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Feedback: Land Store

2fast4u Nabob
SL-ice.net
Join date: 28 Dec 2005
Posts: 542
03-20-2006 21:54
Hi,

I used the new Land Store today and I am mostly happy with its functionality except for one important area: payment.

While the layout of each screen is simple and straight-forward, I was surprised that the process did not either tell me about how the payment was going to be handled or give me an option to make my payment another way.

I realize that LL will use the method of payment that's in a user's profile; however, I think that the Land Store should make that abundantly clear or provide options. The Land Store feels like it is a separate from the SecondLife.com site since users need to login separately - this can lead to some confusion in terms of payment and other options.

In addition, since buying an island is a significant expense some may prefer to pay using a means that isn't in their profile at the time of the purchase.

When I contacted support (by email, a minute or so after completing the process) to change my method of payment, I was briefly told that my payment had already been processed and that next time I should change my preferences before making a purchase. While that was an accurate answer, it was neither tactful nor helpful - disappointing especially when making a significant purchase.
Chris Linden
Program Manager
Join date: 10 Jan 2005
Posts: 149
03-21-2006 10:45
Thank you for the feedback. For the near future it will not be possible for us to extend further payment options during checkout of the Land Store. However, we can certainly attempt to add more information concerning payment during checkout.