Gigs Taggart
The Invisible Hand
Join date: 12 Feb 2006
Posts: 406
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06-06-2006 17:49
I had autorenew on a classified ad. A 5000L classified ad.
I decided to turn it off before it renewed. So I went went in my profile, unchecked "autorenew" and hit OK.
Today I find my account 5000L lighter.
Apparently the change does not take effect unless you hit "Update" then "OK". You can't just hit OK.
Can I get a refund and the ad cancelled? I'll report this as a bug, because I'm probably not going to be the only one to run into this UI issue.
The ad was the one for my GinT game.
EDIT: Nicola Samiam's problem posted below is likely the same thing. She fell into the same trap of assuming OK should keep your settings, not throw them away.
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Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
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06-07-2006 00:58
Gigs, thanks for the additional info for the same problem Nicola experienced. I have a better understanding what's going on here; I don't know about a refund but I'd recommend contacting [email]support@secondlife.com[/email] or call Support to investigate your particular circumstances... sorry I can't be of more help with that! But, I do agree the UI is confusing. It does give the initial pop-up message of needing to push "Publish..." when you first create your ad, but it'd be clearer to have a confirmation also appear if you click OK after making changes you intended to save--reminding you that there are unsaved changes and you should click Update. I found your ad: GinT, Compare to Tetris(tm)! - L$5001
is that the one? Please email me (torley@lindenlab.com) with the bug report # and any other pertinent details. I'll be sure it's all on the record.
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