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account creation discourages creating second premium account
Anya Ristow
Vengeance Studio
Join date: 21 Sep 2006
Posts: 1,243
11-21-2006 14:16
I recently created a second premium account. Having honestly answered the "do you already have an account" question, I was forced to pay $9.95 for a basic account, or so it seemed, though what I really wanted was a premium. It appeared by following the process that I would have to pay $9.95 in addition to the premium price, and it was not until I later looked at my credit card bill that I convinced myself that I paid only for a premium account.

Just a comment on the process--this may disuade people from creating a second premium account, or encourage them to go back and re-answer the "already have an account" question. Perhaps a selector for "basic" or "premium" earlier in the process would be better.

Or maybe I over-analyze too much.
Strife Onizuka
Moonchild
Join date: 3 Mar 2004
Posts: 5,887
11-21-2006 16:48
not a bad idea.
_____________________
Truth is a river that is always splitting up into arms that reunite. Islanded between the arms, the inhabitants argue for a lifetime as to which is the main river.
- Cyril Connolly

Without the political will to find common ground, the continual friction of tactic and counter tactic, only creates suspicion and hatred and vengeance, and perpetuates the cycle of violence.
- James Nachtwey
LadyMacbrat Loveless
Registered User
Join date: 15 Oct 2004
Posts: 211
11-21-2006 17:44
Same thing happened to me....I wrote to LL but never received a response. I didn't realize that we had to purchase a second account and purchase the premium upgrade!

:-(