the REAL truth about linden labs abuse reports, and a few other things

A few days ago, a user posted something about linden labs abuse reports, and concierge accounts getting taken care of faster than regular accounts. Then the thread was locked by a moderator for "crossposting" and the original complaint being "largely untrue".

Interestingly, I've read hundreds of posts containing complaints that are *completely* untrue, that are not touched at all by any moderator or linden. Same with crossposting. I can't help but wonder what it was specifically about that post that caused the lock.

Here's the truth about abuse reports:

They're absolutely, positively, 100% useless. So few get answered in any way that they may as well have not occurred at all. Even concierge accounts are largely ignored.

This is of course just a very small facet of the enormity of Linden Labs b0rkedness.

To all Lindens, particularly the high-up ones who are actually responsible for this incompetence: If your brains work, you're deeply humiliated by the fact that to be "lindened" has hit the urban dictionary.

Personally, I just don't care anymore. This post is for the benefit of others, seeking *any* kind of meaningful, timely service from anyone at linden labs. I've let my two expensive accounts (yeah, don't complain lindens--alts are a pretty big reason why your numbers are so large) lapse and will of course let them get deleted at the end of the month.

Again, and for the last time, it's pretty easy to figure out how to fix all of these problems. If you need help, contact John Thompson (he's the Symantec CEO), who is currently experiencing similar issues, and has figured out a way to fix them. And it's a good way, tried and true. It involves telling the truth all the time, and spending lots of money on salaries and process management.

Go figure.

It's clear the path that LL have taken to deal with any form of reporting, you are only encouraged to use the JAR system, which maybe great for 'technical' issues, but useless for abuse reports. Unfortunately with the slimming down of the forums, it is even harder to reach the ears/eyes of those that need to know things. I cannot imagine any Linden actually scouring the forums looking for anyone with 'real' problems, it's a different deffinition of 'real' that is translated into 'unreal'. VR problems aren't really real, are they?

Yes, and at least one person said that they ARed that post, which is probably what attracted the attention of Strife.

Maybe the other posts weren't ARed? Could it be that you're just looking for the conspiracy du jour?

I know this is not true. I have filed abuse reports and I have seen them acted on.

"She" crossposted her rant to half a dozen forums. Hardly surprising many of her threads were ARd, locked and sent for Linden Review.

Such as? Care to provide examples?

Nonsense. Crossposts are usually acted on more than most because their sheer disregard for other forums users is picked-up on quite early. If these crossposted messages you've seen "hundreds of" are "untouched", they're still in the archive so you can easily prove me wrong.

If it wasn't crossposted, it would probably have been left untouched, even though its rant status would've justified that under the present guidelines.

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While I agree that ARing is relatively futile and unmanageable at current population levels, it is a fallacy to suggest ARs are 100% useless.


By opting to receive ARs filed on their own land, many private island owners (read: large proportion of concierge members) are actively involved in the ARing process. They get to resolve abuse taking place on their own land (where possible), and by doing so, reduce the workload at Linden Lab. If you've been filing ARs on a private island and they've been ignored, you might want to look into that because chances are, LL never even received them.

This is not the place for sending personal messages to LL. They're unlikely to see them. Try visiting Linden Village during somebody's office hours instead:

http://www.google.com/calendar/embed?src=mvktahmo6mjpvpkkkdnmabmghg%40group.calendar.google.com

Yet you posted this REALLY long message.

Which is crappy, and creates little fiefdoms and mini-King-Phil's, playing "Off with their heads!" in a lawless land.

coco

Yeah. I just wish they'd disclose (on the AR dialog) that AR information might be read by the island owner. They are after all just as capable of being ass-shats as any other resident, but apparently they'll intercept any abuse reports made against them if they are filed on their own land.

So what? If it's their ***private island*** why shouldn't they run it like they want, even if they are a bunch of dorks?

Nobody is saying they shouldn't be able to run their islands the way they want. Just that they shouldn't become an integral part of the legal system - which is what happens when they're allowed to deal with ARs.

I dunno.. I kinda think those two statements contradict each other.

I decided to watch a little experiment that someone else tried over the past few weeks, and the results were very interesting. It appears that even concierge level accounts make no difference; the fact is that *most* abuse reports ARE ignored completely. But also, it appears that its possible to insure that your abuse report is heard, no matter what level of support you have. The secret?

Time of day. If you file the report within an hour of linden labs opening in the morning, it is nearly always taken care of. The second hour of the day has about a 50% return, and the third (and the rest) have nearly zero.

Interestingly also, many griefer groups seem to have noticed this trend, as well as the trend for linden labs to not do any of their own investigation beyond looking at a screenshot for a few seconds. Evidently it's been pretty easy for some time to manipulate linden labs, based on their lack of interest in solving these issues, into nailing innocent accounts over abuse issues.

Ok, AR's aren't 100% useless, maybe only 95% useless. I filed one over an attempt at extortion and threatened griefing. It involved a request for an amount of Lindens a week or my land would suffer attacks and they would attempt to sully my reputation. I received a response 3 months later.

The other time I have filed an AR, some jerk who my GF had turned down for sex decided to set up an auto rezzer that spamed the nastiest scat porn into the skies over the sim where we owned land. No reply for 24 hours, I had to buy the land the griefer had set up on and delete the rezzer myself. I never received any reply on that AR.

But I guess AR's aren't totally useless.

I didn't think you had a reputation to Sully......