TOS regarding Large scale fraud/scam?

I am confused and would like clarification. Your TOS clearly prohibit illegal practices:

CONDUCT BY USERS OF SECOND LIFE
4.1 You agree to abide by ... rules prohibiting illegal ... practices

Yet, when my friend took the time to collect solid proof (including pictures, witnesses, and testimonials) of how a fradulent business was purposely and actively ripping people off of > $L100,000 ... he received an email stating that the incident has been handled. But nothing showed up in the police blotter, and the business still stands and the owners still have their accounts days later. Nothing, not even a slap on the wrist.

Maybe he did something wrong:

- How should one submit very serious TOS violations (not just griefing stuff)?

- He doesn't trust SecondLife enough to submit payment information (and is why I'm posting about this instead of him). To ease the volume of abuse reports, are reports from people without payment information considered with less weight?

- While I assume not, does Linden Labs actually consider repetatively/actively fraudelent businesses NOT an illegal practice, nor a TOS violation?


Please, please clarify. I haven't submitted an abuse report myself yet and I would like to know the stance here and what the most appropriate channels are if I have to file one in the future.

Hello Gargling... while it's not clear to me what all the details of this harsh-sounding situation are, activities which are illegal in the sense of "breaking RL laws" aren't particularly covered by our Community Standards, and if carefully deemed to be serious and extend beyond Second Life, may require the involvement of RL law enforcement.

In the past, we have taken action against fraudulent behavior happening in Second Life. While I can't verify what's happened here, if your friend feels this wasn't handled accurately, he should submit all additional and firm evidence to [email]abuse-manager@secondlife.com[/email]. He shouldn't expect a reply unless it's found to be valid.



No, but we are working on scaling abuse resolution differently in the longterm. More news will be announced on our Official Linden Blog as that happens.