Linden Labs needs to get their dev process together

I posted the message below in the Mac discussion area. Even though the flawed SL client does not affect PC users and not all but a substantial number, if not majority of of Mac users, I thought it would be relevent to you in the future as members of the Second Life community.

Begin post...

My years of experience in the software industry defines a work around as a series of minimal and acceptable efforts to bring an application within parity of its defined and understood operation. This is not the current case with the latest Mac version of the Second Life client application. I do not define a complicated and cumbersome set of efforts that make the application work far less than expected a work around.

I am willing to help and lend assistance in any way I can but I am unwilling to absorb further financial losses because Linden Labs cannot maintain a stable and predictable software platform as promised. I have in 7 months had to deal with substantial downtimes and less than promised service delivery. Sometimes this has been caused by or contributed to, by Linden Labs' policies but on many of those occasions, out side attacks have been a major factor, so I took the losses.

I feel now that the only way that change will occur at Linden Labs will be when their development focus is clarified by a financial clock ticking behind them as they work. Linden Labs needs to do the honorable thing by their paying customers and make this problem financially right. Linden Labs provides a service per day and their customers are charged for its use, when that service is not available they should not charge for its use.

However small you may think your losses are per day, I highly encourage you to file a request for them. These actions in total will make it better for you and everyone at large in the Second Life community.

Link to Billing area...

http://secondlife.com/contact.php?q=billing

Begin my message to Billing...

How would like to know how and who I would address a credit per diem request.

I have a premium account, pre-paid for a year at $ 72, that is $6 a month. I am currently at $75 tier per month. That is a total of $81 per month, which calculated at 30 days is $2.70 per day.

I have not had access to Second Life since Tuesday, the 24th of October due to a development failure in the Second Life client application release on the Wednesday the 25th. Inadequate testing and quality assurance testing led to this problem.

This nominal per diem credit that I expect for every day that there is not a fully working client does not begin to cover my real losses. I recently sold my land and was preparing to buy a sim. I have already lost that chance as the sim I wanted has come and gone.

Please contact me with relevant information ASAP.

Loydin, we'll contact you separately from this forum. We need to sort out what the problem is that's keeping you out of Second Life. I see that you logged in for a short time on the 25th after the update, so it's possible the problem isn't linked to the release.

Relative to refunds, we have a clearly stated refund policy as well as a service level agreement in the terms of service. While I understand your frustration, we can't issue blanket refunds. Let's try to get you back up and running instead.