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STILL missing my animations..after 4threads, 3emails, 4bugreports, many Linden IMs

Sweet Primrose
Selectively Vacuous
Join date: 30 Nov 2006
Posts: 375
12-18-2006 15:44
RE: The following bug reports, all on the same issue: #493931, 493994,
497767, and 506478. Also three emails, the most recent of which is #515988. Also four threads in this forum, three or four posts in the BLOG, countless IMs to Linden staff (including Kona and Beast).

"Dec 1, about an hour after the grid came back up following the patch,
I was placing no-copy animations/poses/dances on my new Huddles EZ
Animator. In order to do this, I had to rez a copy of the animator on the
ground at my friend's property in Klaw and manually drag each animation
or pose over to it.

After I finished moving the animations over, I took the animator back
into my inventory. I saw it go into the inventory. I then tried to
attach it to my HUD. I received an error message that another object was
pending for that spot. I tried again and again and received the same
message. After 20 minutes of this, I relogged, thinking this would
settle the problem. Instead, THAT COPY OF MY ANIMATOR was gone, TAKING
WITH IT over 2000L worth of no-copy animations/poses/dances. In one of
the previous bug reports, I listed the missing animations.

Over a week has passed. (Edit: More than three weeks now). I have thoroughly searched my inventory. My
friend has confirmed that there are no objects on his property other
than his own. I have filed bug reports. I have asked for help on the
official Linden forum. This morning I logged in to find an object being
given to me (I do not know by whom). I was excited because the object
was a copy of the Huddles EZ Animator. But when I opened it, I
discovered it was just another generic one, just like those already in my
inventory. My missing animations/poses/dances were not there.

I have sent IMs and notecards to the vendor where most (not all) of
the poses/animations/dances were purchased, but she has not responded to
me. (Risque is the name of the store. Her name is Tink Buttercup.)

Here, again, is a list of the missing animations:

girlygirl sit
girlygirl stand1
girlygirl stand2
girlygirl stand3
girlygirl stand5
Aug stand2 06
risque' fly
Splits and Giggles
pump it up slow
risque dancer
fairy stand 4
Sneak peak

Abranimations sitting-on-hands
seductive sway
lambada
sexysway

Please, I feel so ignored right now. Please recover these items and
return them to me, or I can't see there is any good reason to trust
your company with my time or money.

--------------------------------------------------------------------------------

The above email I sent twice before and both bounced. The third time I received an email assigning my case #515988. So much time has gone by that I have repurchased some of the poses and animations. If your company has any integrity at all, you will reimburse me for this loss. Losing real money less than two weeks after starting your game and having virtually NO COMMUNICATION from you as to when or if these will be recovered has not given me the greatest impression.

I have tried to contact "Beast Linden" and "Kona Linden" as instructed on your BLOG and as directed in the previous postings I have made in this forum. Kona has not replied to me whatsoever. Beast replied, finally, with a message saying he would be unavailable for several weeks and directing me to speak to Kona and when I tried to get more information from him, I got a message that he was offline

I have done EVERYTHING you have told me to do. I am still waiting for you to recover or replace the items I lost because of glitches in your software. My purchase history should demonstrate both the original purchases and the replacement purchases of the same no-transfer items.

In your reply, please do not advise me to do things I have already done, repeatedly. Remember, I am now up to FOUR threads in this forum, THREE emails, SEVERAL comments in the BLOG, FOUR bug reports, INNUMERABLE IMs to multiple Linden staff including Kona and Beast who I've been told deal specifically with this sort of issue.

I now want a specific reply, outlining the specific steps you are taking to address my particular issue. Don't tell me to file another report. Don't tell me to communicate this issue in one more direction. I have communicated this in every channel you told me to.

If you are not equipped to recover such losses, then I would like your reply to specifically say so. I would then like it to explain how and why this could be possible, how and why I an others are told repeatedly to communicate our issue in multiple ways if in fact you cannot help.

If you ARE equipped to recover this loss, then I respectfully ask you why, after all the communication from me, this has not been accomplished. And why I cannot even get an answer as to whether these animations will be returned.

This is not a personal attack on anyone. Your company, however, has effectively robbed me and many other people. We seek immediate remedy.

Thank you,
Sweet Primrose

EDIT: 12/23/06
Still waiting.... still have heard nothing from Kona, despite what was said in the reply to this thread and despite sending several IMs to Kona myself since that time. As for "the bad news is that in many cases lost inventory is not something that can be retrieved from the database," that is simply unacceptable. We are spending real money on virtual items. LL has a responsibility to store and protect those items. THAT is the service they offer. Failing to effectively provide that service makes living in this world and participating in its economy a gamble with bad odds.

I look forward to the restoration of my items or reimbursment of my cost in replacing them OR assistance from LL in encouraging the original vendor to replace them. I will not go away until one of the above takes place. I have met many people with stories similar to mine. I have cancelled my plans to become a premium user and I have now advised friends who were considering Second Life to wait for a competing product.

I would be angry if I thought this was a customer service issue, but unfortunately, I think now that this is much more damning: this is a competence issue. So I am not angry, just deeply disappointed in my short SL experience thus far.
Blue Linden
There For You
Join date: 11 Jul 2005
Posts: 3,311
12-18-2006 17:56
Hi Sweet, I'm sorry that you've lost some of your content (possibly the most frustrating thing that can happen short of not being able to log in) and that you've had to wait for support. Because the current support load is very large, I can understand how it could feel as if you've been ignored...the line can get a bit long for certain types of 1-on-1 support.

The bad news is that in many cases lost inventory is not something that can be retrieved from the database. The good news is that I have made sure that your report number is on Kona's desk and he's told me that he'll look into it. I hope he can help.
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Follow Your Bliss -Joseph Campbell