On Monday, I was trying to contact a Linden Via Live help and it took a good 2 hours, with a game breaking 20,000 people online, and only 4 Lindens on It took a long time. And it all ended with me getting some Macroed Responce to e-mail [email]support@secondlife.com[/email], and I don't even bother e-mailing them, I did last time, but I never get a responce.
What happened with Second Life being a pleasurable experience?
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Customer Support has become much worse. |
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Adam Athens
Registered User
Join date: 21 Nov 2006
Posts: 7
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12-05-2006 12:24
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Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
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12-06-2006 10:46
I'm so sorry support hasn't been better, Adam. We've actively hiring and scaling to meet the needs of a growing world. In recent days, there's been a *tremendous* amount of incoming questions — some of them on Linden Answers as you can see!
Robin Linden's presented a detailed outline of what we're planning to do to improve: http://blog.secondlife.com/2006/11/26/changes-coming-to-customer-service/ I sure hope things get better for you. I haven't been able to get to all the questions I've wanted to, so I hope expanding the Linden family will help noticeably.  _____________________
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