Well i have seen various gripes and moans all over the forum and suffered the crashes and issues etc so i agree not all can be best pleased but :
after posting my first ever ticket for help after a small problem that i must confess caused myself that even being a freebie member my problem was solved in 2 mins flat
in fact the email beat me logging back in
just wanted to say for all the good bad and ugly there is always hope
Ethan Linden
Concierge
Please accept my gratitude and appreciation