Nuts and bolts: What have you actually been DOING to improve SL?

We were given quite a few promises about how LL was going to make a serious push to improve the hardware backend.

Things did begin to improve for a while, but now, SL is running worse than ever before, and honestly it's beginning to look as though every bit of backend maintenance being done is decreasing the maximum workload of the grid. Honestly, it's even tempting to accuse LL of stripping down their hardware to cut costs.

So, perhaps it would help appease us if it could be explained precisely what is being done, in explicit detail, to improve the grid infrastructure. Saying "it will get better eventually" is nowhere near as appeasing as hearing what your technicians actually did during that maintenance or that hardware upgrade, and why there was no noticeable effect to a single resident.

The latter we can be content to presume for ourselves, but I for one am awfully curious whether LL is investing more than just words into this goal.

Transparency was talked about, too. So be transparent, and allow us to see just how serious you are about these problems that have you closing logins as much as twice a day, and suffering serious performance issues on a constant 24-hour basis.

You could say that I'm calling the bluff. Who else wants to see the details of how they're making good on their promise? Anyone? We want proof!

See my posts /142/30/308604/1.html and /142/55/305921/1.html to see what they have been doing to "improve" things.

Basically what is going on is they are improving things for themselves, not giving a shit if they ruin things for the residents. I keep saying this, but it is getting beyond a joke now: people who pay tiers should be uniting and making big protests, it might be the only way they listen...

Or, you could just cancel your account.

Well what I was aiming for was that instead of leaving us in the dark to draw conjectures ourselves, it would be appreciated if we were told specifics of what is going on. What are they adding to their hardware. How are they reorganizing infrastructure, what specific changes are being made, etc.

This demonstrates to us a tangible and quantifiable commitment to the open-ended promises made to us and puts to rest the very tempting assumption that I am inclined to draw which is that things are getting worse and will continue to do so indefinitely.

Considering that the grid is suffering from very significant failures even at periods of time where concurrency is 40% below its peak levels, we're faced with a very difficult question: What is causing this grievously unacceptable level of performance? It's only right to expect a difficult answer from LL to this difficult question.

I want them to spill the details, lest we be forced to assume they are not committing to a solution.