Serious inventory bug

Greetings. In the past few days, we've had complaints from numerous customers who drop their items, try to pick them up and never have the appear in their inventory. They simply vanish. In every case, when they contact Live Help, the Lindens are unable to assist and instead send them back to me, the creator of the item that was lost.

Let's be clear. This is your bug with your inventory system, not ours.

So I have three questions. One, can a Linden verify that such a bug exists so that I can feel better about handing out replacement products? Two, is this very serious problem being looked into? Three, if the standard answer for all such inventory bugs in going to continue to be to go back to the content creator, who has NO WAY of verifying such a loss, can some tools be put into place, or can we contact Lindens to try to verify that the person in question actually HAD such an object and no longer has it? Right now, you expect us to cover for your bugs, taking up our time and effort, and we don't even have a way to verify the loss. I find this rather unacceptable.

Thanks.

- J

Javier - I'm going to ask someone from QA to contact you to get more information so we can better understand what's happening. Then we'll know if it's a known issue or something new.