Another No Email for Password Change

I have emailed support three times and requested an email at least the same amount of times. My Partner's account of which I PAY for was thankfully resolved easily but I on the other hand have been waiting at least 4 to 5 hours for a REAL response and not automated not to mention giving me a survey to answer when they haven't fixed my problem that's a real good way to get good feedback.....NOT

I'm really sorry for sounding immature and childlike but I do not take kindly the fact that FIRST ....YOU LL allowed a security leak that caused you to have to reset the passwords. For SECOND the fact that you did it and were not obviously prepared for the fallout. THIRDLY that you hide this gross error from your consumers for two days while you investigated it. Personally I don't agree with the excuses given and I feel like LL is being way to nonchalant about such problem. This seriously underminds your integrity as a strong company and community. Now although not under this account I am responsible for a resonable amount land and one premium account I work full time and have not been able to enjoy my account for almost 5 hours now trying patiently to wait as I would normally do. I'm tired of being brushed off and I'd like for someone to help me resolve this problem. This recent problem on top of the constant server problems I would also like the contact information to have the account I pay for get credited for time unplayable because I'm certainly going to start applying for it all.

edited for spelling error

I'm sorry that you had difficulty resetting your password. The web team worked late into the night yesterday to create an alternate method to verify your account identity and gives you a few more options for resetting your passwords on the website. If you a) don’t have access to the email address on file with us (or the address doesn’t exist), or b) can’t remember the answer to your security question.

(from the Official Linden Blog):

Go to the password change request page and enter your Second Life name. You’ll get a page that says information was sent to your email (Instruction Sent). Choose the link at the bottom of the page that says: Email no longer active? Click here.

You’ll be taken to a new page that will give you several options for validating your account.

If you aren’t forwarded to the new page, or if you are but none of these options work for you, we will have Lindens available on Monday who can help you on the phones.