Did LL have a bad day again :)))))

I usually try to take this downage with a smile these days. But, well, I have it from the horse's mouth (phone call and chat with an LL manager) that Linden Lab will NEVER hire more customer service people to deal with their customers complaints and real concerns regarding their accounts and businesses in Second Life--NO MATTER HOW LARGE SECOND LIFE GROWS. He stated that it was not feasible. Today, sadly, I see the results (again) of such a policy.

One time (not long ago), when the grid/game/venue collapsed for the 3rd or 4th time in a series of days, I posted something on the forum about 'why would anyone do this?' I got a barage of comments saying 'Oh you have no idea how many people would like to take down the grid'. Eeeep. Bringing down the Second Life grid may now have reached cult status

Well, one thing, and usually only one thing, causes unrest as a customer. Bad service or product. THIS degree of unrest is caused by INCREASINGLY BAD SERVICE. Even when calling to lodge a complaint ABOUT bad service, bad service is given!! One is treated with an arch tone when asking about compensation or to report a Linden for bad behavior. So, what do they really THINK is going to happen?

Suggestion to Linden Lab: HIRE MORE PEOPLE for customer service and support. DO have them put their job titles and area of expertise on their profile. SAVE US from the groups they like and their 'picks'. Instead put their employee ID numbers there! )) Again, I KNOW this would put a dent in your bottom line. I KNOW other online 'games' don't do it. But YOU'RE the ones saying you're doing something different here! BE ACCOUNTABLE for the service your company gives. It'd be cost efficient in the long run!