it seems the online offline system is not working when sending item it says the person is offline, when sending im i get the same message while the person try to send me IM.
it is getting annoying it is my 20th customer today that complains about the same issue which in fact seems to be SL not seeing them online.
if other are having the same issue please say so.
as for me tomorrow i will go live chat directly i am tired of submitting ticket for nothing