State of SL

3 months have passed, and things are the same. The blog spits out "login, inventory and teleport issues resolved" on a daily basis. I have been fighting teeth and claws for three months to get some fucking answers about an abuse report filed more than three months ago. Nothing. Linden Answers Forum, abuse email, support e-mail, live help... the only responses I've received are automated or rehearced policy bullshit. 30 messages, or thereabouts. All ignored or expertly dodged. What do you have to do to get a fucking answer out of LL?

I got rif of my land today, which means less money for Anshe, and less money for LL. I guess with your expanded player base, you are not too worried anyway. I just thought people should know what they are getting into and who they are dealing with.

Grid: Not functional.
Abuse reports: A joke.
Support: None.

The state of SL and LL as is: a fucking joke, at best, and a severe tragedy at worst. The fact that you completely ignore your customers' questions, pleas and downright BEGGING for a simple answer... it's pathetic. I have delt with bad support and abuse departments in the past, but you lot at LL really shine and take the cake. Another record to put up alongside "30,000 concurrent users" right? "Worst customer service in the history of mankind". Congratulations.

As for you users out there: Don't let your kids play here unsupervised, and you better have a thick hide yourself. Cheers.

You can delete this post and ban me now. I'm sure it's how you'll handle this. I'm done anyway. I'm not coming back, and I will do what I can to warn everyone else to stay the fuck away from SL and LL for the next 15 years.

That said, Linden Labs, I hope you all burn in hell. Have a nice day.

SL has potential. Shame LL had to fuck it up.
Ariya Draken

I feel for ya, Arika. You're definitely not alone.

Though I will point out that it is a mistake to expect ANY kind of response from the abuse department; they have some real policy nutjob who set that thing up, and it literally is a black hole. All you could ever do is throw reports in and pray someone read them, let alone did something about them. You won't get even an acknowledgement that it was read, let alone acted on (NO, automated responses do NOT count as acknowledgements, no matter how anyone defines the word). In short, horrible, pathetic abuse policy design.

Anyway, good luck wherever you go.

IBTL.

I feel for you too, Ariya. Not being religious I don't really share your fervent wishes for LL's future in hell, but I can feel where you going with this.

LL will scale up, and things will improve, probably not in a linear fashion, and I feel it is great to be part of the first serious attempt to development a 3D environment where the residents have so much control. Of course LL have seriously overestimated the integrity of five percent of its population who grieve us and are not able to keep up with that and that is why I now live in a private sim where my sim owner keeps an eagle eye out to protect us all. I don't ever expect LL to be able to provide that kind of service.

Human nature being what it is, I don't feel good about you ever finding what you really want, but I do hope you find what you want eventually, maybe in a more controlled universe.

In the past 2 months, all I really wanted was an apology from LL for treating me like a sack of shit. Of course, apologising implies admitting mistakes or negelect, and I'm willing to bet 3.2 million dollars that LL policy is to never admit mistake, neglect or in any way let the user base know that they will never receive answers to their questions, even though that now-famous automated reply says: "If you have any further questions, please send them to [email]abuse-manager@lindenlab.com[/email]".

It's a line to give you hope, but when faced with a direct question like "Will you answer my questions?" the reply is always a policy reply. "We try to answer all e-mails, but it's unfortunately impossible to answer them all, as we are very busy." - Another bullshit answer to give you hope, in line with the policy to never admit that they ignore paying users, and refuse to answer. Of the dozens or so messages I sent to abuse, tech support, live help and the old Linden Answers forum - about 50% have been replied to with automated replies, about 10% (the forum posts) were met with policy bullshit, and the remaining have gone even without automated replies. Actual answers, or apologies... Forget about it.

It's just such a damned shame too. SL has so much potential. So much... And LL are able to turn it all into shit. It's even more interesting to see how their treatment of me have hurt me more than the actual abuse issue did in the first place, and how LL don't give a shit about this either. Personally, I think abuse reports are dealt with if and only if they are amed at SL or LL itself. I think all user vs user abuse is archived in the paper shredder.

Oh well...

Your post won't be deleted and you won't be banned, because no one who works at LL ever reads this shit.

I've been complaining from three entirely separate accounts for two years now, and it's all the same problems all the goddamn time. What finally made my decision for me was when I lost an 8,000L object permanently because "object can not rez properly", and LL was utterly unresponsive to my complaint.

That one incident is why I cancelled two of my three accounts, together (with land, leasing, island, etc) added up to no small sum per month. Now I have one free account that I use occasionally, but I'd never give LL another fucking dollar. Ever.


Torley Linden:
I've run into many of the same performance problems myself, notably even when making my Video Tutorials:

» http://youtube.com/profile_videos?user=Torley

That being said, I'm sorry to hear how things have sucked, but ranting desn't help us help you. Identifying specific problems and using tools like the public issue tracker for bugs @ http://jira.secondlife.com is better. And I wish I had more time in a day myself, but I know, all too well, how busy things are as we continue to hire and scale. Things can be tough, but we're going to keep moving and adapting our systems for the growth (e.g., I've personally been adding to the Knowledge Base).

Closing this thread because it's not productive. Please see our Guidelines:

» /invalid_link.html