I wish it was easier to search the forums--I know I've answered (part of) this one before! It's okay, tho, Fade.
First off:
From: Fade Languish
If this is so, do you think clarifying the wording on the blotter to reflect this would help counteract this perception?
I certainly think it's important to clearly state and set expectations. I'll be sure to suggest this to the Abuse Team.
With the Police Blotter, my understanding (and this is subject to change as abuse reporting gets ameliorated--this is also being worked on!) is that every disciplinary action with a specific "Description:", which goes further into details, appears.
However! That is *not* all disciplinary actions. You can imagine with so many cases to review, certain violations can get repetitive (e.g. "R-rated text in profile"

, so when applicable, there's copy-and-paste involved, or the Description doesn't get filled in. But! That doesn't mean the violation was any less serious: it simply means it doesn't appear on the Police Blotter, which, as you know by now, isn't fully comprehensive. There are also some cases in which the Police Blotter just doesn't have the ability to translate some workings of our inner systems. More context from Daniel Linden:
/108/c4/114966/1.html#post1099571 I have heard from fellow Lindens of many recent disciplinary actions which aren't on there. So be assured there's a lot more being done than is being shown.
From: Fade Languish
Are there actions by SL that fall outside the scope of the blotter (eg instant removal of offending alt accounts or similar).
Yes! Connected to what I said earlier, another very good example: griefer alts that get permabanned for starting trouble right out of the gate. Liaisons and Customer Service Lindens have been striking down some of them VERY quickly. Their accounts are quickly terminated. They don't show up on the blotter. Some of them are seeking attention too ("How many times can I show up on the Police Blotter?"

, so maybe it's best not to.
I should bold this because it gets forgotten a lot: the Police Blotter doesn't disclose someone's personal history. Someone who gets a harsh suspension for a seemingly "minor" thing may have done it several times before, or have incurred other demerits. Some have requested more stats on the Police Blotter, like being able to show a cumulative running tally, or even a breakdown of which violations are the most frequent. They're great ideas, but this would require time to implement--time which is likely going to be first focused on making the actual process of sending an abuse report easier and more effective. To gage Resident interest, the
Feature Voting Tool of course helps. But, I wouldn't put it past an enterprising mastermind in the community to do their own legwork.
From: Fade Languish
If this is not the case, is there some reason why reported offenses are hard to make a conclusive judgement about? And is there anything residents can do in their reports to assist a clear determination?
More often than we'd hope, we're at a loss with incomplete abuse reports or those
sans sufficient details. Like:
"I got shot"
"This dude stole my L$"
so whenever possible, supply details. It's difficult when someone's angry, especially when they just wanna pound the keyboard, but if you can gain control of yourself, you can gain control of the situation. Another thing is perception: someone *thinks* they've given us enough details, but we aren't mindreaders, as insightful as we'd like to be.
Abuse details don't have to be long and wordy, but whatever helps us to help you. Frequently in disputes too, someone claims they were all in the right--when they infact took a few shots of their own, and we determined this. "No angels" cases muddy things up. Of course, people always have their side of the story. We like it when Residents can work things out amongst themselves, especially in such a rapidly growing world. When that isn't possible, however, we will enforce the Community Standards when applicable!
Welkies!
