Does LL have any plans to remedy their unsatisfactory BBB rating?
As a developer in SL, I think it damages business for people to see that LL has shown "a pattern of being unresponsive to valid customer complaints".
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Gigs Taggart
The Invisible Hand
Join date: 12 Feb 2006
Posts: 406
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12-06-2006 11:55
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Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
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12-07-2006 12:08
Hi Gigs, if you're referring to this:
http://www.goldengatebbb.org/commonreport.html?bid=57373 "...a total of 8 complaints about this company in the last 36 months..." I believe while that's not a large sample, that it *is* important we do improve the responsiveness of our support, as referenced earlier in Robin Linden's blog post: Changes Coming To Customer Service Specifically about the BBB, I'll ask if there's any more info. And hrmmm it looks like they should update our "Nature of Business" description, that's not quite accurate. Thanks for bringing this to our attention. _____________________
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