Linden Labs Please Help Me

I realize that the purpose of this forum is not to provide a place to post messages like this, but I don't know how else to communicate with Linden Labs. I have tried all of the correct ways I know to obtain support to no avial. I tried the in-world help first, and got no help. I sent email on the Web site last week. There has been no response. I called this week, and, after multiple attempts when my call was disconnected, had the priviledge of listening to recordings for a considerable time before I was given the opportunity to leave voicemail, to which there has been no response.

My problem is this: I recently signed up for a one-year subscription for a premium account under another name. I can logon to Second Life on that account, but I cannot logon to the Web site or the beta grid. When I try to logon to either using the correct name and password, it tells me they are incorrect, even though I know they are correct. I have reset the password twice with no effect.

Linden Labs, will you please help me solve this problem?

Roger, please send me the account name via private message, and I'll check to see what's happening.