Unreturned calls, unresponsive Support.

I had an issue with one of my accounts, that I need to get the account name changed. And email from LL told me that I needed to call, so I did. I have tried for over 2 months now, calling 2-3 times a day, every other day or so within the calling hours. I have also left about 5 messages with my in-world name, email, and/or a callback number. I don't know if they aren't getting through, or mysteriously getting deleted.

I have also asked a Linden, who said she'd leave a note saying that I needed contacted. That was about 5 days ago. LL, how do I get through? The email said I needed to call, not email. I have not emailed LL about this issue, but I have phoned MORE than enough times. What should my next step be?

Also, your BBB report doesn't look too great, could this be why?
(http://www.goldengatebbb.org/commonreport.html?bid=57373)

P.S. Please don't make me ebump this again: /139/9f/160095/1.html

One of the challenges we face in scaling support is this very type of issue. Although we are working hard to accomodate all of the support requests we are receiving, our system is not yet robust enough to handle the volume. I will investigate this and get you a response.

Thank you!