I just started this game yesterday after reading about it in some magazine
and got premium access for the quarterly period and I was wondering if we have to pay the premium membership fee even when were not able to play?
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Paying during downtimes |
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Erreh Yue
Registered User
Join date: 26 Dec 2006
Posts: 2
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12-29-2006 09:17
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Robin Linden
Linden Lifer
Join date: 25 Nov 2002
Posts: 1,224
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12-29-2006 10:20
We have a clause (1.6) in the Terms of Service that describes our policies regarding downtime. It references a service level agreement at http://secondlife.com/corporate/billing.php -- see paragraph #5. Basically it says that you can expect a refund of a pro-rated amount of your monthly fees if the service is down for more than 24 hours.
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