Return objects option not working...

I have 243 objects 'not my own' on my island in Hikuelo that cannot be returned. I IM'd a Linden employee... he said that it was a bug that was 'fixed' with this newest update. When I told him that I just downloaded the newest SL software a minute ago...he became flustered....and told me...'well it's working for everyone else..FILE A BUG REPORT!'.

When I insisted, saying that it can't be 'already fixed', that perhaps the new update didn't fix it since I was having this issue with my land, he was extremely rude and..with a surprising aggression.

But, I can understand his aggression, if not condone it. He's more likely a product of the CULTURE that is fostered at LL, perhaps. NOT spending TOO much time on your customers. Or any at all...if you can help it.

You see..I ask LINDEN employees to WORK. I try not to use 'live help'..NON paid folks. So..I engage the employees when they're online for direction IF there is an issue. Perhaps this fellow may think that IF he becomes difficult with folk...that that may dissuade his being asked anything from customers. Many of my newbie and oldbie students loathe asking him or any Linden much. They claim that they usually are treated very abruptly. Now, I didnt' single this guy out...he was simply first up on the Linden alphabet listings in the directory. AND ...he's not the only Linden who fails the customer service test. So, I'm not honing in for a kill. Again..I think he and more than a few of the LL folk are products of a company culture, perhaps. One LL representative once said to me, 'Margot, you think THIS customer service is bad? You should go on other online games. It's worst than THIS!'


As for me...I'll continue to contact them...repeatedly if necessary...until I get an answer...NO MATTER HOW DIFFICULT THEY ARE. Asking for service..customer service from a PAID EMPLOYEE...is as simple as that.



Again, as for me...I have to wait til the bug is fixed..both staffing and software..until I can finish a rather large design for a customer. NOT A GOOD THING.

Well, let's cut to the core. I don't precisely understand the issue you're having but please send me all the details, including coordinates-- [email]torley@lindenlab.com[/email]

I'll be able to make a better judgement after seeing it firsthand.

Please also understand the human element here: apologies if you are kept waiting, and thank you for your patience. Things are *tremendously* busy as we scale; there's been so much growth lately, and sometimes someone not being helped is just because someone else is being helped.

I have a target of over two hundred questions to personally answer today in my queue, the large majority dealing with the Resident experience. That's not a small number. I also detail what I'm working on so you know your dollars are being put to good use and I'm not a lazy ass:

http://torley.com/what_torleys_im_working_on.htm

I'm certainly not the only Linden like this; just as an example.

I love to help, so please help me help you.