BILLING response time???

I know this is not a forum for billing concerns. However I have a legitimate question that I have raised with the billing department twice now. I emailed on Thursday 11/9 and received the automated reply with a ticket number of [rt.lindenlab.com #465003]. I have received no other response.

On Monday 11/13, I caleed the billing department and got a voicemail after spending 10 minutes on hold. I left a message and referenced the above ticket number. Despite the assurance on your message that I would receive a callback in one business day, I have heard nothing.

This is an unreasonable situation and I'd like to know when I can expect some contact regarding this situation. Please either reply here or have someone contact me directly to get this resolved as quickly as possible. Thank you.

Hey Madison,

I'm sorry if the current heavy support load has meant a delay in response, but please do attempt to contact us again. If you still receive no response, please email me direcetly at [email]blue@lindenlab.com[/email] and I will let Billing know that you are having trouble getting through.