1.22.11 is broken

We're using iMac with Mac OS X, 2 GHz Intel Core 2 Duo, 1 GB 667 MHz DDR2 SDRAM. The SL version we used was 1.19.1 and we didn't like to update it since it was working perfectly fine until today it's required to update to 1.22.11 in order to continue.

After installation of the 1.22.11, we can't login again anymore, always resulting in "Unable to connect to Second Life. Despite our best efforts, something unexpected has gone wrong." etc.... I've tried removing the "SL folder" under ~/Library/Application Support/ as mentioned in other thread, but still no luck.

Then also tried with the SL life support which isn't useful at all, only asking me for XP .. O.o..(omg)

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Corinne Ontyne: Hello Klug_Kuhn, what can I help you with?
Klug_Kuhn: hello?
Klug_Kuhn: when i tried to login to SL today, it asked for a complusory update to 1.22.11. When the download and update completed, i'm unable to connect to SL anymore
Klug_Kuhn: i've tried with a few attempts with quiting SL etc... always resutling in the following message:
Klug_Kuhn: Unable to connect to Second Life.
Klug_Kuhn: Despite our best efforts, something unexpected has gone wrong.
Klug_Kuhn: Please check www.secondlife.com/status to see if there is a known problem with the service.
Klug_Kuhn: Is there any grid down now? or if it's possible to use other version of SL ?
Klug_Kuhn: Btw, i've also tried with 2 different machines, and both are running Mac OS X, 2 GHz Intel Core 2 Duo, 1 GB 667 MHz DDR2 SDRAM
Corinne Ontyne: Sorry I am dealing with several residents at once and that is why I might be delayed in answering the chat.
Corinne Ontyne: Let me check this for you.
Klug_Kuhn: ty
Corinne Ontyne: I have just checked the grid and there is nothing wrong at the moment.
Klug_Kuhn: so is 1.22.11 complusory? could i use other version to login?
Corinne Ontyne: you could use the older version if it makes things easier for you .
Klug_Kuhn: ok, i will try that and see ..
Corinne Ontyne: Ok let me know how it goes, Klug.
Klug_Kuhn: sure trying now ..
Klug_Kuhn: there are so many older version @ http://wiki.secondlife.com/wiki/Old_versions
Klug_Kuhn: which one should i try?
Corinne Ontyne: I think the 1.21, Klug.
Klug_Kuhn: just tried 1.21.6, same issue
Klug_Kuhn: i'm now trying 1.20.17
Klug_Kuhn: no... when i tried with 1.20.17, it asked me that i must download the required version 1.22.11.113941 in order to use SL ...
Klug_Kuhn: so it means that my machine no long works for SL?
Corinne Ontyne: Ok let me send you some instructions on how to make sure you have uniinstall the older version completely, Klug.
Klug_Kuhn: ok thx
Corinne Ontyne: Have you got XP or Vista or do you have a Mac?
Klug_Kuhn: not directly.. but i could use Parallel to run XP
Klug_Kuhn: but not Bootcamp
Corinne Ontyne: Ok , open C:\Documents and Settings\(yourusername)\Local Settings and delete the contents of your Temp folder.
Klug_Kuhn: you mean i should use XP now?
Corinne Ontyne: if possible!
Corinne Ontyne: Open C:\Documents and Settings\(yourusername)\Application Data\Second Life and delete the contents of the Cache folder
Corinne Ontyne: Uninstall Second Life using the Add/Remove Programs tool in your Windows Control Panel.
Corinne Ontyne: Visit http://secondlife.com/download and download and install the latest release.
Klug_Kuhn: ok, but i've never installed a SL on XP, is it still relavant?
Corinne Ontyne: XP is just the operating system . Do yo have a Mac or a PC?
Klug_Kuhn: Mac, as i mentioned eariler i've also tried with 2 different machines, and both are running Mac OS X, 2 GHz Intel Core 2 Duo, 1 GB 667 MHz DDR2 SDRAM
Klug_Kuhn: before we were using 1.19.1, but it's a must to use 1.22.11... so nothing works now
Klug_Kuhn: and we've never installed SL in XP under Parallel
Klug_Kuhn: maybe you should ask someone who knows about SL for mac?
Corinne Ontyne: Yes this is what I am trying to find out for you!
Klug_Kuhn: ok, i'm now in Parallel, and there is no SecondLife folder (as excepted as i've never installed SL in XP) ....
Klug_Kuhn: prehaps i would ask in the forum instead?
Corinne Ontyne: I think your best option would be to send a ticket in and the we can have a Mac specialist look at it.
Klug_Kuhn: right,.. i'll ask from other mac users in the forum first, then submit a ticket thereafter, thx for your time~
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2 hours later, i tried installing SL first time in XP under parallel. Installation was ok with no error. However, as soon as SL starts loading, it shuts down by itself. The shut down was smooth and no crashing on the computer at all - it just shuts down, can't even load the login screen.


