So what is the problem!?

Look. I understand if people don't have proper info on file - if they don't have their password - if they don't have their e-mail set up - but why, when someone has set up their account properly, and remembers what they should - is your Password Retrieval system set up so that it will not accept the proper answer? Why are we punished in the name of 'Protecting Everyone's Accounts' - when we haven't even done anything wrong? You need to get the databases in order then, if they're not accepting info people DO remember - not make us wait 3 days and call in on the phone.

*sighs* Frustration is understandable by all parties, but that seems absolutely absurd to me. Why even have us put in a security question if it only works for half of the people who have to retrieve their info?

The web team worked late into the night to create an alternate method to verify your account identity and gives you a few more options for resetting your passwords on the website. If you a) don’t have access to the email address on file with us (or the address doesn’t exist), or b) can’t remember the answer to your security question.

(from the Official Linden Blog):

Go to the password change request page and enter your Second Life name. You’ll get a page that says information was sent to your email (Instruction Sent). Choose the link at the bottom of the page that says: Email no longer active? Click here.

You’ll be taken to a new page that will give you several options for validating your account.

If you aren’t forwarded to the new page, or if you are but none of these options work for you, we will have Lindens available on Monday who can help you on the phones.