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Where is the Help in Live Help? |
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milady Guillaume
Shhhh, I'm researching!
Join date: 28 Dec 2003
Posts: 696
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12-14-2006 17:10
I would like to know what the issue is with Live Help. There is an automated message that says it may take a little bit to get a response, instead I haven't gotten a response the last 5 times I've used this option. Is the problem of having Live Helpers? Are they being told to answer just a specific type of question? If ignoring everyone is their goal, that is being accomplished all too often. If Live Help is a waste of user's time, please tell us and we'll certainly stop using it.
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Jeska Linden
Administrator
Join date: 26 Jul 2004
Posts: 2,388
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12-15-2006 18:05
The Live Help as it was originally designed was not meant to scale to help support the community we currently have. You might want to read Cyn and Pathfinder's recent thoughts on how support and volunteerism will scale in Second Life:
http://blog.secondlife.com/2006/11/26/changes-coming-to-customer-service/ http://blog.secondlife.com/2006/12/13/whats-up-with-the-new-help-request-option-in-1131/ _____________________
"The opportunity to participate in the creation of a new world is really a rare one, and so I hope you cherish it."
- Mitch Kapor on Second Life at the 2006 SLCC |