every one in the business world knows that time is money, if you don't know that you shouldn't be in business simple eat or be eaten world of business.
your game maybe free for most users, and i can't see my self paying for the game at this time, at least from what I've seen so far. but I would much more enjoy playing a game that I would have to pay about 15 a month to play something like EVE online, that was down 2 times this week, that may sound bad, but the down time was 20 minutes not a day, I also know your runing alot more servers then the people at EVE do, but the fact is that your still expected to deliver a service with in a resonable amount of time.
now i'm going to get to the question, why does it take you amost a day to get your servers running from a down time while it only takes the people from EVE 20 minutes?
I know because 2nd life is the way it is you can't do things like other MMORPGs but you can try to cut the down time, and have the money moving, unlike the down time while the money sits, and if the money sits your not getting any of it.
another question who many lindens worked for another MMORPG? and why haven't you been paying any mind to them? I never have the down time problem like I do with 2nd life with any other game, waiting the good part of a day to log in to see what you messed up this time.
I know your a business, and being a business you want to make as much money as you can I can tell you if you cut down the down time, inprove play testing so you don't have issues like you alway do, you can have a service that people won't mind paying for.
in other words one day of down time even if it's every 2 weeks is still to much, figure out a way to improve getting your servers back up or another MMORPG will take your spot and only die hards will be playing your game.
also I'd like to know why you make use down load the game again instead of patching like other games make you do.
I mean it's kind of stupid to make someone download the full file for the game when you've only changed a hand full of files. that is a waste if you ask me, and I hate waiting for it to down load.
so the questions I want you to answer is,
why does it take your so long to get your servers online when it costs you money when they are down?
who do you have working for you that have worked on other online games, and why haven't they helped inprove your down time?
and
why do you force uses to down load the game over and over again, and not just a patch like the rest of the games out there?
I guess my question why do you have to be so different when your way of doing things are less effective it seems then others?