If you use a Mac or Linux system, and still have this problem, please visit https://jira.secondlife.com/browse/SVC-972. This issue has been classed as 'Resolved' and you may find a fix for it there. If it is not resolved for you, please post a comment, giving information about your system what happens.
If you use a Windows system, please go to https://jira.secondlife.com/browse/SVC-3259 and post details of your problem and system there.
Please be aware that these links are not for support, they are there to help Linden Labs assess how widespread a problem is for residents, and to gather information about it to be able to work on a fix.
Thank you