Does someone have any suggestion? Thx~

A friend of mine had a similar problem.. I believe they told him to roll back his video driver
it was just too powerful for SL?
I too have problems now with the new viewer. Now sporadically the viewer will freeze for 2 or 3 seconds and more not responding happens. The freezing happens about every 2 to five minutes. Sometimes 3 or 4 times in a minute. Never had that problem at all with the old viewer.

As people using have been using 1.22.11 for near 6 months, I suspect the viewer isn't suddlenly broken, rather something on your machine is different to everyone elses.

But the thing is it was perfertly fine in 1.19 whereas without changing any hardware and connection setting, 1.22 just doesn't work. That's alright, many residents have already been using 1.22 for a long time, but i don't think it's only my system "so different" to the others.

http://jira.secondlife.com/browse/VWR-7400

On the last post:
"Vivienne Schell added a comment - 12/Jun/08 02:49 PM
Fixed in RC 1.20.10 "

Well, it was back in 11 months ago and appearantly it's not fixed at all. I even have tried with newer RC and IT DOES NOT fix the problem.

If 1.22 is not complusory i wouldn't even consider updating it. Now i might have to stay off-world and just play other games instead ...

I upgraded to 1.22 a few days ago and it worked fine until sometime after midnight last night. Now today I cannot login at all.

I guess I'll try downgrading to 1.21. Wish they'd get the bugs worked out before they release these things.

i guess 1.22.11 is a minimum viewer requirement now... and if i could just simple use 1.19 it'd be just fine... i'm now forced to "can't login"

why it was fine in 1.19 and it's all fucked up in 1.22??

I've tried all of the following but still no luck:
> removing the "SL folder" under ~/Library/Application Support/
> clearing cache
> disable firewall
> resetting modem, router, restarting computer
> tried on another computer with the same spec
> login with an alt account
> login in different region
> tried using RC 1.23.2.120719

sent a ticket for 4 hours now, no reply .... now just wait and see

There's no more work being done on 1.22, it's done & finished, it had at least a month or so before release for people to report problems with it before it's final release, you better try the 1.23 RC perhaps and then report your issues with it.
Otherwise try a 3rd party viewer called the Cool Viewer, Boy Lane does a pretty good job of it with versions based on SL 1.19.
There are also some computers SL just won't run on. It's possible you need to install SL in a brand new folder too, make sure you aren't using the old shortcut still to 1.19 either.

Thx Tegg. Yes, we've tried RC 1.23 and didn't work either. I've never thought of installing into a different folder, since there is only the application folder to drag onto in mac... but i'll try to make another application folder perhaps? not sure...

They just gave me a reply on the ticket, but all was in windows instructions on how to remove SL completely.... -_-" i guess i should super bold the word MAC OS ...

Problem still persists with standard viewer 1.22.11. But i'm now in with coolviewer 1.19. Just in case if someone gets the same issue, could try CV 1.19 @ http://hyangreflections.blogspot.com/

Problem solved now

I needed to upgrade from MAC OS X 10.5.1 to now MAC OS X 10.5.7