What do you plan to do to improve stability?

During the last 8 days the grid has 4 downtimes: 1 planned downtime for an update and 3 for sim crashes/urgent bugfix/exploit (you will run out of excuses if the downtime frequency don't lower). All of this downtimes during hours when I would like to stay in sl (I'm european).

During 2 of this downtimes I suffered a content loss cause of backup restore (don't know for the last one, since the grid is still down) and after a lot of asking (live help, bug report, forum post) and 4 days during with I had the second content loss i was replied "it's quite impossibile to recover that content but try to ask to the support e-mail".
I recovered the content from other means (contacted the object's creators, but this isn't everytime possible) but my question is: if it's not possible to recover the content why have I to throw away more time by contacting the support and waiting for a reply?
Please, when you do a backup restore add a note:

If you had a content loss, sorry but it is irreversible. We don't care of your loss of time/money

Ok, call what I said a rant if you like, but now answer to this question, please: what is LL planning to do to improve SL stability and reduce downtimes?

Pleas no generic answers like "we are putting continous effort in improving stability".

I think users need (and deserve) some real information to make a simple decision: Have I to renew my premium subscription and tier for owning land? (I don't own private islands, but someone will have to decide this also).

Raffaele Pirandello

Specific things:


* expanding our QA team to scale as the grid does--proactive prevention

* formation of a new RX (Resident Experience) team to tackle everyday issues which disturb and irk Residents

* being more adamant about providing regular updates; transitioning to new and more communication. In other words, we still continue to post a lot in Announcements & News but it looks like we're going to open our blogging channels

* increasing signal-to-noise ratio by increasing internal communication so serious instability issues get top priority and are fetched to deal with ASAP

* content loss has generally been a long and very troubling issue. Sometimes, there's no chance to recover a lost item, but that's only found out after we try. Exhausting possibilities is what's important.


As Robin mentioned, it's been really bad luck this week and this is by no means the regular course of operations. So much stuff happens here, not to mention sometimes there must be downtime to increase stability and apply an emergency patch.

We'll keep moving. Thanks for being here with us through the tough stuff.