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Account Problems
Matthaios Aquacade
Registered User
Join date: 5 Nov 2006
Posts: 4
11-23-2006 02:53
Hello,

First off, really enjoying Second Life :)

However I am a bit stuck with an account issue. After upgrading to a Premium Account and buying land I found that my Land Tier does not credit me with the 512m2 allowance and I did not receive the 1000L$ for upgrading. Also my weekly stipend is varying - some weeks 300, some 400. I was advised by Live Help to contact Billing by email which I duly did.

My question is, having submitted email requests for assistance, how long should I normally expect to wait for a reply and if there is no problem will I be told the support request is closed?
Robin Linden
Linden Lifer
Join date: 25 Nov 2002
Posts: 1,224
11-24-2006 13:20
Hi Matthew, I've checked and we have received both your emails. I'll make sure the billing folks see them on Monday when they're back in the office.
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