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KatanaBlade Anubis
House of Blade
Join date: 20 Jun 2004
Posts: 369
09-08-2006 15:58
I sent emails to both support and concierge because this delay will effect of my sim billiing.
Linden Lab is not recieving phone calls until Sept 11th and the sim is billed on that day I did call concierge and left a message with my phone number on it, I am not getting emails to my main Email which I just got email this morning from Linden Lab so I know it is set to the right email address. I do not have a bulk mailbox or spam mailbox. I have a black and white list and Linden lab is on the white list.

I understand the overwhelming emails and post that linden lab will be getting for the next few days. I am even willing to wait it out. My concern is the sim will be billed and the money is is sitting in my pockets. This is going to be a problem when Linden Lab bills me on the 11th and I go into the negative balance. I need someone to please give me a call about this situation. This is all very BAD timing if you want my sim payment.

Re:Thanks Robin! In fact it was taken care of after 6 hours of trying to contact someone before the office closed. All of you have been helpful that contacted me, Thanks to you all. I was so happy I forgot my additional issue lol. I will wait though for that until the storm passes over. Appreciate the time and responses. Kat :)
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Robin Linden
Linden Lifer
Join date: 25 Nov 2002
Posts: 1,224
09-08-2006 21:16
If the fact that you can't contact us causes you a problem with your billing, we will make sure you aren't penalized.

Typically the biller tries over a period of 7 days to bill your account before putting the account on hold for delinquency. Within that 7 day period next week we should have no problem helping you make sure your account information is accurate and valid.
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