How to Use This Forum <== please read this first before posting :)

Do you have an opinion or comment about Second Life which you think will benefit the whole community? Looking for feedback from a Linden? We're listening!

How to use this forum
This special forum will allow you to post your idea or comment as a new thread. Each thread will be reviewed, and those which add to the general community knowledge base will be replied to within 5 days.

Support Requests and Technical Help
Please note that this forum should not be used for questions regarding individual accounts, problems or bug reports. These posts will be removed. We will also be actively removing any duplicate threads to avoid confusion.

If you have a specific technical support question (e.g., problems logging in or client crashes), please contact [email=support@secondlife.com]support@secondlife.com[/email] or call 800/860-6990 during business hours (M-F, 8AM-6PM Pacific). Any support requests that are posted here will be passed on to the support group, and then archived to help reduce the signal to noise ratio in the overall forum.

You can also post in the Technical Issues Forum.

Rants
Rants and redundant complaints will be moved to an archive. This forum is meant to provide a place for people to find answers to a wide variety of questions. Rants and complaints about technical issues tend to make it much harder to find the answers.

Bumps
It is NOT necessary to bump posts. Bumping clutters the board and makes it harder to find and answer actual questions - which is the opposite of the intent with bumping. The answers forum is not a place for immediate responses. If you need immediate help please contact Live Help in world or Support.

I'm a Live Helper and find it frustrating that I can't answer some of the questions in this forum when the answer is obtainable either from the Technical Help forums or From Live Help - in the Help menu in game.

/139/b2/118226/1.html For instance - Your problem is your using an incompatable graphics card - SL doesn't support IGP cards.

/139/72/118176/1.html and /108/3f/118144/1.html and /139/d0/118077/1.html could all probably be answered by residents ( in fact the first one I've IM'd in game on an alt - happened to be in game on them at the time ).

So please help out the Lindens by reading the stickies before posting and posting in the right forum so you can get quickest help possible .

Not really an questions but had to post as I was getting frustrated .

Thank you graciously, Katier. It makes it easier and better for all of us when everything is in its right place. I'm a YUGE proponent of Residents helping Residents... hmmm... we should take more action on that. *ideas brewing*

Stickied your post.

Also, SL Answers is post-only, as it's not a discussion forum. If you tried to reply and can't, that's normal.

If you want to discuss, please do check out many of our Resident Forums. Feel free to join any of the conversations already taking place and please be sure to read the forum Guidelines.

TORLEY, PLEASE STICKY THIS. (also, feel free to edit anything beforehand you think needs removed/added/changed)

To all New Residents,

Welcome!!!!

First, The Answers forum is for direct questions to Linden Lab. While they will answer all questions, this is mainly for interface and feature questions and a few other things that will become apparent in your time here in Second Life. Due to the limitation on staffing, however, answers are sometimes slow in comming. Asking your question in the GENERAL forum will usually yield you faster results as your fellow Residents usually know most answers and are happy to help new Residents. Also, at signup on tha forum, your PMs are turned off by default, so we can not PM you directly with answers or help until you edit the USER CP option to enable this (located at the top of the forum page under the thread heading. the option is toward the end of the option page). Please enable this if you wish to recieve descrete help.

Second, Linden Lab updates Second Life regularly. Usually on Wednesdays from 7am-12pm PST. Check announcements for such annoucments. During this time you will not be able to log in. Nor creat new accounts. Nor possibly even update fully to the new update. Check here: http://secondlife.com/status/ to see the status of the Main Grid. IF OFFLINE then wait a few hours, and browse the forums to see when it will be up, or what is going on. If it's anything serious, Linden Lab will post the information in the ANNOUNCEMENTS thread.

Third, Read the first stickied post in this forum, then read it again. It outlines use of this forum by our one and only Torley Linden who will, more than likely, be the one answering your post here.

Thank you fro reading all this, and again, welcome to SL.

~Jessy

Thanks Jessy! Alas I don't think the 4 stickies we've already got up, as red and big as they are, aren't being seen clearly enough. :|

That's okay though, changes are coming:Nevertheless, I'll sticky your post. Thx for your help... Bless you!

[UPDATE] We realize the above is a lot to read! We hope to provide a simplified SL Answers Guidelines soon to save you time and help you understand what this forum is for.