The section reads, "Unscheduled Downtime is measured from the end of the time the Service is 100% unreachable for a period of at least twenty-four (24) hours until Service is once again restored."
At "the end of the time the Service is 100% unreachable", the service is reachable, at least by some, because "the end of the time the Service is 100% unreachable" is the beginning of the time the Service is reachable. So if the service is 100% unreachable for 3 days, at the end of that 3 days, is the point service is restored, and you don't start counting for credit until the end of the downtime, at which point, the service is operational, hence, no credit given.
You probably intend to say "Unscheduled Downtime is measured from the beginning of the time the Service is 100% unreachable for a period of at least twenty-four (24) hours until Service is once again restored" Then, if the service is down for 3 days, and comes up, you are going to count those three days towards crediting people's accounts, because you are counting from the beginning of the time the service is "unreachable" to the beginning to the time the service is "reachable", which is the same time as the end of the time the service is "unreachable".
In a nutshell, you've used the word "end" instead of the word "beginning", which, since they are sort of opposite meanings, sort of changes the entire meaning of what you are saying.
Of course, you should consult an attorney on this issue, as I am not qualified to provide legal advice, and if I were, you should still seek advice from your own counsel.
