repeated griefer (for instance), LL can ban your particular system, not just your IP address, which can easily be changed. Of course, as noted, so can the MAC address. Users can also use an open source client that alters this indentifier. Woot. sighs
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Kalel Venkman
Citizen
Join date: 10 Mar 2006
Posts: 587
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05-02-2007 15:22
I know that most ppl here think that the new AR systemworks great, and up to a certain point, I agree. It does work fast....however, I'm hearing more and more ppl who's accounts are disabled. And they have no clue why. As I already stated in another thread, a very close friend of mine was accused of being underaged. Someone filed an AR against her and poof! Account gone....Imho this is not how it's suppose to work. Anyone here that knows me, also knows that I'm not the person that rants for no reason, but this new AR needs some attention by LL. Banning ppl and not giving reasons is a matter of common courtesy, but banning ppl who are falsely accused is much worse! Mandy C While it is certainly a pain in the backside, usually a quick phone call to LL resolves the issue. I've heard that people get the best results when they ask to speak to somebody on the Abuse Team. They're the ones that deal with the AR's every day, and they comprise a fairly small percentage of the company. The rest of them aren't as familiar with it, and are sometimes slow or reluctant to take action without consulting the Abuse Team first. Another caveat is that even if your problem has been cleared up, you may not know about it - the Lindens don't generally call or email you to tell you that your account has been restored, and this is unfortunate because it unnecessarily raises the stress level of everyone concerned. If you've sent your email to Linden Labs and it's been a few days, try your account again - it might just work! |
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Iridium Linden
Wikkid Linden
Join date: 12 Mar 2007
Posts: 262
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05-02-2007 15:25
Check out this similar thread with multiple Linden responses!
/327/b4/181005/1.html |
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Brenda Archer
Registered User
Join date: 28 Apr 2005
Posts: 557
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05-03-2007 00:11
Check out this similar thread with multiple Linden responses! /327/b4/181005/1.html Thanks! This is quite interesting. _____________________
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Mandy Carbenell
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Join date: 27 Dec 2006
Posts: 847
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05-03-2007 01:41
1 Day since I sent an email to support about my friend, so far nothing.
I'll keep you posted about the progress here, see how long it takes. Could be a very long thread! Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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FireFox Bancroft
Registered User
Join date: 30 Jul 2004
Posts: 134
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05-07-2007 00:53
The client sends an identifier based upon the system's configuration, including the MAC address. This identifier is probably what people are referring to. The reasoning for this seems to be that if you are a repeated griefer (for instance), LL can ban your particular system, not just your IP address, which can easily be changed. Of course, as noted, so can the MAC address. Users can also use an open source client that alters this indentifier. Woot. sighs Yes but not the CPU ID, changing that will cause your system to stop booting at worst  If they ban that part of your hardware (and you wouldn't know it if they did) there's no way to get around it short of buying a new PC. Of course you could try to spoof your CPU's ID but then you'd end up running a slower CPU and it wouldn't be beneficial to you.solution: wait out your ban or talk to the Lindens about getting it repealed or spend $1500 on a new PC. Also if you're hardware banned, it won't tell you what part of your hardware was banned, you could very well spend $2000 before you figure out which part it was. I laugh every time this happens to cheaters on Punkbuster because it costs them money to get back into the game. the little toddlers go crying to their parents for a new PC. _____________________
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Gordon Wendt
404 - User not found
Join date: 10 May 2006
Posts: 1,024
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05-07-2007 01:45
Oh sorry Mandy, I stumbbled into your thread without realising it was a personal question .. response thread... .. j/k...It would seem that the LL team has decided that the best way to remove anyone potential of asking questions of them that aren't programmers, is to decompile the system.... before long you will have to speak machine code to support.. Dear 110111100001, 1001001111, 100100111 1001111000 100100111111 10011111111 10000000 00111111 00111111 Responses in in HexDecimal only please!!! %57%6f%77%2c%20%61%6e%64%20%49%20%74%68%6f%75%67%68%74%20%49%20%77%61%73%20%61%20%6e%65%72%64%2e _____________________
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Mandy Carbenell
Recent Item
Join date: 27 Dec 2006
Posts: 847
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05-08-2007 02:53
Well....still no response from the abuse team...still waiting...
Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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