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charlie Dowding
Registered User
Join date: 5 Oct 2006
Posts: 9
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10-07-2006 00:31
guys i keep getting this message when i try to upgrade my account to Premium - Quarterly
An error occured while processing your request:
• The system encountered an error while processing your credit card information, please try again.
I already emailed that billing thing but they havent replyed yet any help??
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Jeska Linden
Administrator
Join date: 26 Jul 2004
Posts: 2,388
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10-07-2006 09:31
Charlie, sorry that you're having trouble with your account, emailing (or calling) billing is the best way to handle this type of situation. The contact information is copied below:
Billing Issues: All questions or problems related to Second Life Accounts, Land Use Levels or Fees, Monthly Billing, Account Conversions, or Auctions should be directed to billing.
Toll-Free Support Line
We have toll-free support lines staffed during our office hours: 9am-6pm PST, Monday through Friday (we are shrinking our hours just a bit in anticipation of more extensive live phone service in the near future).
# 1-800-961-6851 (US and Canada)
# (00) 800 722 00010 (UK)
# (0011) 800 722 00010 (Australia)
Our direct number (not toll-free) is available worldwide: +1 (415) 243-9000
PLEASE NOTE: If you call us after business hours, please leave a voice mail with your Account name, Real name, email address, phone number and short description of the reason you called. Please remember to give all of the information needed and speak clearly and slowly! We will get back to you as soon as possible.
_____________________
"The opportunity to participate in the creation of a new world is really a rare one, and so I hope you cherish it."
- Mitch Kapor on Second Life at the 2006 SLCC
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