i do not understand

i spend not counting my 25 a mouth i spend around 200 real dollar a mouth.
i do not understand why you have not call some one in to help.
i really need and want to log my alt in she is a land owner,
from what i can tell is there are a lot of unhappy people who for got the pet name .
allso i called a couple of mouth back the teck new about all my family who log in on my comp, so why cant you jest call a teck in , and trace evar one IP and have them change ther password over the phone today?
no one want to wait tell monday .we are custemers..

Hello, you are able to reset your password by going to secondlife.com/password, if you do not know the answer to your secret question or you do not have a valid email address on file, you will need to wait until Monday when we will have an alternate means of validating your identity avialable.